Top 5-Star Hotels in Zhangjiajie

We had a wonderful stay at the Pullman. George from the concierge was very helpful in booking our tickets. The location is fantastic, close to East Gate, with major attractions just a few kilometers away. Although we hired a Didi, it's also possible to walk to these attractions. The western food section in the restaurant could use some improvement; the pizza tasted more like cheese on bread than an actual pizza. However, the breakfast buffet was quite nice. We definitely recommend this place for families, as the pool is great for both kids and adults after a long day of walking.

We recently enjoyed a fantastic one-week stay at the Harmona Spa and Resort in Zhangjiajie, and we couldn't be more pleased with our experience. From the moment we arrived, the personalized service made us feel right at home. The staff went above and beyond to assist us with logistics, arranging everything from tickets to transportation, ensuring a smooth and enjoyable stay. The 24/7 attention was impeccable, and the beautiful location and facilities added to the charm of the resort, we got a feeling of Avatar 2.0 One highlight was the great variety offered at breakfast, which we thoroughly enjoyed each morning. Both of the resort’s restaurants served excellent food, adding to our overall dining pleasure. A special mention goes to the staff members who made our stay exceptional: Johnny and Shan received us warmly on the night we arrived, Cherry and Monica, who not only provided excellent service but also entertained us with their beautiful singing and fun personalities; Pink, who was incredibly helpful, proactive in planning our activities, and quick to resolve any issues T hank you to Mao Mengfan, who hosted us with an amazing barbecue at Flower Valley, Luna from the Chinese restaurant, who provided amazing service; Nikki and Fenfen from the front desk, who were always welcoming and efficient; and Josie from the bar, who made our karaoke night unforgettable with creative cocktails. Lastly, big thank you to Mr. Li who took great care of our luggage, ensuring it reached the airport when we couldn't return from Tianmen Mountain in time. We loved every moment of our stay at Harmona Spa and Resort and highly recommend it to anyone visiting Zhangjiajie. Victoria & Alexander

The hotel is conveniently situated walking distance from the cable car, close to the railway station and the airport. The room was comfortable and clean. The breakfast was nourishing and essential to the good start of our long mountain trips. We especially enjoyed the café near the front desk. While staying there, I recommend you to visit the 72 wonders house in Zhangjiajie - a folk type food and crafts place. We went on a Sunday, there was like a closing party and we had the best of times. 

Our family of 4 stayed 4 nights in the American style home. Our family and myself loved it. All was as in the advertisement pictures. Very clean and atmosphere is warm and cozy.. Views are great though when we stayed was a bit foggy but still good view. Water pressure of shower is good. Food is good, though all Chinese food and no western style foodmbreakfast, but still yummy good experience since being in China). The location is in the mountain (therefore the good air and nice views), so a car or driver like we had, is highly recommended (not just taxi).. We would definitely stay here again when back to zhangjiajie.

Great place. Absolutely fantastic. We didn’t have a room with a perfect view but we had an amazing room nonetheless and was surrounded by the beautiful mountains. And the clerks were amazing. Truly helpful and friendly with everything. If you’re travelling talk to the taxi drivers (provided you can speak Chinese) they can help you organise a lot better than any travel agent as they know the city. And this was amazing advice the clerks also confirmed.

This hotel was OK as far as amenities but I gave it 2 stars because many things in the room were broken.  Only the handheld shower head turned on, not the overhead rain shower. The shower leaked water into the toilet area, the light on the vanity mirror was broken. Most annoyingly, the air conditioner only turned down to about 24.5° and would not go lower. We were so hot at night trying to sleep. Other than those things the room was quite comfortable, especially the bed. Staff were also very friendly. The breakfast was OK.  If you are looking for the western options at the buffet, they had fried eggs, bacon, sausage/hot dogs, fresh fruit, cheap coffee, and sliced bread. The Chinese breakfast options were plentiful.

The room is clean and tidy, the lobby area is spacious and bright, the underground garage is clean and spacious, the hotel is only about 15 minutes' drive from the high-speed rail station, about 10 minutes' drive from Tianmen Mountain Scenic Area, and about 15 minutes' drive from the airport. The surrounding facilities are also complete. It is the first choice for business trips and self-driving travel. I will recommend it to my friends next time.

We recently enjoyed a delightful four-day stay at your hotel. The entire staff, from reception to housekeeping, was exceptionally well-trained, kind, and professional. Our room was spacious, impeccably maintained, and spotlessly clean. The highlight was the balcony, which offered a breathtaking view of the picturesque mountains. The breakfasts were delicious, with a great variety of choices, and the coffee was equally enjoyable. The hotel’s convenient location near the East entrance to the park and the main street with various restaurants and shops added to our overall positive experience.

The environment is pleasant, the facilities are complete and the details are in place, which can meet all travel and living needs. Although the hotel is a little far from the city, it is not noisy, the scenery is very good, and there is a small balcony to enjoy the mountain view.🏞The hotel is very large and the room is very comfortable🌄🌠 The service is superb and thoughtful everywhere. Thank you❤️Manager Gao for bringing us such a good experience~ He can also help us book tickets for major scenic spots and introduce delicious restaurants around🍴, which is really considerate~^ - ^

The front desk staff was very friendly and helped upgrade the room. Mr. Xu from the concierge department was very thoughtful and took the initiative to drive us to the gate of the scenic spot. It was very commendable and I will definitely stay here again next time.