Family-friendly Hotels in Zhangjiajie

Unbelievable fantastic experience! This hotel is just opposite the cable car station sitting beside a food street with supermarket behind and several 24/7 convenient stores around. But location is the least point to mention. Traveling with seniors and kids is always challenging. Due to the miscommunications, we initially booked wrongly and luckily the reception team helped us to communicate with Trip.com and settled it down without any hiccups. Besides that, the reception lady - Alice (WeChat name is Soda Water) added me in WeChat as our butler, and she did respond to my requests promptly and arranged things nicely. Really appreciate it! Lastly, this hotel also provides some snacks at night which is a surprise to us. 🥰

We had a wonderful stay at the Pullman. George from the concierge was very helpful in booking our tickets. The location is fantastic, close to East Gate, with major attractions just a few kilometers away. Although we hired a Didi, it's also possible to walk to these attractions. The western food section in the restaurant could use some improvement; the pizza tasted more like cheese on bread than an actual pizza. However, the breakfast buffet was quite nice. We definitely recommend this place for families, as the pool is great for both kids and adults after a long day of walking.

We recently enjoyed a fantastic one-week stay at the Harmona Spa and Resort in Zhangjiajie, and we couldn't be more pleased with our experience. From the moment we arrived, the personalized service made us feel right at home. The staff went above and beyond to assist us with logistics, arranging everything from tickets to transportation, ensuring a smooth and enjoyable stay. The 24/7 attention was impeccable, and the beautiful location and facilities added to the charm of the resort, we got a feeling of Avatar 2.0 One highlight was the great variety offered at breakfast, which we thoroughly enjoyed each morning. Both of the resort’s restaurants served excellent food, adding to our overall dining pleasure. A special mention goes to the staff members who made our stay exceptional: Johnny and Shan received us warmly on the night we arrived, Cherry and Monica, who not only provided excellent service but also entertained us with their beautiful singing and fun personalities; Pink, who was incredibly helpful, proactive in planning our activities, and quick to resolve any issues T hank you to Mao Mengfan, who hosted us with an amazing barbecue at Flower Valley, Luna from the Chinese restaurant, who provided amazing service; Nikki and Fenfen from the front desk, who were always welcoming and efficient; and Josie from the bar, who made our karaoke night unforgettable with creative cocktails. Lastly, big thank you to Mr. Li who took great care of our luggage, ensuring it reached the airport when we couldn't return from Tianmen Mountain in time. We loved every moment of our stay at Harmona Spa and Resort and highly recommend it to anyone visiting Zhangjiajie. Victoria & Alexander

The hotel is in an excellent location, very close to Tinamen Mountain cable car (10 minute walk), and close to many restaurants. We got a room upgrade to a very big, comfortable and clean room. The breakfast is excellent, delicious traditional chinese cuisine. The hotel haas a travel agency (where we booked tickets to the national park saving us the lines), money exchange service and several grocery stores. Overall everything was good except for a very unpleasant interaction with the staff. We had an early train in the morning and we asked at the front desk to help us book a taxi in advance. The entire staff, none of them speaks english obviously, 5 people started to make fun of us in chinese for several minutes, eventually telling us to to catch a taxi on the road at 5 in the morning. What is so funny about asking the hotel staff to call a taxi? It was very humiliating, this hotel clearly does not care for its foreign guests. I've stayed in several hotels in China, never have I experienced anything similar. Additionaly, since we checked out before breakfast the hotel refused to provide us with any appropriate compensation, offering us a bottle of water and a piece of bread. Cannot recommend this hotel.

Would recommend this place. This place is great value for money. Good location if you want somewhere calm and tranquil; having travelled around China to the big cities, I needed this more secluded stay. I could not fault the service. I arrived early and they offered me breakfast which was so lovely of them. The food is more home style cooking, simple but decent. The staff were incredibly helpful. I had a fever on my first night and they took good care of me. Kevin especially was very hospitable. Thank you!

One of the best hotel stays we have ever had in China. Amazing hospitality and the most delicious breakfast everyday. My girlfriend is a picky eater and she devoured their wonton soup. I would stay here again in a heartbeat. The bed was very comfy and the view outside of the room was phenomenal. I came to Wulingyuan for all of the amazing hiking and scenery but every morning we wanted to relax in our room because of how cozy it felt. Staff was amazing, and even drove us to get food late in the evening instead of allowing us to call a taxi. He went over the best forest park routes for us and reccomended a great, affordable massage therapist. Ask for therapists #82 & #50. And one of the highlights of our stay that I believe emphasizes the caring nature of the family running the hotel is that the night we arrived, they rescued 2 baby kittens and created a place to shelter them. As animal lovers, we really appreciated that. Cant wait to return!

The hotel is next to the start of the cableway for the Tianmen mountain. Staff is great, the rooms are good (only negative note is the carpet, that is a bit dirty due to many years and also there is some paper on the walls that is not super clean but ok, nothing major). Air conditioning works great, breakfast is good and the service also (room is made every day!). We strongly suggest this place and we will for sure come back

Our family of 4 stayed 4 nights in the American style home. Our family and myself loved it. All was as in the advertisement pictures. Very clean and atmosphere is warm and cozy.. Views are great though when we stayed was a bit foggy but still good view. Water pressure of shower is good. Food is good, though all Chinese food and no western style foodmbreakfast, but still yummy good experience since being in China). The location is in the mountain (therefore the good air and nice views), so a car or driver like we had, is highly recommended (not just taxi).. We would definitely stay here again when back to zhangjiajie.

We had a very nice stay, we stayed 3 people in one room. The room we stayed in was very big and had its own unique style. It was very clean. The hotel is very close to the South Gate of the park. It's a little hidden away from the road, but they were very quick to come and pick us up and drove us to the park entrance every day free of charge. Breakfast eggs come from free range chicken on the ground and they were excellent. Over all the food was very good. It's a small hotel run by a family and they are all very nice and helpful with planning your stay. Location is beautiful. We really enjoyed our stay.

Great place. Absolutely fantastic. We didn’t have a room with a perfect view but we had an amazing room nonetheless and was surrounded by the beautiful mountains. And the clerks were amazing. Truly helpful and friendly with everything. If you’re travelling talk to the taxi drivers (provided you can speak Chinese) they can help you organise a lot better than any travel agent as they know the city. And this was amazing advice the clerks also confirmed.