Ibis Hotels in Rio de Janeiro

A rede Ibis é sempre uma ótima escolha de custo/benefício. Quartos, roupa de cama e toalhas sempre limpas, que não foi diferente dessa última estadia, tudo impecável. Único ponto de melhoria são as instalações do hotel, como carpete dos corredores e a área da recepção, que estão com bastante marcas de uso. No geral a estadia foi muito boa!

Made a last minute booking and Angelyna at the front desk was a legend to make things work out for us. She went above and beyond to make it happen which we really appreciated. Our stay was amazing and I highly recommend it, she even managed to get us a great view which wasn’t expected as the holidays are right around the corner.

This is one of the best IBIS hotels I have stayed in. It’s in a great position - just 100m from the Copacabana seafront and less from the nearest metro station. Beds are super comfy and showers fab. If you are a light sleeper, ask for a room on the side of the hotel. The view is nothing but its super quiet as it’s away from the road. There is a safe in each room. Staff are smiley and helpful. Breakfast is super yummy with lots of fresh fruit, yoghurt and the usual items. If you like English tea, however, bring your own tea bags as “tea” as we know it doesn’t seem to exist in Brazil. On the corner of the block, there is a 24hr cafe that serves great coffee. The area seems safe at night. The hotel also offers bike hire.

Since we got to the hotel we got one disappointment after the other. 30mins to do the check-in, the staff was not organized at all and very lazy. We had a reservation for 2 rooms, one was on 2nd floor and the other one on the 6th, where in between we had 3 parking lots and couldn't go to each other rooms. No help there and of course no information about it. The rooms were very VERY dirty, the bathroom and most important the toilet hasn't been cleaned since at least the previous tenants. The floor was full of dust and dirt and there were trash under our bed. We stayed for 2 nights instead of the 4 we have booked and when we explained why we leave they were ”shocked” but not enough obviously for them to do something about it. But this is not even the worst thing. After we left, we realized we forgot our wallet inside the security box of the one room. Number 277. I called the hotel on Wednesday night 22/02 to tell them about the wallet and the guy who picked up told me: ”oh yes we found a wallet”. When I asked why they haven't called us I got no answer, so I said keep it there we will pass by to pick it up and informed him that the wallet has money inside. His name is Rodrigo. Today 24/02 we passed by and no one knew anything about a wallet, so after 30 mins of waiting for them to find the guy how we spoke to on the phone, they brought the wallet EMPTY! The supervisor, Pamela, said that they found the wallet on the bed, inside a bag, inside the room but knew nothing more about it. So the wallet, walked out of the security box, got inside a bag, layed on the bed waiting for us to pick it up, but the 400 real that were inside, flew out on their own. As I informed the supervisor we expect our money to be brought back to us, cause if not we will proceed to all the necessary actions.

The towels are real sandpaper and if you want to go out to eat at night, just use the app to order or to get around. The VLT line towards the airport stops in front of the hotel. To get from the airport to the VLT you have to get off at Cordeiro da Graça station and walk two blocks to the hotel. I don't think it's advisable to take this route at night. During the day there is movement.

I’ve only started using Ibis recently and I will be staying them for a month this time and a month in August / September in Brazil . I had a minor medical issue this time around and Chiara at reception was just superb - world class employee ( and I have stayed in the worlds best hotels - I know my way around hotels ) . She’s exactly what you expect and much much more . Fantastic employee . Empathetic, confident efficient and professional . This is a great hotel in a lovely part of Barra da Tijuica . Great facilities , superb staff . Home from home. This will always be my base in Rio from now on .

That is the hotel my family and I stay in when we go to Rio. Very convenient and clean. Breakfast is awesome. Great staff, headed by Ana Thomazini, attentive and caring. We would like to name other staff members: Eduarda Lobo, João Pedro, Isabela Romero, Vinicius, Lucas Belo, Andressa Costa, Julia Guimarães and Ione Andrade (she kept my room very tidy and clean). I am thankful to the team that made my stay so comfy. Breakfast is delicious (I paid extra to get it daily), and sometimes I had dinner there, on Tuesdays, when they prepare soups, also delicious.

So i know this review is a little late as we stayed there in March of 2019. Nevertheless this is an amazing little hotel, perfect walking distance to all shops, beach and restaurants. Especially considering the price. We were really shock at the value for money. Rooms are a little small but we didn't need anything more as we were hardly in the room. Breakfast was good but honestly we found a little cafe down the road on the way to the beach that served the most amazing local breakfast treats.

There was a confusion at the time of check-in I had booked two rooms and there was only one in my name. The hotel could check the sanitary vessel caps because in the two apartments were loose , they are of very poor quality, the air conditioning when I called started to drop down the water without stop but immediately I complained and a boy from the maintenance and saw a problem