Latest Hotels Reviews for Hallandale Beach

Best Western Plus Hollywood/Aventura
3.6/5108 Reviews
Hallandale Beach
Sadly this hotel did not meet expectations. Upon arrival my family and I became aware that we were next to a strip club. The lobby was highly scented, which I liked but people with sensitivities surely would not. We came to understand why there was cologne everywhere when we got to the room. The first room we were offered had a horrible wet musty smell. I refused to stay in there. The front desk staff was very nice, helpful and understanding offering us another room. That room had a portable dehumidifier in it. Clearly this hotel has water damage that is not being fixed. I booked through a 3rd party and notified them and the front desk I would not be staying here and was informed by both the third party and the front desk that a refund would be issued when the manager, Juan, was back on property on Monday. Juan gave the 3rd party the run around and made it very difficult to connect with him. I then called personally. No response. Finally after much persistence on my end, that I just wanted a refund due to the fact we did not actually stay on the premises, it was resolved. But NOT in a professional, timely manner. Very disappointed.

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