Guest User
January 15, 2025
Our recent stay at Blue Serene resort. It was unfortunately a deeply disappointing experience. Upon arrival, we received neither a proper introduction to the resort facilities nor a welcoming drink. Hot water availability proved to be a constant issue throughout our stay. We had to repeatedly contact reception to have the hot water circulation pump and heaters activated. The breakfast buffet offered limited options, and we even found hair strands in the dosa. Tea and coffee were served cold from thermal flasks. Our booking through MakeMyTrip included a 30-minute complimentary water sport. However, reception informed us that this only applied to pedal boats, and that these needed to be pre-booked upon arrival – information we were not given initially. All available slots were already booked. The swimming pool was poorly maintained, with visible insects in the water. The children's pool was constructed with sharp-edged tiles, resulting in a cut on my child's foot. While the rooms were spacious and well-appointed, the overall experience at Blue serene was extremely underwhelming and the worst of any resort I have stayed at during my travels.