Assist Digital

Yesterday, our CEO Francesca Gabrielli had the opportunity to share our experience with #AI adoption at the AI Festival in Milan. A big thanks to Emanuele Torlonia, Managing Director of IAG, for inviting us. In a nutshell, she highlighted three key challenges businesses face to stay competitive in an increasingly digital world. 🚀 Keeping Up with AI Evolution  Tech advances fast—new models and frameworks emerge constantly, requiring companies to adapt quickly. 💡 Identifying High-Impact Use Cases From customer operations to sales, software development, and data intelligence, AI must deliver measurable efficiency and quality improvements. 🎓 Bridging the Skills & Adoption Gap AI reskilling, upskilling, and change management are crucial to ensure adoption and minimize resistance. At Assist Digital, we tackle these challenges with: ✅ Multidisciplinary teams: Experience Designers, AI/Data Experts, Business Analysts, Tech Advisors, Industry Specialists. ✅ Speed & flexibility in AI integration with attention to privacy, security, ethics and overall user experience. ✅ A dedicated AI & Data Lab to stay ahead of innovation. ✅ Tech accelerators with industry-specific solutions. ✅ Co-creation with clients, adapting to their ecosystem. ✅ AI reskilling & Change Management programs. #DigitalTransformation #DigitalAdoption

🇮🇹 Siamo felici di condividere l'intervento di Ivan Colombo,  Head of Retail Market, incentrato sulla #trasformazione del Customer Service grazie ai #dati e all'#AI, presentato durante l'ultimo evento organizzato dal nostro partner Osservatori Digital Innovation, intitolato "AI, engagement & personalization: le nuove sfide del Customer Management". Un sentito ringraziamento a tutti i Clienti che hanno partecipato attivamente alla sessione, per il loro prezioso contributo. Grazie anche a Francesca Graziano Sara Zagaria degli Osservatori di Digital Innovation e a Dario Petriccione Head of AI-Driven Customer Management e a tutti i colleghi del team AI per il grande lavoro che stanno svolgendo. 🚀 ----- 🇬🇧 We are pleased to share Ivan Colombo's presentation, Head of Retail Market, which focused on transforming Customer Service through #data and #AI. It was delivered at the latest event organized by our partner, Osservatori Digital Innovation, entitled "AI, engagement & personalization: the new challenges of Customer Management." A heartfelt thank you also to all the clients who actively participated in the session for their contribution. Thank you to Francesca Graziano, Sara Zagaria from Osservatori Digital Innovation, Dario Petriccione Head of AI-Driven Customer Management, and all the colleagues on the AI team for the great work they are doing. 👇 https://lnkd.in/dVvNq-g2 #digitaltrasformation #data #AI

𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁: 𝘁𝗵𝗲 𝗲𝗻𝗴𝗶𝗻𝗲 𝗼𝗳 𝗱𝗶𝗴𝗶𝘁𝗮𝗹 𝘁𝗿𝗮𝗻𝘀𝗳𝗼𝗿𝗺𝗮𝘁𝗶𝗼𝗻 We are excited to continue our partnership with Osservatori Digital Innovation, contributing to the 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗘𝘅𝗰𝗲𝗹𝗹𝗲𝗻𝗰𝗲 working group. Our Ivan Colombo, Head of Retail & eCommerce, participated as a speaker at the year's first event last Friday, "Customer Management and AI: The New Frontier of Customer Experience", sharing how we leverage #AI as a powerful tool to drive value and enhance customer support processes - areas often overlooked yet vital for boosting efficiency and achieving better results. We focus on three key areas: 🤖 Quality Monitoring 🤖Onboarding & Training 🤖 Sales Effectiveness By analyzing multichannel interactions through our #GenAI solutions, we help our clients gain significant insights that drive improved business decision-making, enhanced customer satisfaction, and cost savings. Unlock new opportunities with AI and make #customermanagement not just a function, but the heart of #digitaltransformation. Contact us to know more. #OCX25 #CustomerSupport #AI #CustomerManagement #CXInnovation

Experten-Talk: Warum Echtzeit-Sprach-KI so komplex ist 🎙️ Voice AI entwickelt sich rasant – aber wirklich flüssige, menschenähnliche Gespräche zu ermöglichen, bleibt eine der größten Herausforderungen. Warum? Sprach-KI muss mehrere Prozesse gleichzeitig und in Echtzeit bewältigen. Die technischen Hürden sind enorm – aber die Fortschritte ebenso! 🚀 In meinem neuesten Beitrag analysiere ich die größten Herausforderungen bei der Entwicklung von Voice AI Agents. 👉 Jetzt lesen & mitdiskutieren. #CustomerIntimacyAtScale #VoiceAIAgents #Realtime #AI #Dev

Experten Talk: Data Intelligence 💯 Daten sind das neue Gold – aber nur, wenn man sie richtig nutzt. Viele Unternehmen haben riesige Mengen an Kundendaten, doch ohne eine smarte Strategie bleiben wertvolle Insights ungenutzt. Wie gelingt es, Daten sinnvoll zu verknüpfen, Prozesse zu optimieren und bessere Entscheidungen zu treffen? In meinem Beitrag geht's um Data Intelligence – also darum, wie Unternehmen mit der richtigen Datenstrategie nicht nur effizienter arbeiten, sondern auch echte Wettbewerbsvorteile schaffen. 👇 Ach und, by the way- um Daten in Verbindung mit KI geht's auch bei unserem AI Impact Lab am 27. März 😉 >>> https://lnkd.in/eNQBu3Fa #CustomerIntimacyAtScale #DataIntelligence #BusinessIntelligence #Datenstrategie #DataDriven #DataQuality #AI

🗣️ Expertentalk – Marketing Automation 🗣️ Die Qual der (Kanal-)Wahl 😱 Kürzlich wurde ich gefragt, wie wir in unseren Marketing-Automation-Projekten die richtigen Kanäle für erfolgreiche Kampagnen auswählen. Die Antwort? Gar nicht so einfach! Mein Kollege Michele Invernizzi bringt es auf den Punkt: Es gibt kein Schwarz oder Weiß – es hängt von vielen Faktoren ab. Unsere bewährte Herangehensweise für erfolgreiche Kampagnen könnt ihr euch hier anschauen 👇 Oder lasst uns direkt darüber sprechen! Ich tausche mich gern persönlich mit euch aus. 📅 Buch dir hier einen Termin: >>> https://lnkd.in/dGgHuKjV Wie entscheidet ihr euch für den passenden Kanal? Ich bin gespannt auf eure Ansätze! 🚀 #CustomerIntimacyAtScale #MarTech #MarketingAutomation #Channel #Campaign #KPI #Monitoring #AI

💡Luxury is all about exclusivity: the more #personalized the #experience, the stronger the connection with the customer. #AI and #technology can transform #luxury to deliver even more exclusive experiences by creating new hyper-personalized interactions. Discover the latest insights from #CES2025 in Las Vegas (US) to explore how AI-powered tools enable brands to anticipate needs, offer real-time and data based tailored recommendations, and strengthen loyalty. We help leading luxury brands harness #digitaltransformation to build deeper connections with their customers and improve their business. #LuxuryExperience #DigitalTransformation #AI

🏹⛷️Kicking off 2025 with team spirit and Salesforce expertise! Our team in Mannheim (DE) gathered for the annual kick-off event in Nesselwang: three dynamic days of learning, skiing & biathlon, and future strategic planning. As Salesforce-certified experts, we placed great focus on Agentforce – the groundbreaking AI virtual agent that streamlines processes and delivers personalized service, enhancing workforce capabilities while boosting efficiency. Here's to a year of growth, innovation, and #DigitalTransformation. 🚀comselect GmbH   #Salesforce #AgentForce #CustomerSuccess

Today is a special day for all lovers and digital enthusiasts! ❤️🎥 Happy 20th, YouTube! You changed our lives, transforming how we learn, share, and connect through the screen. https://lnkd.in/dufM_FBB #YouTube20 #DigitalRevolution #Connection

💙 Running for a cause, for the third year in a row! 🏃🏼 Once again, our teams are hitting the streets of Milan for the solidarity relay at the 𝗠𝗶𝗹𝗮𝗻 𝗠𝗮𝗿𝗮𝘁𝗵𝗼𝗻, supporting 𝗧𝗢𝗚 𝗙𝗼𝘂𝗻𝗱𝗮𝘁𝗶𝗼𝗻. With energy and enthusiasm, we’re proud to contribute to a meaningful cause. This year, our goal is to support TOG’s free specialized care programs, ensuring children with neurological conditions receive the treatments they need. Every donation makes a difference, help us reach our goal. https://lnkd.in/dTC7xzH2 Come cheer us on and be part of the journey!