Are you passionate about helping customers succeed and thrive in a dynamic, growth-driven environment? At ProManage.biz, we’re looking for a Customer Success Associate to join our team and play a key role in ensuring our clients achieve maximum value from our solutions.
What You’ll Do:
- Build and maintain strong, long-lasting customer relationships.
- Understand customer needs, offering tailored solutions and proactive support.
- Drive adoption of our products and services, ensuring customer satisfaction and retention.
- Collaborate with internal teams to deliver seamless onboarding and training for new clients.
- Monitor customer health metrics and proactively address potential challenges.
- Act as the voice of the customer internally, contributing to product improvements.
What You’ll Bring:
- 2 to 3 years of experience in a customer-facing role, preferably in SaaS or technology.
- Excellent communication and interpersonal skills.
- A customer-first mindset with the ability to solve problems effectively.
- A collaborative team player with a passion for helping others succeed.
- Ability to manage multiple clients and tasks in a fast-paced environment.
Ready to make a difference?
Apply now and become a key part of ProManage’s mission to deliver exceptional customer experiences; send your resume to Praveen kumar at praveenkumarpk@sulekha.com
Seniority level
Entry level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Technology, Information and Internet
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