Account Manager

Experience: 3.00 + years

Salary: INR 800000-1000000 / year (based on experience)

Shift: (GMT+05:30) Asia/Kolkata (IST)

Opportunity Type: Remote

Placement Type: Full time Permanent Position

(*Note: This is a requirement for Uplers)

What do you need for this opportunity?

Must have skills required:

Account Management, Account Growth, Account Planning, Cross-sell, Upsell, Communication, Marketing, Negotiation, Presentation, Sales

Uplers is Looking for:

Key Responsibilities:

Client Understanding & Solutions:

• Develop a deep understanding of client's requirements and business objectives to offer solutions that align with their goals.
• Prepare accurate project estimates and set realistic expectations with clients.
  
  
  

Account Planning & Strategy:

• Build comprehensive account plans, identifying key relationships and growth opportunities in alignment with Mavlers' strategic direction.
• Manage all aspects of the sales process, from approaching customers to closing deals, including creating presentations, proposals, and negotiating terms.
  
  
  

Customer Onboarding & Project Kick-Off:

• Lead the customer onboarding process, ensuring a smooth transition from sales to delivery.
• Kick-off projects effectively, aligning client expectations with the delivery team's capabilities.
  
  
  

Relationship Management & Growth:

• Build and maintain long-term relationships with high-potential clients, ensuring a superior customer experience at every touchpoint.
• Proactively manage and grow client accounts by identifying opportunities for upselling and cross-selling Mavlers' services.
  
  
  

Issue Resolution & Trust Building:

• Identify potential risks and challenges early, addressing them proactively to maintain client trust.
• Collaborate with technical and delivery teams to resolve any issues and ensure the highest quality of service.
  
  
  

Team Collaboration:

• Act as a liaison between clients and the delivery team, ensuring clear communication of client needs and alignment with service delivery.
• Foster strong cross-functional collaboration to meet client objectives and deadlines.
  
  
  

Portfolio Management:

• Manage a portfolio of accounts, driving revenue growth by owning the entire opportunity management cycle—from identifying business opportunities to service delivery and negotiations.
• Ensure all paperwork, including Scope Agreements, Service Agreements, and NDAs, is processed and managed efficiently.
  
  
  

Performance & Reporting:

• Use CRM tools like Hubspot and internal applications to track and report on account activities and client interactions.
• Prepare and deliver reports and presentations to both clients and senior management, showcasing account performance and growth opportunities.
  
  
  

Target Achievement:

• Meet and exceed defined targets and KPIs, contributing to the overall success of the client services team.
  
  
  

Requirements -

Skills Required:-

• Excellent verbal and written communication skills.
• Strong problem-solving and critical thinking abilities.
• Proficiency in CRM tools like Hubspot and MS Office, including PowerPoint.
• Ability to multitask, prioritize tasks, and work well in a team environment.
• Enthusiastic about building relationships and delivering excellent customer service.
  
  
  

How to apply for this opportunity?

• Register or login on our portal & fill out the application form.
• Clear the given Video Screening (30 min) and Click on 'Apply' to get shortlisted
• Once it's all done, your profile will be shared with the client for the Interview round.
• When selected, just meet the client and get your exciting career started!
  
  
  

About Uplers:

Our goal is to make hiring reliable, simple, and fast. Our role will be to help all our talents find and apply for relevant contractual onsite opportunities and progress in their career. We will support any grievances or challenges you may face during the engagement. You will also be assigned to a dedicated Talent Success Coach during the engagement.

(Note: There are many more opportunities apart from this on the portal. Depending on the assessments you clear, you can apply for them as well).

So, if you are ready for a new challenge, a great work environment, and an opportunity to take your career to the next level, don't hesitate to apply today. We are waiting for you!