Customer Support Associate

Role & responsibilities:

• Inbound / Outbound interaction with clients
• Skilling on all voice and non-voice queues as per requirement.
• Good computer navigational skills and familiar with MS office
• Should have good customer service skills
• Understand customer queries /request and act accordingly.
• Maintain a healthy and clean work environment.
• Update knowledge of process on regular basis

Preferred candidate profile:

• Excellent communication skills. Fluent, neutral accent English language skills.
• Able to understand, assess and articulate a response both written and verbal.
• Be able to comprehend the words of the customer on an email and articulate the response in a free-flowing writing form.
• English Language proficiency overall needs to be excellent.
• Good telephone skills, able to listen patiently & remain focused throughout the conversation
• Good customer care skills able to empathize, with a natural ability to assist & support, including commitment to follow through
• Basic understanding of business structure, including key processes, services, business goals & role of main functions

Benefits:

• 5 days' work from office and 2 days rotational week-off.
• Should be flexible in 24*7 shifts.
• Should be within Transport Boundary.
• Job location: Pune
• One way Cab facility