Provide General Sales Support to Customer Facing KAM team from JBP tracking, new line forms, field team support, customer queries, sample requests, Customer event logistics & data management services
Responsibilities
Functional Responsibilities
Manage processing, validation and tracking of claims, working through disputes with National Business Managers and Accounts Receivable
Customer JBP tracking
First point of contact for customer queries relating to product range changes, pricing and claims, ensuring responsiveness and quick resolution
Preparation & communication of new lines and pricing information to customers based on agreed customer format and notification lead time requirements
Provide Field Sales Support (field comms, performance tracking & sales tools)
Intenal Customer admin support i.e. maintaining store files, contact lists etc
Support with customer event management (operational set up & logistics)
Support on Equipment Ordering and Sales Training & Capability Support (training materials, logistics & feedback)
Data management services i.e. customer masterfile, sales organisation, contract management & DX knowledge management
Amazon Back office support covering Order management, invoicing & catalogue management
People Responsibilities
Develop winning relationships with Cluster Functional Leadership team and other key stake holders within the Cluster business, ensuring highest levels of agility and support are provided
Support the Cluster Sales Lead with all initiatives to improve GBS service offerings
Qualifications
Degree qualified in Business / Commerce (MBA Preferred)
Builds robust and successful working relationships
Strong written and verbal communication skills
Excellent organisation and prioritisation skills
Proactive, responsive and results driven
Highly proficient in Microsoft Office programs
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Sales
Industries
Manufacturing and Food and Beverage Services
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