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We are hiring Service Delivery Manager with 4+ years of experience. Location - Bangalore Industry - IT services Full Time - WFO #hiring #itindustry #servicedeliverymanager #servicedeliverymanagement #ClientRelationshipManagement #TeamManagement #TechnicalExpertise #PerformanceMonitoringReporting #ProcessImprovement #ContractManagement #FinancialManagement Share profiles - lillyborra@mlopssol.com, meghana.c@mlopssol.com, aditya.b@mlopssol.com Requirements 1. Bachelor's degree in a relevant technical field such as computer science, information technology, or engineering. Additional certifications or advanced degrees are a plus. 2. 4+ yrs of Proven experience in a service delivery management role, preferably in a system-integrated company or IT services provider. 3. Strong technical background and understanding of system integration, networking, and IT infrastructure. 4. Excellent leadership and team management skills, with the ability to motivate and inspire a diverse team of resident engineers. 5. Exceptional communication and interpersonal skills, with the ability to build strong client relationships and effectively communicate technical concepts to non-technical stakeholders. 6. The customer-centric mindset with a focus on delivering exceptional service and exceeding client expectations. 7. Strong problem-solving and decision-making abilities, with a track record of resolving complex customer issues. 8. Proficiency in performance monitoring, data analysis, and reporting tools. 9. Knowledge of project management methodologies and best practices. 10. Ability to work under pressure, meet deadlines, and adapt to a fast-paced and dynamic environment.