Established in 1979, Codex has grown to be the market leader in the provision of a wide range of office supplies, furniture, and print services across Ireland. Over the past 40+ years, our organisation has been steadily building on the core values that got us started - Ambition, Customer First, Innovation, Integrity and Belonging. Today, we employ 90 team members around the country, with an annual turnover of over €35 million in 2023 and have ambitious plans to grow further.
ABOUT THE ROLE
Reporting to the Customer Service Team Leader, you will be responsible for managing customer queries through our call and email channels. Codex is moving towards a best-in-class customer service model, and you will play a vital part in achieving this. As a CSR you will be an advocate for the customer and will require excellent communication and problem-solving skills and the drive to go above and beyond our customers’ expectations.
WHAT YOU WILL DO
Manage a high volume of inbound and outbound calls & emails.
Handle various types of customer queries, e.g., orders, quotes, and post sales queries.
Work with internal departments and vendors to resolve customer queries.
Achieve/exceed customer service department targets and KPI’s. (email closure rate, contact evaluations, CSAT & CES etc)
Follow company communications guidelines and procedures.
WHAT YOU WILL BRING
1-2 years customer service experience required.
Strong communication skills, including active listening and the ability to communicate clearly.
Ability to solve problems and alleviate conflicts or escalate via the appropriate escalation channels.
Ability to manage time and prioritise.
Able to work individually and within a team.
WHAT WE OFFER
Salary DOE
23 Days Annual Leave + Public Holidays
3 Days of Annual Celebratory Leave
Extensive Family Friendly Policies
On Site Free Gym Access
Flexible working options
Company Pension Scheme with Life Assurance
Educational Assistance Program
Colleague Reward & Recognition Scheme
Onsite canteen with coffee, light breakfast and snacks provided.
Staff parking
Certified Great Place to Work
Due to the high volume of applications received, we regret that we are unable to respond to all applications. Only those suitable for this position will be contacted.
Seniority level
Associate
Employment type
Full-time
Job function
Customer Service, Administrative, and Other
Industries
Retail Office Equipment
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