Decintell Tech Pvt. Ltd.

Falco SWAS – Comprehensive After Sales Solution for OEMs Overview: Falco SWAS (Service Warranty and After Sales) is designed to manage the entire equipment lifecycle, from installation to end-of-life. It is the ideal solution for Original Equipment Manufacturers (OEMs) looking to streamline after-sales services and enhance customer satisfaction. Key Features: Installation Management: -Raise installation calls for new machines at customer locations. -Trigger and confirm installation checklists on-site. -Deploy engineers for installation upon checklist confirmation. -Report and log installations on SWAS. Warranty Management: -Automatically initiates warranty tracking post-installation. -Monitors breakdown calls and parts failures during the warranty period. -Triggers backend alerts for Quality and Engineering Teams to conduct root cause analysis on breakdowns. -Tracks and ensures root cause closure. Annual Maintenance Contract (AMC) Tracking: -Alerts service teams before the warranty period expires. -Facilitates communication with customers to offer AMC options. -Develops customized AMC plans. -Schedules and triggers AMC calls to Field Service Engineers. Spares Sales Cycle Management: -Manages the entire spares sales process from quotation to order. -Generates customized spares packages with annual rate contracts, discount structures, and payment terms. -Tracks spares stock and generates orders based on FIFO allocation. Field Service Call Handling: -Registers and assigns service calls to the appropriate Service Engineers. -Sets priorities and tracks call closures. -GPS-enabled tracking for service calls. -Allows end customers to close and rate service calls based on problem resolution satisfaction. Mobile and Web Application Integration: -Fully functional mobile application with real-time sync to the SWAS web app. -Provides complete control over service call management. Conclusion: For OEMs with installations across various geographies, Falco SWAS offers a comprehensive solution for guaranteed customer satisfaction and operational peace of mind. Enhance your after-sales service capabilities with Falco SWAS. www.decintell.com #AfterSalesService #FieldServiceCallManagement #BreakdownServiceCalls #Spares #Breakdowns #OEM #Machines #Equipment #WarrantyManagement #Warranty #AMC

Falco DOIT for OEMs. Powerful gateway to “Bring Home the Data” You can be any equipment / machinery manufacturer or Charging point provider for EVs or Green Power Generator Falco DOIT an IoT solution is for you. We work with you. Connect to your PLCs or Controllers and using our DOLCO server we can securely channel the data real-time from any corner of the World. No costly hardware needed. Unbelievably low cost for Data transfer, analytics and alerts. Enable your field Service Team with respond fast to field complaints / breakdowns, win your end customer confidence. Be on Falco DOIT – an IOT solution for OEMs. Silent and efficient. www.decintell.com #FalcoDOIT #FalcoSWAS

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Falco DOIT (IoT) SaaS solution can be applied to OEMs very effectively to fetch their Machine/Equipment data from their respective installed base. Eliminating the need for any costly add-on hardware. OEMs can be manufacturers of machinery or equipment such as Industrial Machine Tools, Elevators especially those for Hospitals and high rise Residential applications, Gen Sets, Solar Panels, Solar Pumps etc. Falco DOIT can be embedded in controllers of these machines/equipment. Once the machines are installed in the field, or at end customers' sites, they can be simply connected to internet and Falco DOIT will immediately start fetching the critical machine performance parameters data as well as production and downtime data in real-time. We can pre-set the data pull frequency anywhere from few milliseconds to every five minute interval depending on type of data required. This ensure optimization of internet data traffic and costs. Any breakdown or safety alarm that goes off while the machine/equipment is in operation, can be immediately picked up by OEM Service Team from their respective offices as they will receive alerts. This helps immensely to pinpoint the problem and root cause. Service Call made in response to such failure will be proactive, more accurate and fast. Even the resolution can be achieved in much shorter time and reduce costly production shutdowns. The OEM Spares Team can get real time data of spares usage based on life cycle, to preempt next spares requirements and proactively connect with the end user to book Spares orders. This bumps up Spares sells, a healthy addition to the revenue stream for OEMs. Falco DOIT for OEMs guarantees Customer Satisfaction. visit us www.decintell.com hashtag #IoT, hashtag #OEM, hashtag #BusinessIntelligence, hashtag #CustomerSatisfaction, hashtag #RemoteDataCollection, hashtag #InternetOfThings, hashtag #OEE, hashtag #Efficiency, hashtag #SpareParts, hashtag #FieldBreakdowns

Discover Falco SaaS, a comprehensive suite of modules designed to enhance manufacturing efficiency. From tailored business intelligence dashboards (MyKRA) to real-time IoT data capture (DOIT), and complete machine lifecycle management (SWAS), Falco empowers manufacturers to optimize processes, improve OEE, and make informed decisions. Explore TPM for breakdown visibility and scheduled maintenance.

Falco SWAS a comprehensive After Sales Solution for OEMs. Manufacturers of Machine Tools, Elevators, Gen Sets, Compressors etc installation base of wide geography SWAS is essential for you SWAS covers Spares, Warranty, AMC and Service Management 1- Spares Management - Quotation to Order Cycle 2- Warranty Management - Control Warranty Expenditure and monitor Warranty Calls. 3- AMC - This is an additional revenue stream. Falco enables to create AMC plans to suite customer needs, Schedule and monitor AMC calls. 4-Service - Breakdown Service Calls Management. Assign Service Engineer, monitor Call Closure, Root Cause analysis and permanent closure. 5- Installation - Equipment Installation Management, Ensuring Site Readiness, Actual installation closure and getting customer clearance. Therefore Falco SWAS is comprehensive tool to management entire life cycle of Machine / Equipment for OEMs. Visit: https://lnkd.in/dsMiyk5q #AfterSalesManagementSolution, #Spares Quotations, #Manage Warranty, #ManageAMC, #ManageFieldBreakdownService

Falco DOIT (IoT) SaaS solution can be applied to OEMs very effectively to fetch their Machine/Equipment data from their respective installed base. Eliminating the need for any costly add-on hardware. OEMs can be manufacturers of machinery or equipment such as Industrial Machine Tools, Elevators especially those for Hospitals and high rise Residential applications, Gen Sets, Solar Panels, Solar Pumps etc. Falco DOIT can be embedded in controllers of these machines/equipment. Once the machines are installed in the field, or at end customers' sites, they can be simply connected to internet and Falco DOIT will immediately start fetching the critical machine performance parameters data as well as production and downtime data in real-time. We can pre-set the data pull frequency anywhere from few milliseconds to every five minute interval depending on type of data required. This ensure optimization of internet data traffic and costs. Any breakdown or safety alarm that goes off while the machine/equipment is in operation, can be immediately picked up by OEM Service Team from their respective offices as they will receive alerts. This helps immensely to pinpoint the problem and root cause. Service Call made in response to such failure will be proactive, more accurate and fast. Even the resolution can be achieved in much shorter time and reduce costly production shutdowns. The OEM Spares Team can get real time data of spares usage based on life cycle, to preempt next spares requirements and proactively connect with the end user to book Spares orders. This bumps up Spares sells, a healthy addition to the revenue stream for OEMs. Falco DOIT for OEMs guarantees Customer Satisfaction. visit us www.decintell.com #IoT, #OEM, #BusinessIntelligence, #CustomerSatisfaction, #RemoteDataCollection, #InternetOfThings, #OEE, #Efficiency, #SpareParts, #FieldBreakdowns