Home Inn Plus (Hangzhou West Lake lakeside Wushan Plaza Hefang Street store) Guest Reviews
4.5/5
Good
1506 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.5
Amenities4.4
Service4.6
Cleanliness4.6
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All reviews(1506)
Positive reviews(1432)
Reviews with photos/video(193)
Convenient location(244)
Easy to get around(176)
Convenient parking(104)
Average sound insulation(79)
Friendly front desk staff(77)
Close to metro(70)
Delicious breakfast(63)
Would stay again(16)
Negative reviews(74)
LI. Enjoy live
Guestroom (2 beds)
Stayed in Nov 2024
Travel with friends
10 review
4.5/5
Great
Posted on Dec 17, 2024
Hotel is clean and super near to 清河坊 and famous noodle 吴山面馆, near to mrt but still walking distance like 7-9mins. Near to 柳浪闻莺 also need 15-20mins walking distance. Bed is comfy, pillow can be better but overall still a very good hotel to stay.
Response from Property: We have been to different places, seen different scenery, learned different things, and felt different life... We have been looking for a beautiful encounter during our travels, which can accompany us to experience a unique memory.... Xiaoru is very happy to meet you, and very happy to have such a warm memory with you in this city. Dear friend, come home often~~~ I wish you a happy life!
Chin Kuang
Double Room
Stayed in Oct 2024
Solo travelers
9 review
5.0/5
Outstanding
Posted on Dec 21, 2024
Great hotel & very near metro from airport … near famous walking street and a lots restaurant
Response from Property: We didn't have an appointment, but we met in the vast crowd. The five-star review is full of trust. Xiaoru thanks you again for your visit and looks forward to meeting you next time.
Anonymous User
Guestroom (2 beds)
Stayed in Sep 2024
Travel with friends
4 review
5.0/5
Outstanding
Posted on Nov 1, 2024
Perfect location, room was big and clean though there is no window, staffs are friendly. Overall a good stay and experience.
Response from Property: Thank you very much for your affirmation and support. We are honored to know that your experience in our hotel has satisfied you. Your appreciation for the friendliness of our employees is the driving force of our team's unremitting efforts, and we are committed to continuing to provide professional and cordial service. Once again, I sincerely thank you for choosing our hotel and look forward to the opportunity to provide you with more wonderful accommodation experiences in the future.
SAY HIAN
Family Room
Stayed in Nov 2024
Family
6 review
4.0/5
Very Good
Posted on Dec 24, 2024
Excellent Location, Good Value For Family Stay.
Response from Property: I really like your praise for Xiaoru. Xiaoru doesn’t know what to do. Seeing that you are satisfied with your stay from the bottom of your heart, Xiaoru will improve herself and will use all her strength to make your stay more comfortable. Thank you for choosing Xiaoru. Please come home and visit Xiaoru often!
Yun Kheong
Guestroom (2 beds)
Stayed in Oct 2024
Couples
3 review
3.5/5
Posted on Dec 12, 2024
Excellent location but building a bit run down.
Value for money!
Response from Property: Hello! Thank you very much for your stay and your valuable comments! Your comments will help us improve our products and services and continuously improve our shortcomings. We hope that you will continue to be a loyal supervisor and inspector of our services. Your smile is the greatest affirmation of our work. We will continue to work hard and make continuous progress with your support and help!
Guest User
Business Double Room A
Stayed in Nov 2024
Family
3 review
4.2/5
Very Good
Posted on Dec 22, 2024
Had a room advertised as ‘no windows’. In fact should be classified as an inside room where there was a window opening to an air well (a narrow corridor) for ventilation but had no view.
Room was clean and quite spacious. Did not feel suffocating. Will consider this type of room again
Response from Property: Dear guests, thank you for your praise. Every bit of our progress is inseparable from the guests who care about us like you. In the service concept we advocate, providing guests with satisfactory and surprising services has always been our goal. I believe that with your encouragement and support, we will get better and better. I look forward to your visit again and wish you good health and a happy life!
Anhle83
Single Room A
Stayed in Aug 2024
Travel with friends
4 review
4.2/5
Very Good
Posted on Sep 13, 2024
Small bed room, but clean, good location,
Response from Property: 美中不足,心中有期盼,很抱歉給您帶來不便,我們會不斷進步,不斷創新 ,蔣温馨的服務提供給您,一次簡單的喜歡和滿意,一次真誠的肯定,使小如充滿前進的動力,期待與您的再次相遇。
Andrew
Family Room
Stayed in Nov 2024
Family
12 review
4.7/5
Amazing
Posted on Dec 12, 2024
Very close to Wushan Square Metro station, very close to food and shopping and walking distance to West Lake Scenic area
Response from Property: Dear, Xiaoru is very happy to see your comments. It is with the encouragement and support of customers like you that Xiaoru can keep moving forward. I hope we can always be your only choice and look forward to meeting you again.
Thi Thu Ha
Business Double Room A
Stayed in May 2024
Couples
20 review
4.7/5
Amazing
Posted on Jun 2, 2024
The maintenance crew work all nights very noisy and the hotel staff change another room without me asking for it. The new metro is built only 200 m away from the hotel which makes it so convenient for transportation.
Response from Property: Thank you very much for your feedback. We apologize for the noise problem from the renovation upstairs during your stay at the hotel. We understand that this has had a certain impact on your rest, and thank you for your understanding and support.
Regarding the room change, we are very grateful for your trust and cooperation with our hotel staff. They are always committed to creating a comfortable and quiet accommodation environment for guests, so they took the initiative to change your room. We express our sincere gratitude for this and will continue to work hard to improve the quality of service.
At the same time, we are very happy to hear your affirmation of the hotel's transportation. The subway is only 200 meters away from the hotel, which provides great convenience for your travel. We will continue to maintain this advantage and ensure that you can enjoy convenient transportation services during your stay.
Thank you again for your understanding and support. We look forward to seeing you again next time. We will do our best to provide you with better service and experience.
ANGIEYONG
Guestroom (2 beds)
Stayed in Oct 2024
Family
1 review
5.0/5
Outstanding
Posted on Dec 20, 2024
many restaurants and shops nearby, Metro within walking distance. the location very convenient. Zhi Wei Guan restaurant next to hotel.
Response from Property: 相逢便是緣,願在以後的旅途中,我們與您同在!感謝您的肯定,期待您下次入住。
Anonymous User
Family Room
Stayed in Sep 2024
Family
3 review
4.0/5
Very Good
Posted on Nov 13, 2024
We enjoyed 4 nights stayed in the family room at Home Inn Plus while holidaying in Hangzhou.The hotel is clean. The location is central and convenient with a train station within walking distance.. We booked a private car with a driver to tour around Hangzhou for 2 days as recommended by the Hotel.
Will come back to stay in Home Inn Plus again next time .
Response from Property: Thank you for your affirmation and support. We are sincerely glad that you are so satisfied with your experience at Home Inn! We are honored by your choice. Regarding the recommendation of private car service, we sincerely accept your feedback and will continue to look for partners with the best quality and reasonable price to serve hotel guests. I believe that many details can continue to be optimized and improved, and we are full of confidence and expectation in this regard. Thank you for your valuable comments and suggestions. Welcome to Home Inn again. We are willing to provide you with more excellent experience and services.
Doodledaisy
Family Room
Stayed in Sep 2024
Family
6 review
3.7/5
Posted on Nov 27, 2024
Booked the hotel as it is near to tourist spot - just 5 mins walk to Qing He Fang.
However, if you need to book any ride via app, you have to walk about 5-10mins to the certain spots where are allowed to pick up/drop off.
Soundproofing is poor, can hear people talking from the corridor and hotel is opposite to a school - school bell ringing can be very annoying.
The hotel is not well maintained, hygiene of the room is average only, and the bathing area is very narrow with water flowing issue.
Response from Property: 尊敬的賓客: 您好,非常感謝您能在百忙之中給我們提出寶貴的意見,我們在為您服務 的過程中發生的一些遺漏之處,還望您諒解與指正。您的滿意便是我們的驕傲,保 持高品質的服務是我們不懈的追求,期待下次再會並祝您萬事如意、事事順心!
Jia Hui
Business Double Room A
Stayed in Feb 2024
Travel with friends
5 review
5.0/5
Outstanding
Posted on Apr 8, 2024
Room is clean and spacious with sufficient walking space even with 2 opened luggages. Bathroom is spacious as well.
Response from Property: A spring melancholy is waiting for wine to burn. Boats are swaying on the lake, curtains are waving on the building. Thank you for choosing the Hangzhou West Lake Lakeside Wushan Square Hefang Street Branch on this beautiful day. Thank you for your love for the hotel and your love for the staff. We hope that we can add some joy and touch to your holiday.
Looking forward to meeting you again in Hangzhou West Lake in the near future.
Wish: Spring blessings, summer peace, autumn peace, winter happiness
Home Inn Select Hangzhou West Lake Lakeside Wushan Square Hefang Street Branch Management
Anonymous User
Superior Queen Room
Stayed in Jul 2024
Couples
4 review
5.0/5
Outstanding
Posted on Sep 2, 2024
Good 😍
Response from Property: 尊敬的客人您好!首先非常非常感謝您選擇併入住我們酒店,其次再特別的感謝您對我們酒店的好評和推薦,酒店全體員工都非常的開心和感到無比的幸福。我們全體員工也會更加用心的服務入住我們酒店的每一位客户。用心的接待好每一位我們最最親愛的客户哦!我們為我們擁有您這樣的客户而感謝驕傲和幸福。祝最親愛的您生活愉快,工作順心!酒店總經理
Pui Kanokwan
Guestroom (2 beds)
Stayed in Aug 2024
Travel with friends
3 review
5.0/5
Outstanding
Posted on Sep 16, 2024
I have a very impressive with the reception, she is very helpful and gentle. The room is clean and well kept before I arrived. The location is good, close to Qing he fang Street market and very good local restaurants in a steps away. Over all this hotel create a happy time to me snd friends in Hangzhou.
Response from Property: 衷心感謝您的高度評價,我們很高興能為您提供潔凈舒適的環境與周到的服務。地理位置優越,近鄰景區,為您帶來便利更是我們的榮幸。您的滿意是我們的動力,期待您再次光臨,我們將會繼續努力保持優質的服務體驗