LeaseWorks

Customer Success Manager

LeaseWorks Dublin, County Dublin, Ireland
No longer accepting applications

Are you a tech-savvy individual with an insatiable curiosity to learn? Do you pride yourself on your meticulous attention to detail and lightning-fast responsiveness in all you do? If active listening and crystal-clear communication skills are your superpowers, then we have the perfect role for you!


LeaseWorks is seeking a motivated individual to take our aviation leasing software to the next level. The successful candidate would be an aviation geek at heart with a strong passion for technology and finance. The role will support LeaseWorks realize its vision of being the best-in-class, end-to-end provider of solutions for airlines and financiers; streamlining processes around fleet acquisition, financing, leasing and disposal. This will primarily involve working closely with lessor and airline customers and prospects to understand their needs, lead implementations, anticipate gaps and assist product management efforts to help close them. The individual will also work closely with our software engineering and quality assurance teams to drive new features and bring new products to market.  


As a Customer Success Manager, you will be responsible for building and maintaining strong, long-term customer relationships, ensuring customer satisfaction, and driving customer success. You will work closely with LeaseWorks customers to understand their requirements and goals, provide guidance and support, and empower them to realize the full value of the company's products and services.

    

Key Responsibilities:    

                

  • Maintain a deep understanding of the company's products and underlying technology (force.com platform) to effectively advise and educate customers on how to best leverage the features of the platform.
  • Manage new customer implementations of our product, by gathering requirements, reviewing their data and bridging the product - requirements gap. You will also be responsible for providing training and guidance to ensure a smooth and successful onboarding experience.
  • Develop and maintain strong relationships with the assigned customers, serving as the main point of contact for any questions, issues, or requests.
  • Continuously monitor customer usage and engagement to identify potential issues or opportunities for upselling and expansion of services.
  • Address and resolve customer concerns or problems in a timely and effective manner, working closely with cross-functional teams when necessary.
  • Gather feedback from customers and relay it to relevant departments within the company to drive product enhancements.
  • Provide regular reports and updates on customer health, satisfaction, and progress towards their goals to internal stakeholders.
  • Attend industry conferences to promote the company and its products.
  • Encourage and facilitate customer advocacy, such as testimonials, case studies, and referrals, to showcase the company's value to prospective customers.


Required qualifications/experience:


  • Bachelor’s degree or equivalent work experience
  • A minimum of five years of experience in a customer facing role
  • Experience managing projects
  • Salesforce technical experience:
  • Basic administration (users, profiles, permission sets, audit tracking, etc.)
  • Custom objects/fields creation, configuration and maintenance
  • UI configuration (list views, lightning pages, page/compact layouts, profile assignments, etc.)
  • Standard reports & dashboards (bonus for CRMA experience)
  • Validations and custom logic via Flows


Required skills:


  • Exceptional Communication: Harness your excellent communication and interpersonal skills to craft and nurture strong, enduring customer relationships.
  • Detail-Oriented Problem Solver: Face challenges head-on with strong problem-solving abilities. Your attention to detail ensures you handle even the most challenging customer situations with diplomacy and finesse.
  • Team Collaborator: You have a proven ability to seamlessly work alongside cross-functional teams, ensuring every customer need is met collaboratively.
  • Dynamic Adaptability: In our fast-paced, ever-evolving environment, your adaptability and eagerness to learn stand out.
  • Tech Curiosity: Your keen interest in leveraging technology to address business problems showcases your forward-thinking approach.
  • Independent Thinker: Possessing demonstrated critical thinking skills, you're self-motivated and can drive initiatives with minimal guidance.


Preferred skills:


  • Tech Mastery: Previous experience in customer-facing roles within software products, such as customer success, account management, or sales, is highly valued. If you're well-versed with Salesforce, consider it a significant advantage!
  • Industry Insight (Bonus): While not a mandate, any experience in the aviation industry will be a feather in your cap, providing invaluable context to our operations.


Location:


  • Remote within Europe 


Company Overview:

LeaseWorks provides cloud-based asset management, customer relationship management, and other software products that help airlines and aircraft lessors save time, reduce costs, optimize revenue and manage risk. We are very excited that our business continues to grow and we are seeking key talent that would like to participate in our exciting journey.

  • Seniority level

    Mid-Senior level
  • Employment type

    Full-time
  • Industries

    Airlines and Aviation

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