You have a big company announcement - the last thing you need are trolls leaving nasty, unprofessional comments on your post. So what do you do, and how do you correctly deal with trolls? 🤬 Here are a few rules and best practices we live by:
⛔ DO NOT BLOCK/HIDE the person. On some channels (particularly a business profile on Linkedin) all you are doing is not seeing this person’s comments and posts anymore, but they may still be able to comment in future or if they have in the past, the comments will still show to everyone else but you.
⛔ Turn off comments altogether - let the news be yours to spread without inviting comment from people. Feel free to reach out to me if you want to understand in what situation this is acceptable.
📢 REPORT THEM. Click on the 3 … next to their comment and report them to the channel. Likely if they have done this before and you are not the only person to report them, their profile could be temporarily or permanently blocked. This would be the best result. Also it is likely that someone or a bot will review why you are reporting them for spam and they will see what they have done, and then take appropriate action, even if no-one else has reported them.
💡 If this is happening on your personal profile, follow the same rules as above and then check if you are connected to the person. If yes, DISCONNECT FROM THEM.
🙏 As a general rule, DO NOT engage with this person. They are either there to goad you or they don’t care about you and your ethics, so engaging them only draws attention to them and feeds into their narcissistic tendencies. However if a customer is genuinely upset about a service or product you offer it is always best to reply publicly inviting them to discuss in private with you. This way people SEE you are responding professionally, even if you are being trolled.
⚖️ DO NOT post publicly about this person or name and shame them anywhere. In most countries this is an offense punishable by law and just brings you down to their level. You need to take the moral high ground.
👍 KEEP on pushing and promoting yourself, if you do it right, you win and the trolls won’t!
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I am Zoe, I write about organic #SocialMedia, #LinkedIn and #ThoughtLeadership and I invented and trademarked the #Carouself©️
For more insights on how you can 400x your value on organic social media, follow me 👍 and ring the 🔔 on my profile
