Senior Manager - Enterprise Fraud Management

Job Purpose

• To monitor and action on the fraud alerts generated by the Enterprise fraud module in real time and resolve queued alerts according to the defined scope guidelines.

Key Result Areas:

• Responsible for the prevention and detection of potential frauds through timely review of alerts generated by EFM system.

• Organize and prioritizes action on alerts as per defined guidelines.

• Perform preliminary investigations of actual and suspected fraud activities, providing oversight and appropriate resolution and take a decision to allow or stop the ongoing transaction.

• Reduce fraud losses by ensuring timely action/stoppage of cases where funds of the bank or bank’s customer may be going to fraudsters.

• Liaise with various teams on the alerts received for recalling of funds or taking any/all other immediate actions to safeguard the Bank and customers’ interests.

• Accurately document all actions taken on an alert and update in Case Management System (CMS).

• To gather, record and securely retain evidence relating to an investigation in accordance with the laid down guidelines of FP&I Division.

• Maintains awareness of key process changes, system changes and how they impact the Fraud Risk.

• Effectively communicates emerging and/or changing Fraud risk and related control opportunities and enhancements to Head of FP&I. Classification: Internal Use

• Produce appropriate analytical results obtained from the actions on the fraud alerts received.

• Contribute to the creation/enhancement of fraud scenarios, by providing analytical data to support decisions.

• Contributes to the development and implementation of Fraud Risk processes, tools, policies, standards, and procedures.

• To produce timely alert action reports / MIS to the Head of FP&I and relevant managers as appropriate.

• Assist in the development and delivery of, and to participate in education, training and awareness activities as part of the fraud awareness program.

• Communicate sensitively and effectively using plain language.

Operating Environment, Framework and Boundaries, Working Relationships

• Highly specialized role that involves study of all fraud alerts assigned and extract relevant information without disturbing the sequences so as to ensure that the findings are helpful and admissible in external investigation/ court of law.

• Requires a disciplined approach when reviewing fraud alerts as per its severity and weightage so as to ensure that alerts with high value are actioned on priority.

• Follow policies and procedures, complete tasks promptly and correctly and on time, and support the company’s goals, values & SPIRIT.

• Sound knowledge of Banking products & processes required for conducting Fraud alert review & investigation.

• Must possess advanced computer skills, including but not limited to proficiency in Microsoft Office (Word, Excel, Power Point, Access), Power BI etc.

• Requires an analytical ability and competency in SQL query language and working with relational databases.

Problem Solving

• Use own initiative, sound judgement and experience to reach appropriate decisions in accordance with the aims and objectives of the FP&I Division.

• Excellent Analytical skills are needed to understand the data gathered and present it in an MIS form to identify the gaps in processes from the perspective of inherent fraud risks and recommend changes to prevent fraud and under the intricacies of the investigation.

• Exercise control over preparation and submission of MIS reports.

• Tracks and assesses fraud risks and fraud trends in the region and their impact on the Bank.

Decision Making Authority & Responsibility

• Main responsibility will be prevention and detection of potential frauds through review of alerts generated by the Enterprise fraud module in real time.

• Conduct preliminary investigation to validate the transaction Classification: Internal Use information received through the alerts and take a real time decision to allow or stop the ongoing transaction.

• Will be responsible for forensically examine case details and securely retain evidence relating to an investigation in accordance with the laid down guidelines of FP&I Division.

• Will be responsible to reduce fraud losses (current or future) for the Bank and its customers.

• Recommendations towards improvement of processes.

• Maintain confidentiality of the information reviewed regarding the Bank, its customers and employees, at all times.

Knowledge, Skills and Experience

• Preferably a Certified Fraud Examiner (CFE).

• Bachelor’s Degree from an accredited university in Accounting & Auditing, Criminal Justice, or related field and a minimum of 7-10 years of banking experience of which 5-7 years should be with Fraud investigations.

• Strong knowledge of a Bank's lending and operations products and services and other Banking operational policies and procedures

• Ability to deal with complex problems involving multiple facets and variables in non-standardized situations.

• Ability to work with little or no supervision while performing duties.

• Excellent written and verbal communication with the ability to create clear and concise summary documents of ongoing investigations.

• Ability to analyze complex situations and resolve them, makes recommendations, and/or escalates arising issues timely.

• Ability to interact and communicate effectively with all management levels to assess business needs in a professional manner.

• Must possess advanced computer skills, including but not limited to proficiency in Microsoft Office (Word, Excel, Power Point, Access), Power BI etc.

• Requires an analytical ability and competency in SQL query language and working with relational databases.

• Ability to handle pressure and tough situations.

• Ability to work in Shifts.