Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world's leading pest control brand. Rentokil PCI aims to set new standards for customer service having operations across 300 locations in India.
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About The Role
The role is responsible to identify, source and secure both long term and short-term pest control & prevention business opportunities. The incumbent shall be primarily responsible for the New Sales Productivity, Renewal and Collection as per the assigned targets.
The person will report to the Branch Manager. The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders.
Job Responsibilities
Business Development (Sales)
Get business as per the approved business plan of the branch
Responsible for sales promotion activities in the assigned territory
Ensure all Sales KPIs are achieved month on month
Identify and follow-up with prospective customers and respond to enquiry calls within specific time period
Maximise conversion of enquiries into orders
Ensure renewals in line with Company Expectations
Keep a close eye on the developments & business opportunities in the assigned territory
Prepare MPG and ensure it's updated regularly
Customer Service
Ensure the quality of service delivery
Maintain good liaison with the customers
Prepare reports & submit the same on time to the customers
Attend to complaints & participate in logically concluding them along with Operations and Back office whenever required
Conduct detailed inspection & SRA at client's site
Prepare quotations for the customers through the system
Give report of customer feedback to the Branch Manager and collection of Appreciation Letter from RBU/CBU customers
Set correct Customer expectations with respect to the pest management
Ensure that the correct information of the customer like, email address, 2 contact numbers & address with landmark are captured
Sell the visits as per iCABS frequencies so that the Annual Template Calendars can be set for timely service delivery by the service planners
Share & explain the cost sheet to operations along with details of material to be used. Also share customer expectation with operations before service delivery
Ensure all the sales are delivered after being visible in iCABS for planning & execution via Service Companion. Timely punching of new sales in SRA so that sufficient lead time should be give to planners to execute the services.Service Scheduling is done in consultation with Service Planners. No commitment to customer on service scheduling.
Administration & Accounts
Ensure timely submission of invoices & getting the necessary acknowledgements wherever necessary
Follow-up for the timely and correct invoicing by the back office
Share the costings and customer expectation with operations before service delivery
Ensure all the collections gets deposited to back office within 24 hours
Review daily collection & billing with back office department
Maintaining Systems and MIS
Ensure the required systems related to sales are updated on timely basis.
Prepare Daily and Monthly Sales Report
Maintain Database of customers
Requirements
Key Result Areas:
Business Development (Sales)
Develop new business opportunities & Upselling Opportunities
Renewals (if assigned)
Calls/ Survey / Quotations/ PDSA as per Regional plan
Collection & DSO
Customer Service
Timely Invoice Submission
Competencies (Skills Essential To The Role)
Good Interpersonal & Networking Skills
Ability to communicate effectively
Ability to negotiate with the clients
Ability to achieve targets
Computer Skills
Educational Qualification / Other Requirement
Any Graduate (Any stream)
Sales experience of a minimum of 2 years in Direct Sales (Facilities Management) for Commercial business profile
Preferable experience of minimum 2 years in Home product / Home service business, residential cleaning services for Residential business profile
Role Type / Key Working Relationships
Field Sales - Individual Contributor Role
External team- Customers and Customer representative