Pullman Lijiang Resort & Spa Reviews
Pullman Lijiang Resort & Spa
Entrance of Shuhe Ancient Town on the north side of Xiangjiang Road, Shuhe Street, Gucheng District, Lijiang, Yunnan, 674100, ChinaView Hotel Details
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Pullman Lijiang Resort & Spa Guest Reviews
4.6/5
Very Good
2913 review
Verified reviewsLocation4.7
Amenities4.5
Service4.6
Cleanliness4.6
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All reviews(2913)
Positive reviews(2796)
Reviews with photos/video(1340)
Friendly front desk staff(400)
Delicious breakfast(214)
Garden view(191)
Well designed(189)
Perfect for kids(128)
Offers pick-up/drop-offs(83)
Tasty restaurant(80)
Negative reviews(117)
Guest User
Deluxe Snow Mountain View
Stayed in Sep 2024
Couples
6 review
Posted on Oct 30, 2024
View from our room is great! Able to see Yulong Mountain.
Staff are great but can see room is getting wear and tear.
Response from Property: Dear Ctrip guest, thank you very much for taking the time to review the hotel! We are honored to receive your recognition and support. The design of the hotel is inspired by the traditional architecture of the local Naxi people. The ground floor design also incorporates modern Chinese decorative elements. Large and small gardens are surrounded by water, and the central lake brings together the essence of the hotel's poetic and picturesque scenery. Little ducks, rabbits and other small animals are raised in the hotel, allowing guests to experience the interaction with nature in the beautiful garden and take away an unforgettable memory. We sincerely hope that we can meet again at Pullman Lijiang Resort.
llengs
Deluxe Snow Mountain View
Stayed in Aug 2024
Solo travelers
13 review
Very Good
Posted on Sep 3, 2024
Nice courtyard style hotel near ancient town. Staff is helpful when asked for help .
Response from Property: Dear guests, thank you very much for your stay and sharing, especially for your recognition of the service of the hotel staff. The design of the hotel is inspired by the traditional architecture of the local Naxi nationality in Lijiang, and the design of the ground floor incorporates modern Chinese decorative elements. The large and small gardens are surrounded by water, and the central lake gathers the essence of the hotel's poetry and painting. The hotel staff is committed to providing you and every guest with around-the-clock service, bringing the most comfortable stay experience! We look forward to seeing you again at Pullman Lijiang Resort&Spa!
Melita Janice
Deluxe Villa Two Bedrooms
Stayed in Jun 2024
Family
3 review
Very Good
Posted on Jul 23, 2024
The hotel is a bit old but that’s ok. The facilities are quite lacking. Lots of services are independent supplier like the hot water ( we had to wait 60 minutes after first shower) the spa is also independent. Not necessarily bad but not used to it.
Response from Property: Dear guests, thank you for your stay at Pullman Lijiang Resort & Spa and your feedback on your stay. We are sorry and sorry to hear that you did not enjoy your stay. As for the facilities and equipment, we are upgrading the hardware and software facilities and equipment of the hotel... Once again, we apologize for the trouble and inconvenience caused to you by any inadequacies in our service and communication. We always uphold the pursuit of guest satisfaction stay experience, we sincerely hope you stay in Lijiang again.
Matthew
Deluxe One King Room
Stayed in Nov 2024
Family
5 review
Posted on Dec 26, 2024
Rooms are dated and old; aircon and USB plug not working. Otherwise the view is fantastic.
Guest User
Deluxe Snow Mountain View
Stayed in Apr 2024
Couples
9 review
Posted on Jun 2, 2024
Facilities need reburbishing. There are obvious use marks on the floor, cabinets and bathtub. The television is small for modern standards. Despite no visible stains, there was dirt coming off the edge of the bathtub when scrubbed with soap. The toilet also clogged during our stay and flooded the toilet room.
Response from Property: Dear guest, thank you very much for taking the time to rate the hotel! First of all, thank you for staying at Pullman Lijiang Resort & Spa and accepting our service! We are sorry and sorry to hear that you did not enjoy your stay. We have trained our staff to provide better and faster service. As for the facilities and equipment, we are upgrading the hardware and software facilities and equipment of the hotel... We always uphold the pursuit of guest satisfaction stay experience, we sincerely hope you stay in Lijiang again.
Jack Chaklim
Deluxe One King Room
Stayed in Oct 2024
Family
3 review
Outstanding
Posted on Dec 6, 2024
Excellent location, easy access walking distance to old town. Villa rooms are very cute, interesting wooden front door locks. I have a villa room with hot tub, living room, office desk, huge spacious unit. Unfortunately there aren’t no outlet to charge my laptop at the desk. I like to see more USB and USB-C outlets for cellphones camera and iPads.
Response from Property: Dear Ctrip guest, thank you very much for taking the time to review the hotel! We are honored to receive your recognition and support. The design of the hotel is inspired by the traditional architecture of the local Naxi people. The ground floor design also incorporates modern Chinese decorative elements. Large and small gardens are surrounded by water, and the central lake brings together the essence of the hotel's poetic and picturesque scenery. Little ducks, rabbits and other small animals are raised in the hotel, allowing guests to experience the interaction with nature in the beautiful garden and take away an unforgettable memory. We sincerely hope that we can meet again at Pullman Lijiang Resort.
TheItaliantraveller
Villa One Bedroom
Stayed in Apr 2024
Couples
34 review
Outstanding
Posted on May 6, 2024
Charming hotel with good location (though a bit far from the ancient city), and stunning mountain view. The Villa we booked was a bit old, but still very good, clean and comfy (equipped with nespresso coffee machine). Breakfast is good and with great variety, as you may expect from this hotel chain, and the all day dining is very good as well. The staff is always there to help, and mostly english speaking.
6/7
Response from Property: Dear guest, thank you very much for taking the time to rate the hotel! First of all, thank you for staying at Pullman Lijiang Resort & Spa and accepting our service! We are very happy to see your affirmation of the hotel, it makes us very encouraged! The hotel is close to Shuhe Ancient Town and has a panoramic view of the continuous Jade Dragon Snow Mountain. It is only 10 minutes away from downtown Lijiang and Dayan Ancient Town, which is known as a "historical and cultural heritage". The design of the hotel is inspired by the traditional buildings of the local Naxi people. The design of the ground floor also incorporates modern Chinese decorative elements. The large and small gardens are surrounded by water, and the central lake is the essence of the hotel's poetry and painting. Ducks, rabbits and other small animals are kept in the hotel, allowing guests to experience the interaction with nature in the beautiful garden and take away an unforgettable memory. Thank you again for sharing and looking forward to seeing you again.
Guest User
Deluxe Room With Two Single Beds
Stayed in Nov 2023
Travel with friends
2 review
Outstanding
Posted on Dec 24, 2023
Strongly recommend staying here. The hotel staff was all particularly helpful, even with gather some trail food for the tiger leaping gorge. Shout out to Sunny 何小慧in the kitchen for that and Angela at the front desk for the fruit. They provided me a fixed review that I’ll copy below but the suggestion wasn’t need since my stay really was great. Good food, nice scenery, comfortable bed and floor heating.
来丽江来旅游在网上看到丽江的铂尔曼感觉环境还不错，一进门礼宾就很很好客帮忙拿行李到前台办理入住，房间很温馨很舒服安静又整洁高端大气上档次是我喜欢的下次来还来这家 强烈的推荐哇 园区等绿化做的非常好！离束河古镇也很近的当然最满意的是房间宽敞干净住起来舒服，很有特色的铂尔曼
对于五星级酒店来说价格也实惠，点赞五分好评！
Response from Property: Dear guest, thank you very much for taking the time to rate the hotel! First of all, thank you for staying at Pullman Lijiang Resort and accepting our service! We are very happy to see your affirmation of the hotel, it makes us very encouraged! The hotel is close to Shuhe Ancient Town and has a panoramic view of the continuous Jade Dragon Snow Mountain. It is only 10 minutes away from downtown Lijiang and Dayan Ancient Town, which is known as a "historical and cultural heritage". The design of the hotel is inspired by the traditional buildings of the local Naxi people. The design of the ground floor also incorporates modern Chinese decorative elements. The large and small gardens are surrounded by water, and the central lake is the essence of the hotel's poetry and painting. Ducks, rabbits and other small animals are kept in the hotel, allowing guests to experience the interaction with nature in the beautiful garden and take away an unforgettable memory. Thank you again for sharing and looking forward to seeing you again.
Guest User
Superior Villa With Two Bedroom
Stayed in Nov 2023
Family
1 review
Great
Posted on Jan 19, 2024
The 2 bedroom villas are very spacious. The villa comes with floor heating, which is good for winter. We also enjoyed the heated pool in winter, good for family bonding.
Hotel has magnificent view of Yulong snow mountain. Location is still walking distance to Shuhe Ancient town, 20min, not near any eateries though.
Response from Property: Dear guest, thank you very much for taking the time to rate the hotel! First of all, thank you for staying at Pullman Lijiang Resort & Spa and accepting our service! We are very happy to see your affirmation of the hotel, it makes us very encouraged! The hotel is close to Shuhe Ancient Town and has a panoramic view of the continuous Jade Dragon Snow Mountain. It is only 10 minutes away from downtown Lijiang and Dayan Ancient Town, which is known as a "historical and cultural heritage". The design of the hotel is inspired by the traditional buildings of the local Naxi people. The design of the ground floor also incorporates modern Chinese decorative elements. The large and small gardens are surrounded by water, and the central lake is the essence of the hotel's poetry and painting. Ducks, rabbits and other small animals are kept in the hotel, allowing guests to experience the interaction with nature in the beautiful garden and take away an unforgettable memory. Thank you again for sharing and looking forward to seeing you again.
Inez Lim
Villa One Bedroom
Stayed in May 2024
Family
4 review
Outstanding
Posted on Jun 11, 2024
Wonderful Wonderful stay. Gorgeous room, nice buggy rides n great fun activities for kids. They were especially thoughtful to make some herbal tea for the really dry weather there. Will be back
Response from Property: Dear guest, hello, thank you very much for taking the time to rate the hotel! First of all, thank you for staying at Pullman Lijiang Resort & SPA and accepting our service! We are very happy to see your affirmation of the hotel, it makes us very encouraged! The hotel is close to Shuhe Ancient Town and has a panoramic view of the continuous Jade Dragon Snow Mountain. It is only 10 minutes away from downtown Lijiang and Dayan Ancient Town, which is known as a "historical and cultural heritage". The design of the hotel is inspired by the traditional buildings of the local Naxi people. The design of the ground floor also incorporates modern Chinese decorative elements. The large and small gardens are surrounded by water, and the central lake is the essence of the hotel's poetry and painting. Ducks, rabbits and other small animals are kept in the hotel, allowing guests to experience the interaction with nature in the beautiful garden and take away an unforgettable memory. Thank you again for sharing and looking forward to seeing you again.
Stan T.
Villa One Bedroom
Stayed in Sep 2023
Couples
16 review
Outstanding
Posted on Nov 27, 2023
It's a little dated inside but still a beautiful accommodation. It's like a small house that has its own little but well manicured courtyard. The bedroom has large glass panels from floor to ceiling that open onto the courtyard. The hotel is more like a town with a large pond in the center with beautiful flowers, bamboo, lots of song birds and trees. Highly recommend, especially if you love classical Chinese architecture.
6/10
Response from Property: Dear guest, thank you very much for taking the time to rate the hotel! First of all, thank you for staying at Pullman Lijiang Resort and accepting our service! We are very happy to see your affirmation of the hotel, it makes us very encouraged! The hotel is close to Shuhe Ancient Town and has a panoramic view of the continuous Jade Dragon Snow Mountain. It is only 10 minutes away from downtown Lijiang and Dayan Ancient Town, which is known as a "historical and cultural heritage". The design of the hotel is inspired by the traditional buildings of the local Naxi people. The design of the ground floor also incorporates modern Chinese decorative elements. The large and small gardens are surrounded by water, and the central lake is the essence of the hotel's poetry and painting. Ducks, rabbits and other small animals are kept in the hotel, allowing guests to experience the interaction with nature in the beautiful garden and take away an unforgettable memory. Thank you again for sharing and looking forward to seeing you again.
Low Min Hue
Villa One Bedroom
Stayed in May 2024
Couples
1 review
Very Good
Posted on Aug 5, 2024
The villa i book is huge for the price. Will recommend for couples.
Response from Property: Dear guest, thank you very much for taking the time to rate the hotel! First of all, thank you for staying at Pullman Lijiang Resort & Spa and accepting our service! We are very happy to see your affirmation of the hotel, it makes us very encouraged! The hotel is close to Shuhe Ancient Town and has a panoramic view of the continuous Jade Dragon Snow Mountain. It is only 10 minutes away from downtown Lijiang and Dayan Ancient Town, which is known as a "historical and cultural heritage". The design of the hotel is inspired by the traditional buildings of the local Naxi people. The design of the ground floor also incorporates modern Chinese decorative elements. The large and small gardens are surrounded by water, and the central lake is the essence of the hotel's poetry and painting. Ducks, rabbits and other small animals are kept in the hotel, allowing guests to experience the interaction with nature in the beautiful garden and take away an unforgettable memory. Thank you again for sharing and looking forward to seeing you again.
Kaila_
Villa One Bedroom
Stayed in Jul 2023
Family
11 review
Amazing
Posted on Aug 11, 2023
Really beautiful hotel in a nice location. 12 minute walk to Shuhe town and a short didi ride away from Lijiang Ancient town. The staff is really helpful and lovely. They will take a golf cart to bring you to your villa if you would like.
We stayed in a villa which is really lovely and private. Has its own courtyard and the decorations are nice.
The fitness room could be updated.
Response from Property: Dear guest, thank you very much for taking the time to rate the hotel! First of all, thank you for staying at Pullman Lijiang Resort and accepting our service! We are very happy to see your affirmation of the hotel, it makes us very encouraged! The hotel is close to Shuhe Ancient Town and has a panoramic view of the continuous Jade Dragon Snow Mountain. It is only 10 minutes away from downtown Lijiang and Dayan Ancient Town, which is known as a "historical and cultural heritage". The design of the hotel is inspired by the traditional buildings of the local Naxi people. The design of the ground floor also incorporates modern Chinese decorative elements. The large and small gardens are surrounded by water, and the central lake is the essence of the hotel's poetry and painting. Ducks, rabbits and other small animals are kept in the hotel, allowing guests to experience the interaction with nature in the beautiful garden and take away an unforgettable memory. Thank you again for sharing and looking forward to seeing you again.
po san mario
Superior Villa With Two Bedroom
Stayed in Feb 2023
Family
4 review
Amazing
Posted on Apr 7, 2023
Good location. Not too busy and close to one of the old towns.
Response from Property: Dear guest, thanks for choosing Pullman Lijiang Resort & SPA. We wish see you again in beautiful Lijiang. Have a nice day!
Guest User
Deluxe Snow Mountain View
Stayed in Apr 2024
Couples
4 review
Posted on Jun 2, 2024
Good view and breakfast
Response from Property: Dear guest, thank you very much for taking the time to rate the hotel! First of all, thank you for staying at Pullman Lijiang Resort & Spa and accepting our service! We are very happy to see your affirmation of the hotel, it makes us very encouraged! The hotel is close to Shuhe Ancient Town and has a panoramic view of the continuous Jade Dragon Snow Mountain. It is only 10 minutes away from downtown Lijiang and Dayan Ancient Town, which is known as a "historical and cultural heritage". The design of the hotel is inspired by the traditional buildings of the local Naxi people. The design of the ground floor also incorporates modern Chinese decorative elements. The large and small gardens are surrounded by water, and the central lake is the essence of the hotel's poetry and painting. Ducks, rabbits and other small animals are kept in the hotel, allowing guests to experience the interaction with nature in the beautiful garden and take away an unforgettable memory. Thank you again for sharing and looking forward to seeing you again.