Customer Service Representative

What We Do…

At Valeo Foods Ireland, the heart of our business is tasty, nutritious Irish food and drinks with brands such as Jacobs, Odlums, Batchelors and many more. There are exceptional experience and expertise in manufacturing, supply chain, innovation, food science, research and development, nutrition, distribution, sales, operations, marketing, finance, and talent management. We are proud of our brands and the roles they play in Irish life. What We are Looking For…. We are looking for a highly competent Customer Planner who will be part of our Supply Chain team and who will be a key part in capturing orders for our most important customers. The successful candidate will be a key player in managing relationships with our reorder buyers and field sales representative. They will take ownership in providing a best-in-class service. This is an excellent opportunity to join Valeo’s Supply Chain team and work in one of the most crucial functional areas at the heart of one of Ireland’s most exciting FMCG food businesses. If you are looking for a challenge, to stand out and progress your career, then this role is for you! You will report to and be supported by the Customer Planner Team Leader and the wider Supply Chain team.

Overview Of The Role

While the job entails Customer Service-related activities, this role is focused on activities which contribute to the successful execution of the S&OP plan and is responsible for the execution of activities which are a key input into the S&OP process and requires candidates who can align to this.

We view this as an entry level job to Valeo and as an opportunity to onboard talent into Valeo Foods, for both supply chain and the wider business. To date, we have many success stories where this role proved pivotal for past team members. Some have progress successfully into areas such as Supply Planning, Demand planning, Manufacturing, Category planning, Commercial Sales, Marketing & Activation, Quality & NPD and IT, at both line and manager levels ….. that is only within Valeo.

We are seeking individuals to join Valeo SC Team who are eager to progress their career either within Supply Chain and/or FMCG business in general. This may be someone who has recently graduated and/or has 1yr work experience.

This is a huge opportunity for any individual starting off in their career with an appetite to excel what they do. The Customer Planner role provides a platform to understand the working of a FMCG in any area of preference. For the successful candidate it will undoubtedly lead to career advancements of their choosing in the future as has been proven to date.

What You will Do…

• Order processing, Customer Service, and reporting.
• Customer key account management of queries through to resolution.
• Contribute to and conduct Customer Supply Chain Service meetings, both internal and external.
• Manage stock allocation while maximising order fulfilment and outbound optimization.
• Manage Direct Deliveries & Customer Bookings.
• Managing Uplifts/ Couriers / POS/ Samples/ Collections/Deliveries/Credit authorisation and associated checks.
• Liaising with Logistics Teams and other internal stakeholders to ensure daily service level targets are achieved.
• Liaising with the Planning team and gaining an understanding of the forecast/supply plan.
• Support to wider Supply Chain team by initiation of and maintain reports, support projects as required.
• Any other Ad-Hoc duties as required by the Customer Service Management team.
  
  

What You will Have…

• Previous experience working in a similar role/in FMCG is preferable.
• Third level qualification in business/supply chain discipline highly desirable.
• Highly presentable, outgoing personality with excellent interpersonal skills.
• Excellent communication and IT skills especially MS Excel.
• Excellent organisational and time management skills.
• Flexibility and willingness to work outside your area of responsibility when required.
• Complete fluency in English, both written and spoken, is essential.
  
  

Who You are…

• Results Driven with a collaborative style and positive attitude.
• Treats colleagues and customer with respect and is always honest in all interactions.
• Demonstrate agility by being flexible and open to change.
• Idea generator who likes to solve problems creatively.
• Willing and interested to learn the business to resolve queries efficiently and thoroughly.
• A quick thinker, with a strong can-do attitude and an ability to handle pressure.
• Ability to clearly explain work being performed to relevant stakeholders.
• Contribute to overall team performance, including support and assistance to other team members.
• Focused with ability to drive personal, team and business growth and maximise opportunities with customers.
  
  

How We Look After You…

At Valeo Foods Ireland We Look After Our Employees With An Impressive Total Rewards Package On Top Of Your Basic Salary. As Well As Working In a Dynamic And Exciting Environment You Will Also Receive

• Valeo Foods DC Pension scheme with 6% employer contribution and 5% employee contribution;
• Eligible to participate in the Company's performance related bonus scheme;
• Employee Healthcare discount;
• Discounted Staff Shop;
• Maternity and Paternity leave packages;
• Employee Assistance Programme (EAP);
• Cycle to Work and Travel Pass tax saver Scheme;
• Specsavers Contribution;
  
  

NO AGENCIES-Valeo Foods Ireland does not accept unsolicited CVs from 3rd party recruitment agencies without a written agreement in place for placements.