Nostra

Customer Service Representative

Nostra Dublin, County Dublin, Ireland
No longer accepting applications

Our clients are predominantly business owners who are focused on ensuring their day-to-day operations perform as they should, I.T, networks, systems and cybersecurity are generally not something they have time to consider and that is where we step in. We manage all of the I.T. requirements so that people don't have to worry about whether their data and systems are protected.

We are looking to hire a full time Customer Service Representative to join our team on-site in our Dublin office.

The Role: Customer Service Representative

Responsibilities

  • Monitor IT support help desk platform and assign service desk tickets as they arrive via email or phone.
  • Ensure all issues are responded to, actioned, and escalated as required, communicating with the customer regarding incident progress where necessary. 
  • Control ticket flow to ensure tickets are moving through the system and are not idling.
  • Assist the Service Manager with the planning and scheduling of IT equipment installations, ensuring maximum utilization of resources. 
  • Schedule onsite visits for Field Service engineers when necessary.
  • Invoicing works from Service Desk team.
  • Adopt, adapt, and continually work to improve on processes and procedures already in place for the service desk and professional services teams.  
  • Provide status reports to customers. 
  • Prepare various reports on service desk activity, SLAs, resource utilization, etc.
  • Develop and maintain strong client relationships through effective telephone/email communication.
  • Support the operation of the customer service department.
  • Other duties as required.

Requirements

  • A can-do attitude
  • Confident telephone skills and enjoys interacting with people.
  • At least 3 years of previous customer service/administration experience
  • Experienced in Microsoft 365 Office and Teams/SharePoint.
  • The role is a full-time office based role.

Some Of Our Benefits

  • Generous professional development budget.
  • Company Pension.
  • Health Plan.
  • Wellness Benefit.
  • On-site gym.

At Nostra we value our people. We are a passionate team committed to doing our best, our values are trust, accountability, expertise, people, integrity, and empathy. These values form a central part of our recruitment process. Nostra is an equal opportunity employer committed to diversity and inclusion.
  • Seniority level

    Entry level
  • Employment type

    Full-time
  • Job function

    Other
  • Industries

    Information Technology & Services

Referrals increase your chances of interviewing at Nostra by 2x

See who you know
Get notified when a new job is posted.

Similar jobs

People also viewed

Explore collaborative articles

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Explore More