Payroll Manager

This is an exciting opportunity for a highly motivated and experienced Payroll Manager to join our payroll team in a busy shared services environment. The ideal candidate will have extensive payroll administration experience, strong leadership skills, and a proven track record in managing complex payroll operations. This role requires a deep understanding of payroll systems, compliance, and client relationship management.

1. Client Service Management:

• Oversee client service plans, ensuring the delivery of exceptional payroll services.
• Regularly review services and monitor key performance indicators to meet client requirements.

2. Client Relationships:

• Serve as a point of contact for client issues, managing the escalation process effectively.
• Demonstrate enthusiasm and passion for delivering the highest level of service to clients.
• Maintain and develop strong relationships with existing clients, ensuring their ongoing satisfaction.

3. New Client Onboarding:

• Manage the onboarding process for new clients in collaboration with relevant stakeholders to ensure a smooth transition.
• Ensure client expectations are met, and resources are allocated appropriately.

4. Payroll Team/People Development:

• Manage the payroll team’s portfolio, ensuring effective payroll operations.
• Manage and develop team members to enhance their skills and performance. Motivate a diverse team of payroll professionals to achieve high performance.
• Monitor strategic goals and objectives set for the payroll department.
• Assist with technical, legislative, and systems-related queries.

5. Collaboration:

• Liaise with our Internal Tax team to enhance team knowledge and ensure clients benefit from specialist tax expertise.
• Will be required to support process enhancement projects and work with team members and IT support to improve the service capability of the team.

6. Contingency Support:

• Occasionally perform payroll runs on a test basis or act as a contingency resource during staff absences.

7. Technical/Compliance Expertise:

• Contribute to a strong compliance culture by ensuring robust internal controls and audit standards are achieved and maintained.
• Stay updated with payroll and data protection regulations, tax laws, and compliance requirements
• Maintain up-to-date processing skills by acting as a support processor when necessary.
• Continuously improve payroll procedures for accuracy and efficiency.

o Minimum of 5 years relevant (Irish Payroll) processing experience in a high-volume environment.

o Proven experience in managing a busy payroll team.

o Tax Qualification or payroll certification (IPASS or equivalent).

o Strong MS Office and MS Excel skills

o Familiarity with payroll systems such as Megapay, Sage Micropay, IRIS, and Brain

o Strong knowledge of relevant Irish and UK tax legislation.

o Effective communication skills with the ability to engage with various stakeholders.

o Ability to lead a team, delegate tasks, and achieve results through others.

o Capacity to proactively and constructively contribute to team tasks

o Ability to manage priorities and meet strict deadlines.

o Strong technical and problem-solving skills, with a proactive approach to challenges.

Qualities:

o Strong team player, embodying core values of Empowering, Independent, Passionate, Inclusive, Agile, Caring, and Collaborative.

o Strong collaboration skills, fostering teamwork and cooperation.

o Excellent time management, administrative skills, and attention to detail.

o Strong organizational abilities, capable of working effectively under pressure.

o Excellent analytical skills to define problems, identify alternatives, and recommend a course of action.