[en] This study is motivated by the observation that recent investigations of dimpled surfaces employed for enhancing heat transfer rarely go beyond general parameters like pressure losses and heat transfer performance. Here, we explore a real world dimpled cross-flow heat exchanger. In particular, we are interested in the global parameters, but also in the local flow situation around a single dimplelike protrusion. Detailed PIV-experiments and simulations of the local flow around single protrusions and groups of them reveal the flow structures essential for heat transfer. These local results are brought in conjunction with the general performance of the heat exchanger. Based on local results, simulations of the complete heat exchanger are carried out which are found to be in reasonable agreement with the global parameters found experimentally.