ETMasterclass

Transform 𝗛𝗥 with 𝗚𝗲𝗻𝗲𝗿𝗮𝘁𝗶𝘃𝗲 𝗔𝗜! Learn 𝗽𝗿𝗮𝗰𝘁𝗶𝗰𝗮𝗹 𝗮𝗽𝗽𝗹𝗶𝗰𝗮𝘁𝗶𝗼𝗻𝘀 𝗼𝗳 𝗚𝗲𝗻𝗲𝗿𝗮𝘁𝗶𝘃𝗲 𝗔𝗜 in 𝗛𝗥 that seamlessly integrate into your daily workflows, streamlining processes without the need for costly tools. After the resounding success of our first two editions, we are thrilled to announce the 3rd edition of the "𝗔𝗽𝗽𝗹𝗶𝗰𝗮𝘁𝗶𝗼𝗻𝘀 𝗼𝗳 𝗚𝗲𝗻𝗲𝗿𝗮𝘁𝗶𝘃𝗲 𝗔𝗜 𝗶𝗻 𝗛𝗥 𝗠𝗮𝘀𝘁𝗲𝗿𝗰𝗹𝗮𝘀𝘀" by Sriram Iyer now in a virtual format to meet public demand! Join us for an exclusive session where you’ll explore: Masterclass Highlights: 🔹 Comprehensive coverage of Gen AI applications throughout the employee lifecycle, including sourcing, screening, interviewing, onboarding, performance management, and more.  🔹 Practical demonstrations of Gen AI tools, including creating a Gen AI chatbot. 🔹 Exploration of global Gen AI case studies to understand different deployment strategies and outcomes. 🔹 Insight into the future of HR roles and emerging job opportunities influenced by Gen AI technologies. 🔹 Develop strategies for effective deployment and adoption of Gen AI within organizational HR frameworks. 🔹Learn how to identify the right vendor for the tools you need, what are the questions you need to ask your vendor, how to zero down a tool that fits your need and so on and so forth Register now to secure your spot and upgrade your HR crew: https: https://lnkd.in/g-9FJmgZ #GenerativeAI #HRMasterclass #FutureOfWork #HRInnovation #HRTech #AIinHR #VirtualLearning ETMasterclass Fazal Misbah J Rohan Mansi Sharma

𝗨𝗽𝗹𝗶𝗳𝘁𝗶𝗻𝗴 𝗦𝗲𝗿𝘃𝗶𝗰𝗲: 𝗥𝗲𝗱𝗲𝗳𝗶𝗻𝗶𝗻𝗴 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 𝗘𝘅𝗰𝗲𝗹𝗹𝗲𝗻𝗰𝗲 Excited to reflect on an incredible workshop in Mumbai! On February 21, 2025, Ron Kaufman led an inspiring session on 𝗧𝗿𝗮𝗻𝘀𝗳𝗼𝗿𝗺𝗶𝗻𝗴 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝘆, 𝗵𝗼𝘀𝘁𝗲𝗱 𝗯𝘆 𝗘𝗧𝗠𝗮𝘀𝘁𝗲𝗿𝗰𝗹𝗮𝘀𝘀 𝗮𝘁 𝘁𝗵𝗲 𝗝𝗶𝗼 𝗪𝗼𝗿𝗹𝗱 𝗖𝗼𝗻𝘃𝗲𝗻𝘁𝗶𝗼𝗻 𝗖𝗲𝗻𝘁𝗿𝗲. The day brought together professionals from diverse industries, all eager to elevate their approach to service excellence. The workshop was an immersive experience, filled with interactive discussions, hands-on learning, and invaluable insights into building a strong service culture. Participants had the opportunity to engage directly with Ron Kaufman, gaining practical strategies to enhance customer experience at every level. Each delegate left with a certificate signed by Ron Kaufman and, more importantly, a fresh perspective on service transformation. Kaufman’s philosophy of Uplifting Service is more than just a methodology—it’s a mindset that redefines how businesses engage with customers. His ability to simplify complex service challenges into actionable frameworks made the session truly impactful. His bestselling book, 𝗨𝗽𝗹𝗶𝗳𝘁𝗶𝗻𝗴 𝗦𝗲𝗿𝘃𝗶𝗰𝗲, continues to be a game-changer for organizations striving to create remarkable customer experiences. Looking forward to seeing these insights put into action! Deepak Aggarwal Nishu Singh Elishaa Khan #UpliftingService #CustomerExperience #CXExcellence #CustomerFirst #ServiceExcellence #CustomerSuccess #RonKaufman #ETMasterclass #LeadershipDevelopment #ProfessionalGrowth #BusinessTransformation #ServiceLeadership #DeliverWOW #ServiceMatters #CustomerCentric #GoingBeyond  #PowerOfService #InspiredToServe #RetailService #HospitalityExcellence #TechServiceInnovation #FinancialServicesCX #HealthcareService #LearnWithLeaders #WorkshopExperience #GrowthMindset #SuccessStrategies #ServiceWins

Ron Kaufman, Global Customer Experience Guru, shares his expert insights at #ETRetailGIRS 2025. 🌟 Tune in as he dives into the key challenges facing the retail industry and how brands can overcome them to drive loyalty and growth! 🔗 Know More: https://bit.ly/4d0v0bD #ETRetail #ETRetailGIRS #CustomerExperience #RetailChallenges #Innovation #FutureOfRetail #Leadership #BusinessGrowth

Uplifting service is not just about what you do, but how you do it—creating more value for others and feeling more valuable in return.” – Ron Kaufman, Uplifting Service Congratulations to all participants for being a part of the Transforming Customer Experience Strategy workshop by Ron Kaufman! Bharat Mishra, CFA , Amit Sharma,  Ramsingh Yadav Ashish Mehta  Rahul Dhaifule  Kaveri Sawant-Chaudhari   Papia Dutta Mishra  Anjali Jain Uma Menon #SBIGlobalFactors #UpliftingService #CustomerExperience #ServiceExcellence  #RonKaufman  #Leadership

Had an incredible time at the Nextech HR Masterclass (ETMasterclass) diving deep into the transformative power of Generative AI in HR! A huge thank you to Javeed Khan ⭐️ (جافيد خان) for an insightful and engaging session—your expertise and real-world applications made AI in HR feel more actionable than ever. Grateful to have been part of thought-provoking discussions with some of the brightest minds in the industry. Excited to take these insights forward and be part of this AI-powered transformation in HR. #GenerativeAI #HRTech #FutureOfWork #AIinHR

What an incredible day it was today at the Nextech HR Masterclass Series. It was more than just a session that I led—it was a space where some of the most brilliant minds in HR came together to challenge, question, and shape the future of HR with Gen AI. Thank you to everyone who participated, engaged, and contributed to the conversations. Your questions, insights, and curiosity made this session truly special. I hope the frameworks, real-world applications, and strategies we discussed help you confidently navigate this AI-driven transformation. This is just the beginning. The conversations around AI in HR are only growing stronger, and I look forward to seeing how each of you applies these insights in your workplaces. If you attended the session, drop a comment—what was your biggest takeaway? Let’s keep the discussion going. Until next time! #HRTech #GenAI #HRTransformation #FutureOfWork #NextechHR #HRLeaders #IndiaHR Yasmin Taj Sweta Bhardwaj Shashi Sharma

Uplifting Service: A Transformational Approach to Customer Experience #Gratitude for an Exceptional Workshop in Mumbai On February 21, 2025, Mumbai had the privilege of hosting Ron Kaufman for an exceptional workshop titled #Transforming #Customer #Experience #Strategy, organized by ETMasterclass. The event took place at the Jio World Convention Centre from 9:30 AM to 6:00 PM and was attended by professionals from various industries eager to enhance their service excellence. Participants engaged in hands-on, customized sessions and received certificates signed by Ron Kaufman. The workshop provided valuable insights into transforming customer experience strategies and building sustainable service cultures. Kaufman’s energy, insights, and hands-on approach brought the principles of Uplifting Service to life, making the session not just informative but truly inspiring. One of the most powerful aspects of the workshop was the interactive learning experience.Kaufman’s ability to simplify complex service challenges and provide practical solutions was highly appreciated by all participants. A Deep Dive into Ron Kaufman’s Masterpiece Ron Kaufman’s Uplifting Service: The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet is more than just a book—it’s a philosophy, a roadmap, and an inspiring guide to redefining service excellence. As a New York Times bestseller, this book has helped businesses and individuals around the world elevate their service culture and customer experience. Kaufman presents a structured approach to service improvement, breaking down the intangible concept of ‘service’ into actionable principles. He argues that service is not just about satisfying customers—it’s about creating uplifting experiences that foster loyalty, trust, and long-term engagement. The book provides a step-by-step methodology, helping organizations build a service-driven culture from the inside out. One of the standout aspects of Uplifting Service is its practical framework, which organizations can implement to enhance their service standards. Kaufman’s insights resonate with professionals across industries, offering solutions that go beyond customer interactions to include internal culture, leadership commitment, and systemic service transformation. #UpliftingService #CustomerExperience #CXExcellence #CustomerFirst #ServiceExcellence #CustomerSuccess #RonKaufman #ETMasterclass #LeadershipDevelopment #ProfessionalGrowth #BusinessTransformation #ServiceLeadership #DeliverWOW #ServiceMatters #CustomerCentric #GoingBeyond #PowerOfService #InspiredToServe #RetailService #HospitalityExcellence #TechServiceInnovation #FinancialServicesCX #HealthcareService #LearnWithLeaders #WorkshopExperience #GrowthMindset #SuccessStrategies #ServiceWins Ron Kaufman, Venky S, Aparna M., Harsha Naik ,Prabir K Bandyopadhyay ✦ PMP®✦ PRINCE2 Agile® Practitioner,Deepak Aggarwal, Nishu Singh & Elishaa Khan

A great way to kick off the 2025 World Tour by conducting a People Analytics Workshop coupled with an insightful discussion on the role that HR should, and should not, play in Data Security. More specifically, how to resolve the dilemma of data confidentiality vs the need for transparency. We concluded that there is a lot more HR can do to improve transparency while still been within the confines of privacy laws Thank you Sachin Khurana, Asif Choudhury and the team of ETHRWorld for the two awesome sessions. And a big shout out to the participants in the workshop! Fantastic exchange of ideas. I’m eager to hear how you implement them #hranalyticsforall NUS Business School Singapore Management University SHRM India

🚀 The Day Ends, But the Learning Never Stops! A powerful close to an insightful ETMasterclass with the incredible Ron Kaufman! Our Essae Digitronics team is taking back game-changing strategies to elevate customer experience, strengthen service culture, and drive innovation. In business, learning is the fuel for growth—and we’re committed to staying ahead! 💡 What’s one lesson that has transformed your business? Share your insights! #EssaeDigitronics #ServiceExcellence #CustomerExperience #Innovation #WeighbridgeSolutions #B2BIndia #LifelongLearning NIIT Limited The Economic Times