To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.7
Service4.8
Cleanliness4.8
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All reviews(1712)
Positive reviews(1701)
Reviews with photos/video(159)
Friendly front desk staff(145)
Delicious breakfast(119)
Convenient parking(87)
Near shopping area(56)
Perfect for business trips(55)
Convenient for shopping(55)
Luxurious(14)
Nice bathtub(13)
Negative reviews(11)
Lestari
Elegant Queen Room
Stayed in Dec 2023
Business travelers
1 review
5.0/5
Outstanding
Posted on Jan 11, 2024
The room was amazing and love the toilet! The check-in was very smooth like 2 min done. Love it!
6/8
Response from Property: Dear guest,tank you so much for choosing Baili hotel!We hope all the guests have a wonderful time when they stay in Baili hotel…Look forward to see you next time
Guest User
Comfortable Twin Room
Stayed in Nov 2022
Family
2 review
5.0/5
Outstanding
Posted on Jan 2, 2023
It was very nice and clean. The staff at the front was very nice and willing to help us even though she couldn't speak English well. Breakfast was very good. The chef lady offered us extra stuff to try. We are not satisfied with a massage at fourth floor at the hotel. It was the only negative thing at this hotel.
Response from Property: Dear guests: thanks a lot for your comments, we feel so happy to see your praise .Thank you for your recognition of our service, As for you mentioned that you are not satisfied with the foot massage on the fourth floor, we immediately understand the matter, we will be more careful in the future when we do the service, pay more attention to the guest feelings look forward to see you next time ! wish you all the best !
Wushixian
Elegant Queen Room
Stayed in Feb 2023
Family
7 review
4.5/5
Great
Posted on Mar 15, 2023
Hotel environment and facilities are both good. Happy to live there
Response from Property: Dear guest, thanks for your recognition of our hotel. we hope our sincere service bring you a pleasant experience., lookforward to see your next time , good luck !
Thomas Tam Sir
Business Double Room
Stayed in Mar 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Apr 15, 2024
Very good
Response from Property: 尊敬的客人:非常感謝您對我們的認可, 您的每一絲需求都是我們真誠為之努力的方向。我們一定會更加努力, 打造星級水準, 期待您的下一次出行, 我們能為您創造更加完美服務!
Boenmaosifangxuanling
Elegant Queen Room
Stayed in Jul 2024
Family
13 review
5.0/5
Outstanding
Posted on Aug 9, 2024
The room is very good. The children like it very much. The main reason is that the room is relatively large and the price is relatively good. The best thing is that the hotel parking lot is equipped with charging piles, which is so convenient. . . . . . . . . . . The room has a bathtub🛁
Original TextTranslated by Google
Response from Property: Hello, dear guests! Thank you for your love and recognition of Baili Hotel and your choice of Baili Hotel. Baili Hotel has been working hard to create a warm and comfortable experience for travelers. We hope that we can add joy and feeling to your holiday. The hotel looks forward to your stay again.
Owen-Yang
Elegant Queen Room
Stayed in Apr 2022
Business travelers
209 review
4.0/5
Very Good
Posted on May 13, 2022
The hotel is in the business center, the overall feeling is very good! Breakfast is OK. Front desk service is warm!
Original TextTranslated by Google
Response from Property: Dear Mr. Baili, I am very glad to receive your stay experience, but it is a pity that we did not get the 5 points in your mind! If you have any questions during your stay, please feel free to contact us! We look forward to your next stay
Anonymous User
Elegant Queen Room
Stayed in Sep 2022
Business travelers
8 review
4.7/5
Amazing
Posted on Dec 18, 2022
Except that the design of the bathroom will easily cause water to overflow, the room is still very satisfactory, with a large space, new decoration, no peculiar smell, and free parking lot
Original TextTranslated by Google
Response from Property: Dear customer, I am very glad that you stayed at Baili Hotel and left your comments and comments! Regarding the water overflow in the design of the bathroom you mentioned, we have received it and notified the colleagues of the housekeeping department and the engineering department to check it. After the inspection, we are purchasing new adhesive strips. We hope to meet with you again in the future see you!
Guest User
Elegant Queen Room
Stayed in Sep 2022
Travel with friends
4 review
4.2/5
Very Good
Posted on Oct 5, 2022
The room is large and the price is super high. It's just that there is a smell of smoke in the room, and the shower door can't be closed tightly. The bathroom provides a lot of disposable products such as face towels, scrub cloths, toilet mats, which is very good.
Original TextTranslated by Google
Response from Property: Dear customer, thank you for staying in our Baili Hotel and leaving valuable comments and suggestions. The problem of the smell of smoke in the room you reported is indeed our negligence. After seeing your comment, we will immediately let the relevant departments I went to other rooms for special inspections, and re-trained the room attendants today. We will definitely pay more attention to these details in the future. I apologize to you again, and I hope you will come to our hotel again and continue to supervise us! We will definitely do better. I wish you a happy National Day!
Guest User
Comfy Deluxe Family Suite - 2-Room (1 Living Room)
Response from Property: 尊貴的賓客;您好!非常感謝您在眾多酒店當中選擇入住佰利酒店,並與我們分享您的入住體驗,看到您對酒店服務的認可,我們感到很開心,但是很遺憾沒能得到您的滿分好評,也説明我們確實還有需要提升和改進的地方,您提到的關於早餐的問題,我們也會反饋給相關部門,為客人提供便捷周到滿意的住宿體驗是我們一直秉承的服務理念,我們也非常希望我們的努力能得到大家的認可。相信我們的努力同樣會為您下次入住帶來更加愉悦的體驗。再次感謝您的下榻,祝您生活愉快!
Anonymous User
Comfy Deluxe Family Suite - 2-Room (1 Living Room)
Response from Property: 親愛的客人,感謝您選擇入住佰利酒店,也非常感謝您如此詳細的點評,看到您對我們酒店環境和設施的喜愛,我們感到很欣慰,同時也非常的抱歉,房間的細緻衞生處理的不到位影響到了您的心情,這確實是我們工作的疏忽,我們一定會引起重視,反饋給相關部門改進和提升衞生標準,非常感謝您提出的意見,期待您下次回來的時候能看到我們的進步,我們會努力做到更好,給您一個愜意,舒適的氛圍,祝您工作順利,生活愉快!
Response from Property: 尊貴的賓客:您好!首先非常感謝您選擇咱們佰利酒店並給予五星的好評,您的肯定讓我們備受鼓勵,我們會更加努力把我們的酒店及服務越做越好的,為您營造更温馨的環境,我們會更加珍惜每一次服務的機會,為每一位賓客提供滿意與驚喜的服務,真誠期待與您再見!祝您工作順利,生活愉快
Response from Property: 尊敬的貴賓,非常感謝您長期以來對佰利酒店的支持,我們感到很欣慰,看到您對酒店的評價整體上是相當不錯的呢,環境和服務都得到了您的認可,對於您提到的淋浴間的牆壁有點臟,我們深感抱歉,這確實是我們需要改進的地方,接下來我們會對每間房展開細節查看,並及時進行清潔和維護,爭取讓每位住客的體驗更加完美,歡迎您常回家,祝您生活愉快,萬事順遂!