Assist Digital

As an 𝗔𝗜/𝗱𝗶𝗴𝗶𝘁𝗮𝗹 𝘁𝗿𝗮𝗻𝘀𝗳𝗼𝗿𝗺𝗮𝘁𝗶𝗼𝗻 𝗰𝗼𝗺𝗽𝗮𝗻𝘆 and a partner of I-Store, the interdepartmental Research Center at the Università del Salento specializing in emerging #IoTtechnologies - we had the pleasure of participating in the event "𝙏𝙝𝙚 𝙐𝙨𝙚 𝙤𝙛 𝘼𝙄 𝙞𝙣 𝙋𝙧𝙤𝙟𝙚𝙘𝙩 𝘿𝙚𝙫𝙚𝙡𝙤𝙥𝙢𝙚𝙣𝙩, 𝙏𝙧𝙖𝙞𝙣𝙞𝙣𝙜, 𝙖𝙣𝙙 𝘾𝙤𝙧𝙥𝙤𝙧𝙖𝙩𝙚 𝙉𝙚𝙩𝙬𝙤𝙧𝙠𝙞𝙣𝙜." It focused on fostering connections between the research community, companies, and public administrations, while also aiming to develop project proposals that deliver #innovativesolutions in a competitive environment. Our presence in #Lecce is further strengthened by this partnership, deepening our connection with the region, its researchers, and local businesses, reflecting our tangible commitment to creating value and contributing to the innovative development of the territory. Thanks to the I-STORE coordinator Prof. Luigi Patrono and our Guido D'Albore, Riccardo De Nigris. #AItransformation #DigitalTransformation #digitalcareer

🇮🇹Quali sono i principali fattori che stanno guidando l'innovazione nel mercato delle #assicurazioni? Quali sono i bisogni in continua evoluzione dei clienti? Giorgio Oscar Battista, Operations Responsible di Unipol Move, e la nostra CEO, Francesca Gabrielli, affrontano questi temi in dialogo con Maria Rosa Alaggio, Direttrice Responsabile di Insurance Connect TV. Guarda il primo video della nostra serie tratta dall'intervista pubblicata integralmente sulla piattaforma Insurance Connect TV. In questo episodio, Francesca Gabrielli illustra in che modo l’implementazione di tecnologie, come l’#AI e la #GenAI, non solo ottimizzi l'efficienza e migliori l'esperienza dei clienti, ma apra anche nuove prospettive per la creazione di ecosistemi di servizi capaci di trasformare le offerte nel settore assicurativo. 🇬🇧What are the key factors driving innovation in the #insurance market, and what are the ever-evolving needs of customers? Giorgio Oscar Battista, Operations Responsible at Unipol Move, and our CEO, Francesca Gabrielli, explored these topics in a conversation with Maria Rosa Alaggio, Editor-in-Chief of Insurance Connect TV. Watch the first video in our series, taken from their full interview published on the Insurance Connect platform. In this episode, Francesca Gabrielli explains how implementing technologies like #AI and #GenAI not only enhances efficiency and customer experience but also paves the way for creating service ecosystems capable of transforming insurance offerings. Watch the video [Italian language] #AITransformation #DigitalTransformation #insuranceindustry

🤖"𝙄𝙣 𝟐𝟎𝟐𝟒, 𝙩𝙬𝙤-𝙩𝙝𝙞𝙧𝙙𝙨 𝙤𝙛 𝙡𝙖𝙧𝙜𝙚 𝙄𝙩𝙖𝙡𝙞𝙖𝙣 𝙚𝙣𝙩𝙚𝙧𝙥𝙧𝙞𝙨𝙚𝙨 𝙞𝙣𝙘𝙧𝙚𝙖𝙨𝙚𝙙 𝙩𝙝𝙚𝙞𝙧 𝙗𝙪𝙙𝙜𝙚𝙩𝙨 𝙛𝙤𝙧 𝙞𝙣𝙩𝙚𝙜𝙧𝙖𝙩𝙞𝙣𝙜 𝘼𝙄 𝙞𝙣𝙩𝙤 𝙩𝙝𝙚𝙞𝙧 𝙊𝙢𝙣𝙞𝙘𝙝𝙖𝙣𝙣𝙚𝙡 𝘾𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙀𝙭𝙥𝙚𝙧𝙞𝙚𝙣𝙘𝙚 𝙨𝙩𝙧𝙖𝙩𝙚𝙜𝙞𝙚𝙨” (Osservatori Digital Innovation 2024) Today, as committed partners of the Osservatorio Omnichannel Customer Experience, we had the pleasure of attending the insightful final conference, "𝗔𝗜-𝗽𝗼𝘄𝗲𝗿𝗲𝗱 𝗢𝗺𝗻𝗶𝗰𝗵𝗮𝗻𝗻𝗲𝗹: 𝘁𝗵𝗲 𝗻𝗲𝘄 𝗳𝗿𝗼𝗻𝘁𝗶𝗲𝗿𝘀 𝗼𝗳 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲” at Politecnico di Milano. We actively contributed research and case studies to explore the transformative potential of artificial intelligence. The conference showcased key findings, highlighting trends, methods and the current state of #AI to redefine core processes in #marketing, #sales, and #CXM: 👉 In Italy, 39% of Customer Experience professionals focus on managing omnichannel processes, a significantly higher percentage compared to the European average of 11%. 👉 69% of companies that have invested in AI have used it within 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗺𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 𝗽𝗿𝗼𝗰𝗲𝘀𝘀𝗲𝘀, and about half of these have initiated projects or experiments involving GenAI. With a prevalence of 49%, 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗖𝗮𝗿𝗲 emerges as the most significant area of application. 👉 The rapid development of #GenAI has heightened awareness of the importance of a solid #data strategy, driving increased investments in #MarTech technologies. Notably, the adoption of 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗗𝗮𝘁𝗮 𝗣𝗹𝗮𝘁𝗳𝗼𝗿𝗺𝘀 (35%) has grown to enhance the Single Customer View. A special thank you to our client, Nexi Group, and Antonio Morawetz, Head of Group Operations Transformation, for his inspiring insights on achieving full-scale industrialization of AI. We’re proud to contribute to this transformation, helping define the strategic impact of AI on business processes and pioneering the evolution of Customer Experience. Sara Zagaria Irene Galantini Francesca Graziano Giulia Tua Andrea Meroni #AItransformation #DigitalTransformation #MarTech #CustomerExperience

We are proud to be the Italian partner of UXalliance and to have participated in the 21st edition of the 𝗨𝗫 𝗠𝗮𝘀𝘁𝗲𝗿𝗰𝗹𝗮𝘀𝘀, hosted this year in Dubai.    🌐The international event, organized by UXalliance and Digital of Things, focused on exploring UX in the context of evolving customer needs. We had the opportunity to present a talk on "𝘽𝙤𝙤𝙨𝙩𝙞𝙣𝙜 𝘾𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙑𝙖𝙡𝙪𝙚: 𝙂𝙡𝙤𝙗𝙖𝙡 𝘾𝙤𝙣𝙨𝙞𝙨𝙩𝙚𝙣𝙘𝙮 𝙈𝙚𝙚𝙩𝙨 𝙇𝙤𝙘𝙖𝙡 𝙍𝙚𝙡𝙚𝙫𝙖𝙣𝙘𝙚" where we discussed how #customerjourneymapping harmonizes experiences, ensures local relevance, and drives value, #loyalty, and #conversionrates. Additionally, we moderated a panel discussion with UX experts from around the world on the topic of 𝗠𝗮𝘀𝘁𝗲𝗿𝗶𝗻𝗴 𝗨𝗫 𝗥𝗲𝘀𝗲𝗮𝗿𝗰𝗵. 🎯Through our network of partners, we provide comprehensive #globalresearch services across the world, delivering the 𝗹𝗼𝗰𝗮𝗹 𝗶𝗻𝘀𝗶𝗴𝗵𝘁𝘀 you need to thrive in a competitive global market. We highly value gathering insights and feedback from end-users through methods such as 𝘂𝘀𝗲𝗿 𝗶𝗻𝘁𝗲𝗿𝘃𝗶𝗲𝘄𝘀, 𝘀𝘁𝗼𝗿𝗲 𝘃𝗶𝘀𝗶𝘁𝘀, 𝘂𝘀𝗮𝗯𝗶𝗹𝗶𝘁𝘆 𝘁𝗲𝘀𝘁𝗶𝗻𝗴, and 𝗯𝗲𝗵𝗮𝘃𝗶𝗼𝗿𝗮𝗹 𝗮𝗻𝗮𝗹𝘆𝘁𝗶𝗰𝘀.   This event further strengthens our partnership with UXalliance, for which we exclusively offer 𝗰𝗼𝘂𝗿𝘀𝗲 𝗰𝗲𝗿𝘁𝗶𝗳𝗶𝗰𝗮𝘁𝗶𝗼𝗻𝘀 in Italy, and highlights our active contribution to shaping the global landscape of user research. Thanks to UXalliance and our Annemieke Van Ruiten, Anna Lazzati, Paola Seghezzi, Alexandra Tamasan, Louise Kenlock Let’s shape together the future of UX 🙌 #UXMasterclass #UserResearch #UXalliance #AItransformation https://lnkd.in/dyP7HuRv

As active members of Confindustria Albania, we were proud to host Small and Medium Enterprise Day (PMI Day) at our Tirana location.   The event provided a valuable opportunity to engage with the local community and offered a glimpse into its future. We were pleased to meet students, who had the chance to explore our services in the technology sector and learn about the many professional growth opportunities the industry offers. It also reaffirmed our commitment to connecting directly with the regions where we operate, working alongside local communities to create shared and sustainable value. A big thank you to the Albanian team to make it happen.

What are the professional roles that drive a #digitaltransformation company? In our latest episode of People’s Stories, we introduce you to the role of a #BusinessConsultant, an essential figure in guiding our clients through complex transformation processes. Meet Giovanni, a Senior Business Consultant, who shares insights into his journey and daily work, bridging the gap between business needs and innovative solutions. 📹 Watch the video to learn more about this role: https://lnkd.in/dHexyVkz 👉 Apply here:  https://lnkd.in/dqgc-ymz 🙌 #digitaljobs #recruiting #digitalroles 

On November 28th, we invite you to the final conference of the #OsservatorioOmnichannelCustomerExperience of Politecnico di Milano, titled “𝗔𝗜-𝗽𝗼𝘄𝗲𝗿𝗲𝗱 𝗢𝗺𝗻𝗶𝗰𝗵𝗮𝗻𝗻𝗲𝗹: 𝘁𝗵𝗲 𝗻𝗲𝘄 𝗳𝗿𝗼𝗻𝘁𝗶𝗲𝗿𝘀 𝗼𝗳 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲." This insightful event will explore the latest advancements in AI-powered Omnichannel Customer management. As proud partners of the Observatory, we’ve contributed research and case studies to help outline the state of the art in the transformative AI's potential to redefine essential functions in #Marketing, #Sales, and #CustomerCare. The conference will showcase a comprehensive mapping of #AI applications in #CustomerManagement processes, assessing their adoption across Italian companies. Key topics include emerging trends, organizational impacts, required skills and roles, and the #MarTech tools which support this evolution. A special thanks to our client Nexi Group with Antonio Morawetz, Head of Group Operations Transformation, for his contribution in illustrating the journey from experimentation to full-scale industrialization of #AI. Don’t miss this valuable opportunity to learn best practices and stay at the forefront of AI-powered customer experience innovation. 𝗜𝗡𝗙𝗢𝗦 & 𝗥𝗘𝗚𝗜𝗦𝗧𝗥𝗔𝗧𝗜𝗢𝗡: 🇮🇹 The event will be held in Italian: 🗓 Date: November 28, 2024   🕤 Time: 9:30 am - 1:00 pm   📍 Hybrid Format: Online or in-person at Aula de Carli, Via Giovanni Durando, 10, 20158 Milano, Italy   👉Click here to register: https://lnkd.in/d-7ssWXf #AItools #omnichannel #digitaltransformation 

We recently participated in 𝗪𝗔𝗧! 𝗪𝗵𝗮𝘁 𝗮 𝗧𝗿𝗮𝗻𝘀𝗶𝘁𝗶𝗼𝗻 - 𝗔 𝗝𝗼𝘂𝗿𝗻𝗲𝘆 𝗔𝗰𝗿𝗼𝘀𝘀 𝗧𝗲𝗿𝗿𝗶𝘁𝗼𝗿𝗶𝗲𝘀, 𝗦𝗰𝗵𝗼𝗼𝗹, 𝗮𝗻𝗱 𝗪𝗼𝗿𝗸, a project by Randstad and The European House-Ambrosetti. This two-day workshop in Naples brought together young people, companies, and institutions to explore new and effective practices for #schooltowork transitions. Key objectives included fostering collaboration among stakeholders, encouraging #intergenerationalexchange, aligning the value propositions of companies with the needs of 𝗹𝗼𝗰𝗮𝗹 𝗰𝗼𝗺𝗺𝘂𝗻𝗶𝘁𝗶𝗲𝘀, and generating benefits for all involved. The initiative offered concrete responses to the #sustainabledevelopment goals of the 2030 Agenda. By engaging in this initiative, we strengthened our commitment to fostering 𝘀𝗵𝗮𝗿𝗲𝗱 𝗽𝗿𝗼𝘀𝗽𝗲𝗿𝗶𝘁𝘆 for all stakeholders in the long term, developing practical ideas and initiatives that support the integration of young, 𝗳𝘂𝘁𝘂𝗿𝗲 𝘁𝗮𝗹𝗲𝗻𝘁𝘀 into the workforce. The event was a valuable opportunity for networking, exploration, and planning, guiding our efforts to generate #positiveimpact, in terms of an increasingly sustainable and inclusive economic growth in the territories where we operate. #corporateculture #communityimpact #socialresponsability #Agenda2030

🏆 We are proud to have received the 𝗤𝘂𝗮𝗹𝗶𝘁𝘆 𝗔𝘄𝗮𝗿𝗱 𝗶𝗻 𝗘𝗺𝗽𝗹𝗼𝘆𝗲𝗲 𝗢𝗿𝗶𝗲𝗻𝘁𝗮𝘁𝗶𝗼𝗻 from the German Customer Service & Call Center Verband Deutschland e. V. (CCV). This award celebrates exceptional performance, innovative ideas, and initiatives that enable contact center agents and their supervisors to deliver outstanding service experiences. It reinforces our commitment to placing employees at the core of our strategy, creating a workplace where #wellbeing, #inclusion, #diversity, #incentives, #worklifebalance, and #growth are integral to our success. We are dedicated to fostering a positive environment and supporting professional development, empowering each team member to achieve new heights - together. Thank you to the CCV for this recognition, and a special thanks to our amazing German team. 👏 Berit Heusing Fokko Baars Verena Ehbrecht Ala Eddine Afi Gianluca Fulciniti Marta Radan #customerservice #excellence #sustainability #peopleempowerement

As a proud UiPath partner, the leading AI-powered Business Automation platform, we are thrilled to participate in the "𝗨𝗶𝗣𝗮𝘁𝗵 𝗔𝗜 𝗣𝗼𝘄𝗲𝗿𝗲𝗱 𝗔𝘂𝘁𝗼𝗺𝗮𝘁𝗶𝗼𝗻 𝗦𝘂𝗺𝗺𝗶𝘁 𝗜𝘁𝗮𝗹𝘆" in Milan, today. The summit provided valuable insights into the powerful synergy between #AI and #automation, which seamlessly integrates into workflows, analytics, and decision-making, embedding 𝗜𝗻𝘁𝗲𝗹𝗹𝗶𝗴𝗲𝗻𝘁 𝗔𝘂𝘁𝗼𝗺𝗮𝘁𝗶𝗼𝗻 across all areas of business operations. With the UiPath Business Automation Platform, companies can connect systems, software, and applications effortlessly, ensuring smooth operations, tangible benefits for every customer, and transforming AI’s potential into real outcomes across industries. A big thank you to Alessandro Musumeci, Marketing Director at Fiat & Abarth Italia who shared the stage with our Alessandro Pellizzari, Head of Automotive, Mobility and Transportation Markets, to present our commercial back-office automation project for online sales of the new electric FIAT Topolino, showcasing the impactful results achieved by Stellantis across Europe through #IntelligentAutomation. Thanks to everyone who joined us, and to our partner UiPath for hosting such an inspiring summit. Massimiliano Morlacchi #backofficeautomation #AI #automation #DigitalTransformation