iEnergizer

iEnergizer is HIRING for a Service Delivery Leader in US Banking Fraud and Dispute Process! 🏦🔍 ✅ 12+ years of experience in banking, fraud management, or dispute resolution ✅ Leadership experience preferred ✅ US Banking domain expertise required ✅ 5-day work week with rotational shifts Key Responsibilities: 1. Service Delivery Oversight: Lead and manage the end-to-end delivery of fraud detection and dispute resolution services, ensuring high service quality and customer satisfaction. 2. Fraud Prevention & Detection: Implement and manage fraud detection tools and processes to minimize fraud risks and losses. Ensure compliance with relevant regulations 3. Dispute Resolution Management: Oversee the timely and accurate handling of customer disputes related to fraud, ensuring compliance with legal timelines and guidelines. 4. Stakeholder Management: Engage with internal and external stakeholders, including operations, technology, compliance, and customer service teams, to ensure smooth operations and alignment with business goals. 5. Performance Monitoring: Track and report on key performance indicators (KPIs) and service level agreements (SLAs) for fraud and dispute resolution services, identifying opportunities for improvement. 6. Root Cause Analysis & Continuous Improvement: Lead investigations into root causes of fraud incidents and disputes. Work on continuous improvement initiatives to prevent recurring issues and optimize processes. 7. Training and Development: Ensure the team is well-trained on the latest fraud trends, technologies, and regulatory requirements. Provide ongoing coaching and professional development for team members. 8. Risk Management: Collaborate with risk management teams to ensure fraud and dispute processes align with the company’s risk strategy. Address emerging risks and challenges effectively. 9. Regulatory Compliance: Ensure that all activities within fraud detection and dispute resolution adhere to regulatory requirements and internal policies. 10. Reporting & Documentation: Prepare and present regular reports on fraud incidents, dispute resolution trends, and operational performance to senior management. Additional details: 1. 5 Days WFO 2. Rotational Shifts & Offs (Night Shifts) 3. NO Cabs 📩 Apply now! Send your resume to Tanya.tandon@ienergizer.com. #Hiring #JobOpening #ServiceDeliveryLeader #BankingJobs #FraudManagement #DisputeResolution #USBanking #Leadership #CareerOpportunity #JobSearch #ApplyNow #iEnergizer #NowHiring

"🚀 Exciting Career Opportunity! iEnergizer is HIRING for the US Telecom Blended Process! 📢 ✅ Salary Package: 40-45K CTC ✅ Work from Office | Rotational Night Shifts ✅ Immediate Joiners Welcome! 📞 Connect with HR: +91 9340227797 📩 Share Your Resume: eshant.makhijani@ienergizer.com Apply now and level up your career! 🔥 #Hiring #JobOpening #BPOJobs #CareerOpportunity #iEnergizer #WorkFromOffice #ImmediateJoiners #NightShiftJobs #CustomerSupport #ApplyNow"

🚀 Exciting Opportunity Alert! 🚀 📢 iEnergizer is HIRING for the US Voice Premium Process! ✅ Salary Package: 45K CTC ✅ Eligibility: Graduates & Undergraduates with min. 6 months of BPO experience ✅ Skills Required: Excellent English communication ✅ Work Details: 5-day work week, rotational shifts ❌ No cab & no meal provided 📩 Apply Now! Send your resume to akansha.sharma3@ienergizer.com 📞 For more info, contact +91 9560883080 #Hiring #JobOpening #BPOJobs #USVoiceProcess #iEnergizer #CareerGrowth

🚀 WE ARE HIRING! Join iEnergizer for the US Telecom Blended Process 💼✨ ✅ Minimum 6 months of international chat/email or blended process experience ✅ Strong communication & writing skills ✅ 5-day work week with rotational shifts & week-offs 💰 Salary Package: 45K CTC 📌 500+ Openings 📞 Connect with HR: +91 9321619321 📧 Share your resume: Mansi.Rawat@ienergizer.com 👉 APPLY NOW! Don't miss this opportunity! 🚀

Hiring For Technical Support Specialist! Requirements and skills:- • 2-3 years Call Center(BPO) Experience • Bachelor’s degree a plus • Good organizational skills • Excellent verbal, written and interpersonal communication skills • Outstanding client service skills and dedication to providing exceptional client care • Exceptional listening and analytical skills • Perception of client support impact on basic business metrics • Ability to effectively deal with senior levels at both the client level and within cross functional teams • Ability to multitask and successfully operate in a fast paced, team environment • Must adapt well to change and successfully set and adjust priorities as needed • Must be proficient with Microsoft Office (intermediate Word, basic Excel) • Familiarity with CRM systems and practices a plus • Client orientation and ability to adapt/respond to different types of characters Must have: • Working knowledge of SQL (1- 2 years must) o Excellent language skills o Exceptional customer service skills • English Versant Language Test – 60 score Responsibilities: • Manage various client interactions simultaneously, including Jira tickets, phone calls, chats, and emails, ensuring proper follow-up for resolution. • Swiftly identify and evaluate customers’ needs to determine the best approach to appropriately solving the inquiry satisfactorily. • Offer precise, valid, and comprehensive information utilizing suitable methods and tools. • Cultivate and maintain relationships with clients, keeping detailed knowledge of applications and internal processes or procedures. • Initiate triage and participate in troubleshooting discussions and investigations to assist in resolving client-reported issues or questions. • Respond to inquiries related to configuration and operations by testing and reviewing available client documentation. • Coordinate internally to support clients during incidents, problem resolution, and long-term remediation plans, initiating triage participation for critical incidents. • Professionally interface with clients and internal departments to report and resolve client-raised issues. • Track client inquiries using an online case tracking system. • Answer escalated calls from the P1 (priority 1 issue) line Other details: 5 days working | Work from Office Only | Rotational shifts Location: Noida Sector 60 Salary: up to 12 lac per annum No cab facility would be given from company 𝐑𝐞𝐠𝐚𝐫𝐝𝐬, Akanksha Sharma Phone: +91 95608 83080 Email: akansha.sharma3@ienergizer.com Web: www.iEnergizer.com #Hiring #JobAlert #TechnicalSupport #BPOJobs #SQL #HelpDesk #NoidaJobs #JobOpening #CareerGrowth 🚀

Hiring For Technical Support Specialist! Requirements and skills:- • 2-3 years Call Center(BPO) Experience • Bachelor’s degree a plus • Good organizational skills • Excellent verbal, written and interpersonal communication skills • Outstanding client service skills and dedication to providing exceptional client care • Exceptional listening and analytical skills • Perception of client support impact on basic business metrics • Ability to effectively deal with senior levels at both the client level and within cross functional teams • Ability to multitask and successfully operate in a fast paced, team environment • Must adapt well to change and successfully set and adjust priorities as needed • Must be proficient with Microsoft Office (intermediate Word, basic Excel) • Familiarity with CRM systems and practices a plus • Client orientation and ability to adapt/respond to different types of characters Must have: • Working knowledge of SQL (1- 2 years must) o Excellent language skills o Exceptional customer service skills • English Versant Language Test – 60 score Responsibilities: • Manage various client interactions simultaneously, including Jira tickets, phone calls, chats, and emails, ensuring proper follow-up for resolution. • Swiftly identify and evaluate customers’ needs to determine the best approach to appropriately solving the inquiry satisfactorily. • Offer precise, valid, and comprehensive information utilizing suitable methods and tools. • Cultivate and maintain relationships with clients, keeping detailed knowledge of applications and internal processes or procedures. • Initiate triage and participate in troubleshooting discussions and investigations to assist in resolving client-reported issues or questions. • Respond to inquiries related to configuration and operations by testing and reviewing available client documentation. • Coordinate internally to support clients during incidents, problem resolution, and long-term remediation plans, initiating triage participation for critical incidents. • Professionally interface with clients and internal departments to report and resolve client-raised issues. • Track client inquiries using an online case tracking system. • Answer escalated calls from the P1 (priority 1 issue) line Other details: 5 days working | Work from Office Only | Rotational shifts Location: Noida Sector 60 Salary: up to 12 lac per annum No cab facility would be given from company 𝐑𝐞𝐠𝐚𝐫𝐝𝐬, Akanksha Sharma Phone: +91 95608 83080 Email: akansha.sharma3@ienergizer.com Web: www.iEnergizer.com #iEnergizer #JobsInNoida #NoidaHiring #BPORole #ITSupportJobs #SQLJobs #TechnicalSupportJobs #HiringAlert #JobSearch

Hiring For Technical Support Specialist! Requirements and skills:- • 2-3 years Call Center(BPO) Experience • Bachelor’s degree a plus • Good organizational skills • Excellent verbal, written and interpersonal communication skills • Outstanding client service skills and dedication to providing exceptional client care • Exceptional listening and analytical skills • Perception of client support impact on basic business metrics • Ability to effectively deal with senior levels at both the client level and within cross functional teams • Ability to multitask and successfully operate in a fast paced, team environment • Must adapt well to change and successfully set and adjust priorities as needed • Must be proficient with Microsoft Office (intermediate Word, basic Excel) • Familiarity with CRM systems and practices a plus • Client orientation and ability to adapt/respond to different types of characters Must have: • Working knowledge of SQL (1- 2 years must) o Excellent language skills o Exceptional customer service skills • English Versant Language Test – 60 score Responsibilities: • Manage various client interactions simultaneously, including Jira tickets, phone calls, chats, and emails, ensuring proper follow-up for resolution. • Swiftly identify and evaluate customers’ needs to determine the best approach to appropriately solving the inquiry satisfactorily. • Offer precise, valid, and comprehensive information utilizing suitable methods and tools. • Cultivate and maintain relationships with clients, keeping detailed knowledge of applications and internal processes or procedures. • Initiate triage and participate in troubleshooting discussions and investigations to assist in resolving client-reported issues or questions. • Respond to inquiries related to configuration and operations by testing and reviewing available client documentation. • Coordinate internally to support clients during incidents, problem resolution, and long-term remediation plans, initiating triage participation for critical incidents. • Professionally interface with clients and internal departments to report and resolve client-raised issues. • Track client inquiries using an online case tracking system. • Answer escalated calls from the P1 (priority 1 issue) line Other details: 5 days working | Work from Office Only | Rotational shifts Location: Noida Sector 60  Salary: up to 12 lac per annum No cab facility would be given from company 𝐑𝐞𝐠𝐚𝐫𝐝𝐬, Akanksha Sharma Phone: +91 95608 83080 Email: akansha.sharma3@ienergizer.com Web: www.iEnergizer.com

Ienite’s came together and welcomed yet the season’s best to come ahead in 2025. Lohri Festival is the time of the year which traditionally marks the end of the winter season!! The Lohri festival at Ienergizer was a happy occasion where there was warmth, cheer, light and upbeat spirit. Ienite’s came together with their colleagues and friends for the “BONFIRE” and traditional Lohri celebration. The evening was joyful while we had fun as Ienite’s danced on to the beats of the Dhol, which added fun and positivity to the occasion. It was heart-warming to see colleagues and friends exchange greetings and good wishes fostering the sense of culture and camaraderie. #iEnergizer #festivevibes #lohri2025 #celebration #worklifebalance

📢 We’re Hiring! 🚀 Looking for an exciting career opportunity? Join iEnergizer as a Technical Support Specialist and become part of a dynamic team! 💼 Key Requirements: ✔ Excellent English communication skills ✔ Open to graduates & undergraduates ✔ 1-2 years of SQL experience ✔ 2-3 years in Level 1/Help Desk roles (BPO environment mandatory) ✔ Flexibility to work in a 24x7 environment (US Shift) 💰 Salary Package: Up to 12 LPA 📍 Location: A-37, Block A, Sector 60, Noida, Uttar Pradesh 201301 👉 Apply Now! Share your resume at mayank.kumar@ienergizer.com Take your career to the next level! 💻✨ #WeAreHiring #TechnicalSupport #BPOJobs #SQLJobs #CareerOpportunity #iEnergizer #NoidaJobs

Celebrating Excellence! 🌟 A huge congratulations to our Top Performers at iEnergizer Pune for November 2024!  Your dedication, passion, and outstanding contributions are an inspiration to us all.  Keep shining and leading the way! 🚀👏 #TopPerformers #iEnergizerPune #ExcellenceInAction #November2024