Еugen
February 17, 2025
Good morning! I booked a hotel for February 8-9, 2025. We arrived at 11.30 in the evening. We were looking for an administrator for a long time to check in. We were given the only room, according to them, which does not match the one I booked. The room does not have a hair dryer, microwave, electric kettle, refrigerator, towels, soap and shower accessories, trash can. Then they brought a refrigerator and towels with shower accessories, because I insisted. The room was also dirty, a lot of dust, dirty walls, there is a mini kitchen with a dirty hood and a hob, which should not be in a deluxe room. Also, there is no chair, no garden view, dirty terrace. The administration offered to return the money, but we did not look for a hotel at 0.30 at night. In general, the room does not match the one stated on the Trip.com website. When booking this hotel, please check in advance by phone or email about the availability of rooms, because they themselves do not warn.
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