Customer Service Representative

What We Do

At Valeo Foods Ireland, the heart of our business is tasty, nutritious Irish food and drinks with brands such as Jacobs, Odlums, Batchelors and many more. There are exceptional experience and expertise in manufacturing, innovation, food science, research and development, nutrition, distribution, sales, operations, marketing, finance and talent management. We are proud of our brands and the roles they play in Irish life. What We are Looking For….We are looking for a Customer Service Representative to join our Supply Chain team on a permanent basis. This role will report into the Customer Service Manager based in Ballymount. The successful candidate will work with the customers directly and other teams within the business to manage order fulfilment and wider customer service activities.

What You will Do

• Provide and maintain excellent customer service
• Processing orders from sales representatives and stores via phone, email, and online system order
• Issuing daily status reports to detect potential issues and maximize order fulfilment
• Liaise with the wider customer service team, sales team, supply & dispatch teams to ensure an excellent level of customer service
• Manage all relevant queries through to resolution
• Ensure timely action and resolution of the reports and queries to maximize customer service
• Ensure inbound calls are answered in a professional manner
• Any other ad hoc duties as assigned by the customer service management tea
  
  

What You will Have

• Minimum 1 years’ experience working in a similar role
• Third level qualification in business/supply chain discipline desirable but not essential
• Strong I.T. capability and excellent data analysis skills
• Strong commercial acumen
• Ability to communicate at all levels and develop relationships with key stakeholders
• Demonstrates strategic thinking and decision making through proven track record
• Experience within the FMCG industry
• Full clean driving licence
  
  

Who You are

• Results Driven with a collaborative style and positive attitude
• Treats colleagues and customer with respect and is always honest in all interactions
• Demonstrate agility by being flexible and open to change
• Ability to clearly explain work being performed to stakeholders
• Contribute to overall team performance, including support and assistance to other team members
• Focused individual with ability to drive personal, team and business growth and maximise opportunities with customers
  
  

How We Look After You

At Valeo Foods Ireland We Look After Our Employees With An Impressive Total Rewards Package On Top Of Your Basic Salary. As Well As Working In a Dynamic And Exciting Environment You Will Also Receive

• Valeo Foods DC Pension scheme with 6% employer contribution and 5% employee contribution;
• Eligible to participate in the Company's performance related bonus scheme;
• Employee Healthcare discount;
• Discounted Staff Shop;
• Maternity and Paternity leave packages;
• Employee Assistance Programme (EAP);
• Cycle to Work and Travel Pass tax saver Scheme;
• Specsavers Contribution;