Holiday Inn Express Swindon West

Holiday Inn Express Swindon West Reviews

Holiday Inn Express Swindon West

Frankland Rd, Swindon, SN5 8UD, United KingdomView Hotel Details
Holiday Inn Express Swindon West
Holiday Inn Express Swindon WestHoliday Inn Express Swindon WestHoliday Inn Express Swindon West
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Holiday Inn Express Swindon West Guest Reviews

4.4/5
Very Good
53 review
Verified reviews
Location4.4
Amenities4.1
Service4.4
Cleanliness4.5
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All reviews(53)
Positive reviews(52)
Reviews with photos/video(17)
Awesome stay(10)
Clean and tidy(9)
Delicious breakfast(7)
Great service(7)
Negative reviews(1)
Guest User
Standard Double Room with Sofabed
Stayed in Aug 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Sep 21, 2024
All Good
Response from Property: Wow, 5-stars! Thanks so much. We are chuffed to see our hotel ticked all your boxes! We hope to see you again and All the best, Jamie - Hotel Operations Manager.
Soyoung
Standard Double Room
Stayed in Aug 2024
Couples
1 review
5.0/5
Outstanding
Posted on Sep 28, 2024
We stayed there to break our journey. All staff members were very helpful and friendly. Breakfast was also good👍 Our room was very clean too. Such good value for money! Will definitely stay there again.
Response from Property: Wow, 5-stars! Thanks so much, Soyoung. We are chuffed to see our hotel ticked all your boxes! We hope to see you again and All the best, Jamie - Hotel Operations Manager.
ET2008
Standard Double Room with Sofabed
Stayed in Jan 2024
Family
40 review
3.5/5
Posted on Feb 12, 2024
It is nearby the M4. The English breakfast is good. There is an outlet just 10 minutes drive.
Response from Property: ET2008, thanks for the amazing review.All the best, Jamie - Hotel Operations Manager
Guest User
Accessible Double Room
Stayed in Jun 2024
Couples
1 review
1.7/5
Posted on Aug 19, 2024
Not only did this hotel charge over 300 for one night, they then had the ordasity to give me a parking fine. If there was a requirement to report my registration number to them, then they should have asked for it at the reception.
Response from Property: Hi, thanks for your feedback. Please drop us a message so we can get this sorted. All the best, Jamie - Hotel Operations Manager.
Guest User
Standard Double Room
Stayed in Nov 2023
Couples
13 review
4.5/5
Great
Posted on Dec 18, 2023
The hotel is conveniently located just off the M4 in Swindon. We used it as a stop off while driving dueing the night. The hotel itself was very festively decorated with lots of Christmas decorations, which was great, ot felt very warm and welcoming. The 24 hour reception desk was one of the reasons we chose the hotel as we were arriving at midnight and the staff memver who checked us in was very professional and welcoming. The car park only had a few spaces left which worried us but we did get a space. The staff were very friendly and helpful. However, there was no heating in our room. There is no central heating so they have put in A/C/heater units on the walls. Our seemed to be broken as it blew out cold air for 30 minutes before we decided to turn it off. We had been travelling for 26 hours at that point and it was gone midnight so I didn't want to go back to the reception desk and risk having to change rooms when we were already so tired. So we layered up and went to bed with jumpers & socks. I asked for a portable heater the next morning at breakfast and they put one in within 5 minutes so that getting ready in the morning wasn't so cold. I was very impressed with the responsiveness of the team. There is no heating in the bathroom either. It was a shame because everything else about the hotel was fine. The breakfast was good too. Perfect for a 1 night stop-over. However, I wouldn't recommend it for winter.
Response from Property: Thanks for your fab review.All the best, Jamie - Hotel Operations Manager
Bells on the road
Standard Double Room
Stayed in Sep 2023
Business travelers
31 review
4.0/5
Very Good
Posted on Oct 14, 2023
Close to M4, do easy to get to. Room a little dated and tired. Wifi good and room had air conditioning. Breakfast like a cattle mart, needs to have a simple solution that people walk in one way and out another. Bed uncomfortable and as the room was on M4 side noisy if window open. Room near lift, so was a little noisy from people in hall way.
Guest User
Standard Double Room
Stayed in Apr 2024
Couples
1 review
4.7/5
Amazing
Posted on May 26, 2024
It was a nice accommodation experience for us. Cosy accommodation and great price.
Response from Property: Thanks for your kind words.Best wishes, Jamie - Hotel Operations Manager
wwCARww
Accessible Double Room
Stayed in Nov 2023
Business travelers
1 review
5.0/5
Outstanding
Posted on Jan 30, 2024
Super nice I enjoyed it a lot!!!!!!!!!!!!!!!!!!!!!!!!!!!
Response from Property: Yay! Thank you for the review and feedback!We're so pleased that you enjoyed your stay.All the very best,Jamie - Hotel Operations Manager
Gabrielli
Standard Double Room
Stayed in Aug 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Oct 19, 2024
I had an amazing experience , the staff was amazing
Response from Property: Thanks for the perfect rating, Gabrielli. We appreciate the lovely feedback and we hope to see you again. All the best, Jamie - Hotel Operations Manager.
Guest User
Standard Double Room with Sofabed
Stayed in Aug 2023
Business travelers
9 review
3.5/5
Posted on Sep 24, 2023
Decent and comfortable, staff keep rooms clean and tidy everyday. Just lacking amenities like toiletries and drinking water
Farida
Standard Double Room with Sofabed
Stayed in Oct 2023
Family
1 review
4.2/5
Very Good
Posted on Nov 12, 2023
Great for the price! Lovely complimentary breakfast, a nice range of options with something for everyone.
Response from Property: Hi, thanks for taking the time to leave a review. We're glad to see you had an enjoyable stay. We're pleased to hear you were impressed by the options at the buffet breakfast. We hope to welcome you back and All the best, - Hotel Operations Manager.
1219725208
Standard Double Room with Sofabed
Stayed in Mar 2023
Family
28 review
5.0/5
Outstanding
Posted on Apr 30, 2023
Hotel room is clean Small but good enough facilities Reception staff is nice and helpful Recommend
Guest User
Standard Twin Room
Stayed in Sep 2024
Business travelers
63 review
4.2/5
Very Good
Posted on Nov 4, 2024
hope to visit it again
Response from Property: Hi, thanks for taking the time to leave a review. We look forward to welcoming you back and All the best, Jamie - Hotel Operations Manager.
Daniel Baker
Accessible Double Room
Stayed in Dec 2023
Solo travelers
7 review
4.0/5
Very Good
Posted on Mar 29, 2024
As always a good and warm environment, thank you again....
Response from Property: Thanks for the kind review, Daniel.We look forward to welcoming you back.All the best, Jamie - Hotel Operations Manager
World Traveler 2024
Standard Double Room
Stayed in Sep 2023
Couples
10 review
5.0/5
Outstanding
Posted on Oct 13, 2023
Great location and friendly staff members. Will come back next time
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