ClearFeed

Not all ITSM tools are created equal—find the one built for you. Sifting through endless feature lists is exhausting—and still no closer to a decision. We’ve done the work to help you choose the best match. See our top picks now: https://lnkd.in/gHANTixZ. #ITSM #Ticketing #AI

How does Snowplow, a leader in customer data infrastructure for AI, scales high-touch support on Slack? Managing Slack in a complex tech environment was challenging: untracked conversations, platform silos between Slack & Zendesk, and no way to measure Slack-based support efforts. Snowplow's solution? Partnering with ClearFeed to streamline support across #Slack and #Zendesk. The Result: ✨ 35% reduction in first response times ✨ 100% visibility into service metrics in Slack ✨ Improved collaboration for faster issue resolution ✨ Increased customer satisfaction & loyalty Read the full story here: https://lnkd.in/g-Pzg7eC #CustomerSupport #CustomerExperience #DataInfrastructure

B2B customer support is evolving. It’s no longer about resolving tickets. Today, it's about building partnerships with customers that drive mutual success. In the latest episode of the Customer Success Playbook podcast, Joydeep Sen Sarma, CEO & Founder of ClearFeed, joins Kevin Metzger and Roman Trebon to unpack the future of B2B customer support. They dive deep into: ✨ The shift from transactional to conversational support ✨Strategies for scaling chat-based support while maintaining exceptional quality ✨The exciting possibilities AI brings to customer support ✨Success stories from leading SaaS companies embracing this change Tune in to the full episode here 👇 https://lnkd.in/e24DnhMP #CustomerExperience #SaaS #Support

Connecting BambooHR to Slack can make HR tasks simpler and keep your team in the loop. The integration lets you share important updates, manage time off requests, and access employee info right in Slack. Find out how to link these tools and make your HR processes smoother: https://lnkd.in/gSDAw6Hr. #HR #ticketing #ai

Real talk: Providing Support for data platforms is complex. That's why we're bringing together the Support leaders from Snowplow, PlanetScale, and StarTree to share their proven strategies and insights. During the webinar, we'll cover: 🌟 How they built and scaled their Support teams 🌟 Which metrics & KPIs to track 🌟 Smart ways they use AI & automation to improve Support 🌟 How Support impacts product usage, churn, and NDR 🌟 How to collaborate with internal teams & influence product roadmap Register here to join the conversation 👇 https://lnkd.in/gt74dxhG #Webinar #DataPlatforms #CustomerSupport

Setting up a virtual service agent in Jira Service Management can boost your team's efficiency and improve customer support. With the right setup, these AI-powered assistants can handle routine tasks, answer common questions, and route complex issues to human agents. Learn how to create a virtual helper in Jira and simplify your workflow: https://lnkd.in/gVV7vp-4. #ticketing #ai #customersupport #chatbot #customerservice

Launching: ClearFeed's Customer Portal 🚀 Now, give your customers a dedicated space to view and manage support requests across multiple channels, all in one place. ✨ Single Source of Truth: A unified view to manage and track requests created on Slack, Email, and the Web Portal. ✨ Real-Time Updates: Instant visibility into the latest status of each request. ✨ Seamless Web Access: Perfect for Slack-based support teams, offering web access for customers who aren’t on Slack. Check out our blog to see how it all works! 👇 https://lnkd.in/grhPZFsQ

Do customers care about fast #Support? Does fast responsive Support over new chat tools like #Slack even matter? Or is it just a headache? Reddit can be a goldmine of wisdom - and it's great to see ClearFeed customer #FutureSafe write about how Support on Slack has been a key differentiator and even a business enabler. Having supported hundreds of prospects and customers over Slack - this is something we can empathize strongly with. Software like ClearFeed is bringing order to the sometimes chaotic and noisy communication mediums like Slack - while preserving its best aspects - fast, interactive and responsive.

HR Slack helpdesks are changing how companies help their employees. They give quick answers and make collaboration easier in workplaces. As more people work from home, HR needs to be fast and helpful. These online tools are now must-haves for companies that want happier, more productive workers. Check out the best HR Slack helpdesks that are making work better in 2024: https://lnkd.in/g633t745. #ticketing #support #ai

Tired of switching between tools and missing critical ticket updates? Linking Freshservice to Slack can improve your IT support and keep your team on top of issues. The integration lets you create and manage tickets, get real-time updates, and collaborate on problems directly in Slack. Learn how to connect these tools and boost your IT service management:  https://lnkd.in/gWcT_G4S. #IT #ticketing #support #customersupport