Tunis Marriott Hotel Reviews

Very nice staff , but the hotel is very dirty , the bed was broken . do not waste your money here . It worth noting

Excellent location and very clean The best stay in tunisia👌

Very nice hotel in Tunis, convenient for transit passengers as it is vey near the Tunis Casrtharge airport

NICE VERY GOOD

Thanks to Ahmed for such recommendation, and provided care. We fail in love with such customer service care by all team members specially guest relation manager Wissal! She went beyond the expectations and exceeded it specially when we shared our food feed back. The fact that people care about your feed back and go the extra mile to fix its something we dont see often in tunisia. Keep it up and soon you will be number one in town !

Nice.

There was a problem with the drainage of the toilet. It overflowed directly after 10 minutes of washing and all of it flowed into the living room. The bar upstairs was always ringing before 12 o'clock in the evening, which affected my sleep. The bar should be upstairs in room number 20 to 25.

Hygiene is good, but there are flies in the restaurant Good location, close to the airport Nice facilities, swimming pool and grill bar Service: There are waiters in the restaurant who cannot speak English, and some waiters are not very positive and need to be improved.

The experience is OK

the hotel is very secure comfortable and good location to the airport also is very close by taxi to other towns very cheap breakfast is good many dishes room is big and with good temperature guest relation service is perfect i met amal sofiene and amira i had the chance to meet the friendly front office staff specially sami the lounge has happy hour for elite members

Wonderful hotel and staff, and a perfect stay at this well-operated property. The customer service at this property was especially top notch, making an already comfortable stay that much better! All throughout the stay, all the front desk receptionists made me feel extremely welcome - special thanks to Amal, Hiba, Aziz, and all the others at the front desk/guest relations team members (wasn’t able to get all the names). The housekeeping team was also absolutely phenomenal in their service throughout our stay, especially Khulood and her team - a really sharp and talented housekeeping team! Thank you Tunis Marriott team for a wonderful stay - this Titanium Elite is beyond satisfied!

Being a Lifetime Titanium member with over 2200 nights at Marriott properties, we really were looking forward to a 5 night stay at this property but unfortunately we were very disappointed. From the chaotic breakfast dining every morning to the lack of service in the concierge lounge and lastly while the room was nice, there were 3 days out of 5 where the only water available was hot water and no cold water while trying to shower. Let's start with the breakfast. We had breakfast for 5 mornings so this was not an isolated incident. It was chaotic. Frequently, they ran out of cups for coffee and hot tea. The staff could not keep up with cleaning the tables when it was crowded. Staff would walk around aimlessly or stand in the corner talking to one another. I use cleaning loosely because I seldom saw people wiping down the tables after someone left. Tables would be in various states when we arrived, sometimes a fork was missing or a knife or a glass. There is a juice station but good luck trying find someone to make you fresh juice. The door was sometimes left open and then you were surrounded by flies. Most mornings I would just watch and observe the chaos of the staff walking around trying to keep up with the people coming thru. It isn't rocket science - you go to a vacated table, put all the dirty items on a tray, wipe the table, come back to the table with the clean items. The Concierge Lounge - we came here for 5 nights. Every night it was pretty much the same hot item - dry chicken. You can get beer and wine but not on your own. They don't keep the beer opener out in the open. However, good luck with trying to find someone to open it for you. Expect a long wait. One night, we came in, sat down at a table and people would see us and walk back and forth. Back and forth, including 2 guys in suits (assuming manager) and seeing us at a table without any drinks, didn't ask - can I get you something? Nope. Just sitting there waiting for you to serve me a drink. We ordered a pizza to be delivered to the lounge, fully expecting to pay for it. Manager comes over and says, we are getting you the pizza. Sure, seemed weird. Pizza comes, they put it in the common area for everyone. I said, we ordered that pizza. They said yes, you don't need to pay for it. OK so can I have the whole thing? The Room - while the room itself was nice, 3 days out of 5, the only water that came out was hot, including the shower. So when shower, expect 3rd degree burns. I called and talked to the front desk - had MULTIPLE discussions. They said they would send someone up the 1st time. No one came. Water was fine after a period of time. Next day, I walked down to the Front Desk so I could speak with a person. I said, is this happening in other rooms because I was willing to move. No answer, I assume that person did not know. They said they would send someone up. That person came after an hour and it was no longer an issue. I asked if this

I had a fantastic stay at the Tunis Marriott Hotel everything was perfect, from the delicious food at the restaurant to the exceptional hospitality. The staff were friendly and welcoming, A special thanks to Amal from guest relations, who went above and beyond to ensure my stay was amazing. I highly recommend this hotel.

非常好的入住体验，这家万豪离机场很近，早餐和酒廊水准都很不错，客服Amal很友善的帮我们对接了本地旅行社，还给了我们很多有用的游玩信息，下次来肯定还会继续选择这家万豪 Excellent experience for our first time visit Tunis,close to airport and breakfast/lounge both good,Ms.Amal from guest relation help us check with travel agency very friendly and gave us many useful information for the city,we definitely will choose this marriot again next time visit