MSC (MicroSave Consulting)

Financial fraud disproportionately affects low-income individuals, with urban women and young people being particularly vulnerable. Per our report, 55% of respondents received fake calls or messages. Of these, 13% lost money due to scams. This highlights an urgent need for stronger consumer protection frameworks to safeguard these people and prevent deceptive financial practices. Read the report 👉 https://lnkd.in/gFNduXqM to understand how we can close these gaps and ensure safer digital ecosystems for all. Akhand Tiwari Nikhita Jindal Surbhi Sood Vineet Anand Samveet Sahoo Edward Obiko Mohak Srivastava Eric Duflos Jayshree Venkatesan Kimberly Gold Jason Lamb Sachin Bansal Jennifer Chien #ConsumerProtection #DFS #LMI #FinancialFraud #DigitalFinance #DFSFraud #DigitalFinancialServices

Did you know? In 2022-23, 58% of life insurance complaints in India were related to mis-selling, and 20% of the 124,000 complaints to the IRDAI involved unfair practices. Stronger regulatory oversight and customer-centric innovations are needed to restore trust. Please read our new blog 👉 https://lnkd.in/gKBRsnWW where we explore how we can make insurance work better for rural India. Sukhpreet Kaur Arshi A. #Insurance #IRDAI

Akhand Tiwari, Partner at MSC (MicroSave Consulting), presented a report at the NetHope Summit 2024, which uncovers the following key challenges: 1) Lack of transparency in digital financial services;  2) Inaccessibility of financial services for specific marginalized groups, such as LMI segment and women; 3) Increasing levels of fraud and data misuse 4) Hidden and ineffective grievance resolution mechanisms (GRM) These challenges create barriers to financial inclusion and trust in DFS. Please read the report 👉 https://lnkd.in/gxnVyUg5 to understand how we can tackle these issues to empower underserved communities. Ayushi Misra Nikhita Jindal Saloni Gupta Mann Soni Mahima Dixit Shubhi Singh Priyal Advani Kamiya Satija Pawan Bakhshi, Ph.D. Aanchal A. NITI Aayog Bill & Melinda Gates Foundation Mastercard Foundation USAID Dvara Research The World Bank #ConsumerProtection #DFS #LMI #FinancialFraud #DigitalFinance #DFSFraud #DigitalFinancialServices

Our DFS simulator provides an immersive experience to allow you to explore the real-world barriers they encounter, such as confusing interfaces, hidden costs, and a difficult grievance resolution process. Follow these steps to get started: 1) Click on this link 👉 http://bit.ly/app_run to run the simulator 2) Download the app 3) Create your account 4) Pay USD 77 5) Raise a complaint Try the simulator now and share your experience in the comments section. Graham A N Wright Akhand Tiwari Ayushi Misra Nikhita Jindal Saloni Gupta Mann Soni Mahima Dixit Shubhi Singh Priyal Advani Akshat Pathak Fintech Association for Consumer Empowerment (FACE) Otoritas Jasa Keuangan NetHope Indicus Centre for Financial Inclusion (ICFI) CGAP The Pranava Institute Alliance for Financial Inclusion (AFI) D91 Labs Digital Finance Forum Bangladesh Reserve Bank of India (RBI) Reserve Bank Innovation Hub (RBIH) Bill & Melinda Gates Foundation #ConsumerProtection #DFS #LMI #FinancialFraud #DigitalFinance #DFSFraud #Simulator

Advancing Financial Inclusion: State-Level Workshop for BC Sakhi on individual loan lead generation MSC (MicroSave Consulting) successfully conducted a state-level workshop on individual loan lead generation and social security programs for BC Sakhis in Uttarakhand. We conducted the workshop on 29th November 2024 in collaboration with the Uttarakhand State Rural Livelihood Mission (USRLM) and Uttarakhand Gramin Bank (UGB). The General Manager of Uttarakhand Gramin Bank (UGB) and senior officials from the Uttarakhand State Rural Livelihood Mission (USRLM) chaired the workshop. It sought to build the capacity of BC Sakhis to generate and manage individual loan leads effectively and promote and facilitate access to social security programs. The individual loan lead generation initiative seeks to empower rural communities through improved access to financial services through BC sakhis Despite Uttarakhand’s challenging terrain and remote geography, BC Sakhis create a significant impact through the delivery of essential financial services and social security solutions to even the most inaccessible regions of the state. We plan to conduct similar workshops across regional levels in various districts of Uttarakhand to amplify the impact. We are dedicated to empower BC Sakhis with the tools and knowledge to facilitate doorstep digital services, foster financial empowerment, and build sustainable livelihoods for communities across Uttarakhand. Stay tuned for more updates on our upcoming workshops and initiatives as we continue to work toward a more inclusive financial ecosystem. #FinancialInclusion #BCSakhi #SocialSecurity #Empowerment #SustainableLivelihoods #MSC #USRLM #UttarakhandGraminBank #CapacityBuilding Shri Charanjit Singh (Additional Secretary, MoRD NRLM) Radhika Jha (Secretary RDD, Uttarakhand) Manuj Goyal (Additional Secretary, RDD, and CEO USRLM, Uttarakhand) Meera Mishra Saachi Bhalla Alkesh Wadhwani Pawan Bakhshi, Ph.D. Greta Bull Madhu Krishna ANJANI KUMAR SINGH Krishna Thacker Rahul Kumar Basava Purushottam Pradeep Kumar Pandey (ACEO USRLM) Graham A N Wright Manoj Sharma Abhishek Anand Dr. Ravi Kant Tri Vikram Sushil Kumar Singh Shailendra Pratap Singh Priyali Das Ministry of Rural Development,GoI Uttarakhand State Rural Livelihood Mission UTTARAKHAND (USRLM), RD Department, Government of Uttarakhand Deendayal Antyodaya Yojana - National Rural Livelihoods Mission (DAY - NRLM)

A heartfelt thank you to everyone who joined us for the Spouse Lunch In at @MSC Lucknow and Delhi! The day was filled with laughter, connection, and gratitude as we celebrated the incredible spouses who play such a vital role in supporting our team. This event was dedicated to celebrating success and creating a space for connection, storytelling, and the building of lasting friendships. We firmly believe that strong relationships beyond the workplace contribute significantly to our team’s well-being and success. Thank you for making it a truly memorable occasion! #EmployeeAppreciation #CompanyCulture #SpouseLunchin #ThankYouSpouses #MSC

We at MSC are delighted to have welcomed you to our 25th-anniversary celebration in Jakarta, hosted by our Group Managing Director, Graham A.N. Wright, and Indonesia Country Director, Grace Retnowati. This gathering was significant as it brought us together to celebrate our collective achievements and impactful contributions to our communities. It also underscored our commitment to “international vision, local precision, for real impact.” With offices from Jakarta to Dhaka and Senegal, we are dedicated to learning from diverse experiences and translating them globally. In Indonesia, we have partnered with PT Bank Rakyat Indonesia (Persero) Tbk, renowned for having the best banking agent system among its counterparts in Asia, Africa, and Latin America. The valuable lessons we have learned from BRI have influenced other agent networks in India, Nigeria, and Ethiopia. Similarly, we gained lessons and important experience from India and its digital public infrastructure. Now we are beginning to work with Direktorat Jenderal Kependudukan dan Pencatatan Sipil (Dukcapil), the Ministry of National Development Planning (Bappenas), and other agencies to use these insights and optimize Indonesia’s digital public infrastructure. We thank our partners and allies, both mentioned and unnamed, for your steadfast support and collaboration over the years. Your partnership has been crucial in advancing our initiatives. We look forward to continuing our collaboration as we explore new opportunities and create transformative impacts in our communities. Together, let us continue to promote an enabling ecosystem for greater achievements. #MSC25Years #InternationalVisionLocalPrecisionForRealImpact

Our latest country pullout report explores how platforms, such as ShopUp, Pathao, Truck Lagbe, and Women and e-Commerce (WE), are transforming Bangladesh’s microenterprise landscape. These digital tools reshape daily operations, drive income growth, enhance resilience, and increase market access across sectors. Read the report 👉 https://lnkd.in/gWHPTTAW to discover insights on platform usage patterns, gender-based onboarding, and financial inclusion trends that are the future of Bangladesh’s microentrepreneurs. Md Farista Andalib Samveet Sahoo Afeef Zaman Anayet Rashid Nasima Aktar Nisha Fahim Ahmed Ihsan Mahboob Hoq Ravi kumar Abhishek Anand Rajarshi Dutta Barua Akhand Tiwari James Ogada Glenn Ogolah M.K.M. Wahid Uddin Robin Yogendra Bharti Naini Dahra Priyam Mrig Busara Bill & Melinda Gates Foundation #FinancialInclusion #DigitalPlatforms #Microenterprise #Bangladesh #MSCInsights

Digital platforms are redefining growth for Bangladesh’s microentrepreneurs. In Part 2 of our blog series, we dive deeper into how digital platforms catalyze sustainable development among Bangladesh’s microenterprises. Digital platforms, such as Truck Lagbe and ShopUp, shape the future of these businesses—from increased market access to improved resilience. Discover the insights and strategies that drive this transformation: 👉 https://lnkd.in/gFWQtKr5 Md Farista Andalib Samveet Sahoo Ihsan Mahboob Hoq Ravi kumar Abhishek Anand Rajarshi Dutta Barua Akhand Tiwari James Ogada Glenn Ogolah M.K.M. Wahid Uddin Robin Yogendra Bharti Naini Dahra Priyam Mrig Busara Bill & Melinda Gates Foundation CGAP UNDP Bangladesh United Nations Capital Development Fund (UNCDF) Small and Medium Enterprise Foundation (SME Foundation) Swiss Agency for Development and Cooperation Embassy of Sweden Palladium: Make It Possible #DigitalTransformation #Microenterprise #Bangladesh #InclusiveGrowth #MSCInsights

Microenterprises are the backbone of Bangladesh’s formal and informal sector. 9 million microenterprises employ 90% of the workforce and contribute 25% to GDP. These businesses span diverse fields, such as retail trade, transport and logistics, and social selling. They are increasingly turning to digital platforms, such as Truck Lagbe, Women and e-Commerce (WE), Chaldal, and ShopUp, to enhance their operations. Our latest two-part blog series dives into digital platforms’ impact on these microenterprises. They reveal that platformed MEs have seen improved profitability as their income increased from USD 592 to USD 993 despite higher operating costs. Yet, disparities persist—urban and male-led businesses typically benefit more, while women and rural microenterprises face additional challenges. Gender-based preferences also shape access to credit—56% of platformed women prefer formal banks, while unplatformed women entrepreneurs rely more heavily on informal credit. Our study engaged 400 microentrepreneurs across Bangladesh. It shed light on the need for tailored tools, training, and supportive policies to help microentrepreneurs achieve greater resilience and growth in Bangladesh’s digital economy. Read the blog here 👉 https://lnkd.in/gtYtkmym Busara Bill & Melinda Gates Foundation Ravi kumar Abhishek Anand Samveet Sahoo Rajarshi Dutta Barua Akhand Tiwari James Ogada Glenn Ogolah Snigdha Ali Prabir Borooah Hillary Miller-Wise Kh. Farhad Hossain Partha Guha Thakurta Nasheeba Selim Md Farista Andalib Ihsan Mahboob Hoq M.K.M. Wahid Uddin Robin Yogendra Bharti Naini Dahra Priyam Mrig USAID IFC - International Finance Corporation Asian Development Bank (ADB) #DigitalTransformation #MicroEntrepreneurs #Bangladesh #FinancialInclusion #MSMEs #DigitalEconomy