Import Customer Service Executive

MSC (Mediterranean Shipping Company) Limited was set up in 2002 and is the local Agency for MSC (Mediterranean Shipping Company) S.A., based in Geneva. MSC is a global organisation with offices in 155 countries. MSC is a leader in global containerised shipping.

At MSC we aim to be smart, hardworking and ensure a pleasant and productive experience for our clients and employees. We are currently recruiting for the above role to join our positive, diverse, and supportive company. The successful candidate will be highly motivated, ambitious and have a proven track record working in a fast-paced environment. The role represents a real opportunity to an individual who thrives in a dynamic, busy environment. As an integral part of a strong import team the successful candidate will work closely with the local Import Manager.

Job Description

The successful applicant will be responsible for part managing the import process in our Dublin office, while maintaining a strong customer service level to ensure our import clients receive the high level of service, they expect from MSC.

We believe the successful Import Customer Service Executive should have the following skills:

• Shipping experience desirable
• Proven track record in a customer service role
• Excellent organisational skills
• Excellent verbal and written communication skills
• Ability to work to tight deadlines
• High level of computer literacy, with good working knowledge of current Microsoft applications
• Understanding of the importance of original bills
• Good geographical awareness

The key tasks for the Import Customer Service Executive are as follows:

1) Point of contact with local import customers to handle import shipments from arrival to release

2) Ensuring all appropriate paperwork is received prior to releasing our import containers, including customs, hazardous etc. paperwork.

3) Placing bookings and liaising with the POL and our commercial team for locally captured import business

4) Generating reports prior to our vessel arriving to capture the types of import containers such as details on reefer containers, hazardous containers etc.

5) Liaise with the local reefer engineers to ensure the correct management of our import reefer containers on discharge

6) Invoicing non-credit customers for local and freight charges and liaise with our accounts department to ensure payment is collected prior to release of the associated containers

7) Advise our customers regarding reefer, storage, and demurrage charges where relevant. Provide this information to our accounts department also for billing.

8) Educate smaller new customers regarding the import process

9) Cover colleagues during periods of leave within the import department

10) Ad-hoc duties that may be assigned by the import manager

What can you expect from MSC?

Competitive salary

Full training in the role

Supportive environment

Pension - 8% of base salary (after 6 month probationary period)

Access to in-house and relevant external training

Access to an Employee Assistance Programme

21 days annual leave initially, rising to a maximum of 25 days