Ibis Hotel Reviews

Great location, close to all amenaties, city wall and metro station, would recommend to friends

设施：ok 卫生：ok 环境：ok 服务：OK

The hotel said that the renovation was from 2pm to 8pm, but in fact it was done from morning to night. I called the front desk and they said they had a renovation permit and that it had nothing to do with the hotel. It was good enough for us to stay on the sixth floor because the eighth floor was being renovated. The seventh floor was even noisier. I went to the front desk to apply for a renewal. Without informing me, they issued me a hotel membership card, a silver card for 49 yuan, saying that it was cheaper to book a room. It was only 2 yuan cheaper when compared with Ctrip. I said I would not apply for it, but who knew it would be so troublesome. To refund the card, they first asked me to go upstairs to get my ID card, and then told me that I couldn’t refund it at that time. I had to take a photo and send an email. I asked several times before they said it would take 1 week to refund it. I confirmed several times whether I could book a room on the APP now. Would it affect the refund? She told me that it would not affect it. Today, I asked about the renovation and they told me that the silver card could not be refunded because I used the discount... I have never seen such a bad hotel service. I stayed for two or three days and had to go 4-5 times. I couldn’t rest in the room. My child broke his leg and went to the Red Cross Hospital next door for treatment. He was in a bad mood due to the injury. This hotel is too bad. It’s not the hardware that’s bad, but the people and service.

The location of Ibis is very good, just a few minutes walk to Yongdingmen, with convenient transportation. The room is clean, the service staff is enthusiastic, and the price-performance ratio is high. Recommended!

The hotel is located in a quiet place in a busy city, very close to the Ming City Wall, and the subway station is also very convenient. Opposite is Zhongmao Plaza, Wangfujing Department Store, Xi'an SKP, and it is very convenient for eating. The front desk lady is also very enthusiastic! The lemon mint water in the hotel lobby is perfect for summer. I will drink several cups when I go in and out. It is especially refreshing. I will continue to stay here next time!

1. Someone knocked on the door in the middle of the night. The room card does not have a floor partition. If the guest or the delivery man went to the wrong place, he would be disturbed by knocking on the door in the middle of the night. 2. The bathroom smelled bad, and it smelled like feces. It was very smelly. 3. The room was very small. I booked a superior king-size bed room. After putting the suitcase between the end of the bed and the TV cabinet, I could not walk. I had to step over it. . I booked a superior king-size bed room for three nights on Qunar and Ctrip. It was the smallest and worst room I have ever stayed in. How small is it? There is a suitcase between the bed and the TV cabinet. Don't even think about walking over there. . On the second night, after my child and I fell asleep, someone knocked on the door. I was so scared that I forgot to call the police at that time. I didn't want to disturb the child's sleep, so I sent a WeChat message to the front desk. The front desk replied that it was a guest for a while and a delivery man for a while. Because I was alone with the child, I was very scared and forgot to call the police. I just sent a WeChat message to the front desk to ask them to come up and see. After the shock, I was disgusted by the stench of the bathroom. That was the stench of feces in the room. I was worried that it would affect the children's sleep, so I didn't change the room at that time. The hotel did not solve any problems, and I regretted not calling 12315 to complain at that time. The next day I asked to change rooms. The room was a little bigger than the previous two nights. At least I didn't have to step over the suitcase. 4. The carpets in the elevator and corridors smelled very moldy. When I first arrived at the hotel, the carpets in the elevator and the corridor outside the room smelled very moldy, and the children covered their noses. I put my luggage down and went downstairs to tell the front desk. The front desk said perfunctorily that it was the smell of disinfectant. When I activated the room card the next day, the front desk asked me to give a five-point praise on Ctrip. I said that the carpet smelled very moldy. At this time, I was very responsible and said that it would be cleaned in the next two days. In short, it was the worst hotel I stayed in, no one. I will attach a screenshot of the WeChat record between me and the front desk. I can't attach proof of the stench, but I was really disgusted. I have hardly reviewed the hotel I stayed in, and even if the front desk asked me to review it, I would give it a full five points. I can't even give this one point, it's too bad.

The location is very good and it is very convenient to go to various attractions. The hotel is clean and tidy, and there is a gym, washing machine, complete facilities, and the waitress is also warm and thoughtful. Very good hotel.

The stay was quite satisfactory, the service attitude was very good, the location was also good, close to Yongningmen and Nanshaomen subway stations, not far from the city wall, the room was cleaned once a day. I will stay here again when I come back.

The room I booked for my child's high school entrance exam was very close to No. 6 Middle School. It was cleaned up quickly that morning, so the child's lunch break was not delayed. The staff had a very good service attitude, and the front desk even prepared special gifts for the high school entrance exam!

The front desk staff was very friendly and I stayed another night. The room was very clean. There was free food at the bar, and a robot delivered takeaway to the door. It was very nice.

The location is very good. Metro Line 2 goes directly from Xi'an North Station to Yongning Gate and walks a little bit. It is within walking distance to the city wall. The hotel is very new and clean. It is cleaned and organized every day. The wooden toiletries smell good. I ate a piece of mung bean cake for afternoon tea just in the afternoon. It was really fragrant and I couldn't get enough. The first thing I do when I return to the hotel every day is to go to the lobby for a glass of ice juice, which is very refreshing. The front desk girl and the cleaning lady are very friendly and helpful. They have everything they should have, and they also help to delay check-out until 2 pm. Before leaving, I went to the biang biang noodle restaurant next door on the negative first floor and had mutton soup steamed bun + jelly. The taste is very good. Parents love it very much. It is also a plus point. After all, there are a lot of people in other places and it is very commercial.

It is very close to Wangfujing Department Store and Xi'an SKP. There are many restaurants nearby. It is lively but not noisy. The service is good and the breakfast is pretty good. 😃 A gift was given when checking out.

I stayed in Xi'an for three days. The room was very clean and comfortable. The space was well arranged. The room was cleaned every day and all the necessary supplies were provided! There is a washing machine and dryer on the second floor of the hotel for free use! The transportation is very convenient. It takes only a few minutes to walk from the subway and bus station. There are several large shopping malls nearby, such as Wangfujing, SKP, etc.! You can walk to Changning Gate of the city wall in 10 minutes!

The location is quite convenient, it is convenient to the subway station and bus station, and the service is very thoughtful. The lady at the front desk is very considerate, and the breakfast is quite rich. There is also a laundry room, which is very convenient! I will come here again next time I come to Xi'an 👍👍👍👍