Edulab Group - JIEM India Pvt. Ltd.

Hi Connections; Looking for Bilingual SAP SD Professionals for Japan location: Experience: 5+years Location: Japan JLPT N2 and above Job responsibilities: ·        Senior SAP SD functional consultant with good fluency in Japanese language and English (To speak and Write). ·        Should have experience in working with global SAP AMS engagement with ITSM knowledge on Incident management, demand management and problem management ·        Perform detailed analysis of complex SD business process requirements and provide appropriate system solutions; identify, interpret, validate, and document customer requirements. ·        Good experience on #SD modules topics – End to end sales process from order to invoicing for sales & Stock transfer of inter and intra company, Free product sales, Trade sales, Export sales, Sale returns, B2B & B2C, Advance shipping notice, Delivery processing & Credit management, ·        Understanding of SAP technologies including but not limited to EDI, File transfer, API, etc Hands-on configuration skills on SAP ERP ·        Proactive thinker and capable of identifying the value add's and improvement opportunities in business systems ·        Assisting in testing process in order to discover errors and issues in business processes, documentation or user's lack of experience ·        Good team player to coordinate with onsite consultants and from other modules such as MM & FICO ·        Working knowledge on Service NOW tool is an added advantage ·        Should have skill and capability to manage the SPOC role of hub to be first in line person for operational topics for business and having efficient interaction with business team ·        Prepare and conduct the weekly operation meeting with client showcasing the KPI & SLA achievements Mandatory Requirement: ·        Minimum 5 years of experience in #SAP AMS (Support) projects. ·        At least 3 years of SAP SD. ·        Knowledge of ITIL processes (Incident Management, Problem Management, Service Request) ·        Working knowledge of ITIL process ·        #JPLT 1or 2 Certification / Native Japanese ·        Experience as an AMS Lead is an added advantage. Interested candidates can share their updated resumes at nikita.shah@jiem.in

Hello Connections, Looking for Application Lead for Japan location!!! Experience: (3 to 12 years) Location: Atsugi, Kanagawa, Japan. JLPT level: Native or Business Level The Candidates should manage application maintenance and operation activities (Inquiry/Troubleshooting/Service request) on a regular basis including ticketing system operation in cooperation with NML biz ops support team and internal Statutory consolidation Tagetik SME - Efforts/Cost estimation for small enhancement request from customer counterpart - Carry out shift work to cover extended support hour until 22:00 JST during business peak time period (about two weeks) on a quarterly basis Backup support role for other finance domain applications - Take up backup support role for other finance domain applications (e.g. CBES/India Exporter/Thai Exporter/Reinvoice) in case of primary contact person's absence. Responsibilities - Coordinating among responsible teams across onsite/offshore as specific application lead - Regular work (Inquiry/Service Request handling, Trouble shooting) as application lead for onsite support - Customer communication & documentation on a regular/ad-hoc basis - Support emergency & escalation handling based on customer registered callout procedure - Support and execute the small enhancement for responsible application Primary skill: ・Japanese native bilingual language capability ・Communication with Customer L1 support team and other service provider relevant team(Infra support) ・Communication with other relevant team(Collaborated/counterpart application) ・Customer expectation management, escalation handling ・Problem solving, issue handling ・ITIL IT service strategy basic knowledge ・Basic level Knowledge of app. program (Preferred: Tagetik hands-on experience, SAP HANA based) ・Basic level Knowledge of DB(Preferred: Oracle/SAP/SQL server), System Networking ・Basic level accounting knowledge(Nice to have) Secondly skill: ・Basic level Knowledge of app. program (Mandatory: Windows server, Nice to have: Java/C, VBA) ・Project management ・SDLC process mgt. ・Risk/Task/Quality/Schedule/Cost management ・Usage of Ticket management system (e.g. ServiceNow) Requirement analysis, supporting and guiding responsible team on functional and technical areas as required ・Excellent written and verbal communication with customer for problem solving, issue handling or requirement gathering in Japanese ・Ability of propose a plan of Kaizen or Lean activities to improve customer satisfaction. Interested candidates can share updated resumes at careers@jiem.in Shailaja シャイラジャ Mudhale ムダレSukhada Dhokale ken yanaginouchi(柳之内健)