Customer Service Representative (French & Dutch)
Customer Service Representative (French & Dutch)
Anicare Europe GmbH
Dublin, County Dublin, Ireland
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We are looking for an experienced Customer Support Representative with outstanding communication skills and a talent for working independently and as part of a team. Our fully remote position offers flexible work arrangements, with an optional WeWork subscription for shared office space access.
In this role, you will actively help shape our customer support policies and procedures. As a growing company, we provide ample opportunities for personal growth, professional development and expanded responsibility.
Benefits
In this role, you will actively help shape our customer support policies and procedures. As a growing company, we provide ample opportunities for personal growth, professional development and expanded responsibility.
- Manage customer queries via email and support tickets
- Moderate social media comments for a positive, professional online presence
- Resolve order-related problems, including returns, refunds, replacements, and disputes
- Address complaints on platforms such as Amazon, Klarna, and PayPal
- Monitor shipping performance and other key metrics
- Organize and maintain support policies and procedures
- Liaise with external partners like fulfillment centers, vendors, and third-party services
- Work closely with other team members
- High English proficiency
- Native or near-native fluency in Dutch and French
- Excellent written communication skills
- Customer support experience, including complaint resolution
- Proficient with MS Office Suite, Google Docs, or similar applications
- Familiar with video conferencing tools like Zoom, MS Teams, or Google Meet
- Experience with customer support systems like Freshdesk, Intercom, Kayako, or Zendesk
- Previous experience with social media management tools (e.g., BrandBastion, Hootsuite, Agorapulse, Sprout Social) or management of social media profiles is a plus
- Basic online marketing and e-commerce knowledge
Benefits
- Work From Home
- Paid Time Off
- Training & Development
- Performance Bonus
-
Seniority level
Associate -
Employment type
Full-time -
Job function
Customer Service -
Industries
IT Services and IT Consulting
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