Export Customer Service Executive

Export Customer Service Executive

MSC (Mediterranean Shipping Company) Limited was set up in 2002 and is the local Agency for MSC (Mediterranean Shipping Company) S.A., based in Geneva. MSC is a global organisation with offices in 155 countries. MSC is a leader in global containerised shipping.

At MSC we aim to be smart, hardworking and ensure a pleasant and productive experience for our clients and employees. We are currently recruiting for the above role to join our positive, diverse, and supportive company. The successful candidate will be highly motivated, ambitious and have a proven track record working in a fast-paced environment. The role represents a real opportunity to an individual who thrives in a dynamic, busy environment. As an integral part of a strong export team the successful candidate will work closely with the local export team, reporting to our export team manager.

Temporary Contract

This is initially a 6 month contract, with the possibility of extending this period.

Job Description

The successful applicant will be responsible for part managing the export process in our Dublin office, while maintaining a strong customer service level to ensure our export clients receive the high level of service, they expect from MSC.

We believe the successful Export Customer Service Executive should have the following skills:

• Shipping experience desirable
• Proven track record in a customer service role
• Excellent organisational skills
• Excellent verbal and written communication skills
• Ability to work to tight deadlines
• High level of computer literacy, with good working knowledge of current Microsoft applications
• Good geographical awareness

The key tasks for the Export Customer Service Executive are as follows:

1) Manage export documentation files, processing shipping instructions, VGM's and other related documentation

2) Process draft bills and amendments

3) Finalise and submit manifests to our head office and port of discharge agents

4) Process Manifest Correctors (where necessary)

5) Provide customs clearance to customers

6) Process bookings and book haulage

7) Meet customer service objectives for VIP clients, where assigned

8) Ad-hoc duties as assigned by the export team manager

What can you expect from MSC?

Competitive salary

Full training in the role

Supportive environment

Pension - 8% of base salary

Access to in-house and relevant external training

Access to an Employee Assistance Programme

21 days annual leave