Tiledesk

AI Agents can do much more than just answer FAQs. From streamlining operations to supercharging sales, they can be fit to your unique business needs. Swipe through to discover more details 👉 Many companies are just scratching the surface when it comes to leveraging AI Agents. Let's explore their full potential and how they can be customized for your business ✴️ How AI Agents boost efficiency for your business - Here's a summary: ✅ Customer engagement: Maximize support capacity, boost sales, and provide personalized experiences for your customers. ✅ Operational efficiency: Automate tasks, accelerate onboarding, and empower your team with easy access to data. ✅ Business Intelligence: Gain insights to close deals faster, summarize reports to shorten the decision-making process, and leverage data-driven analytics. Whether you're in retail, finance, healthcare, education, or any other industry, AI agents can be the catalyst for transformation you need to boost productivity and enhance customer satisfaction ✴️ In the slides below, you can find more details with an example for each use case 👉 Want to learn more? Check out the full article in the comments below 👇 #AI #AIagents #customerexperience #automation #customerengagement #operationalefficiency #businessintelligence #automatetask

Customer experience is everything. Today, we’re sharing key ingredients for creating a great customer experience, inspired by 𝐏𝐖𝐂’𝐬 𝐫𝐞𝐬𝐞𝐚𝐫𝐜𝐡 👇 Many companies focus heavily on eye-catching designs or cutting-edge technology to wow their customers. But these aren’t the most critical elements in the experience equation. Nearly 80% of consumers prioritize the following factors for a great experience—and here’s how 𝐀𝐈 𝐚𝐠𝐞𝐧𝐭𝐬 can help make them a reality: ✅ Efficiency: AI agents provide instant, accurate responses, eliminating wait times. ✅ Convenience: Whether your customers connect on your website, app, or social media, AI agents are ready to assist anytime, anywhere. ✅ Knowledgeable help: AI agents extend your brand guidelines to countless scenarios, offering consistent, informed support. ✅ Friendliness: AI agents never tire, working around the clock—even during holidays. ✅ Human interaction: When AI agents can’t resolve an inquiry, they seamlessly hand off to human representatives or connect users to them upon request. A big thank you to PWC for this valuable research! If keeping up with the latest trends and delivering a seamless experience for your customers is your goal, we’re here to support you. Contact us for a tailored demo. #Customerexperience #AIagent #Automation #Customersupport #PWC #Tiledesk

To all international companies looking for a 𝐦𝐮𝐥𝐭𝐢𝐥𝐢𝐧𝐠𝐮𝐚𝐥 𝐀𝐈 𝐀𝐠𝐞𝐧𝐭 that resolves customer queries in their preferred language: 👇 Introducing Tiledesk’s Multilingual AI Agent template, another powerful addition to our community! 🌍 Here’s how it works: ✅ Language detection: Utilizes the {{user_language}} attribute to identify the user’s browser language. ✅ Accurate responses: Generates answers in the user’s language by leveraging your company’s data. ✅ Easy setup: Clone the template and upload your knowledge base (e.g., your website URL) to get started! 😎 If you haven’t explored our community pages yet, now’s the time! Discover free, customizable templates designed to meet every business need. Link to the template in the comments below 👇 #MultilingualAI #customersupport #Tiledesk #AIAgent #template #customerexperience

It's always a long journey, full of ups and downs, to build a product, but it's a fun one. 🤠 Today, we’re thrilled to celebrate reaching 2,000 followers—a milestone we could only achieve with your constant support. 🧡 Thank you for supporting us at Tiledesk, an Italian startup, and for recommending us to those in customer service and conversation automation. With Generative AI and automation, we are committed to redefining what’s possible in customer support 💪 #AI #automation #customersupport #GenerativeAI #innovation #Tiledesk #CX

Many companies are considering AI to enhance efficiency, but choosing the first use case can be challenging. The way we use AI for businesses determines whether AI is beneficial or just a fancy addition 👇 To ensure successful AI projects, companies should balance several important factors: 𝐌𝐚𝐱𝐢𝐦𝐢𝐳𝐢𝐧𝐠 𝐑𝐎𝐈: Consider projects that provide a significant return on investment. 𝐋𝐞𝐯𝐞𝐫𝐚𝐠𝐢𝐧𝐠 𝐟𝐚𝐦𝐢𝐥𝐢𝐚𝐫𝐢𝐭𝐲: Assess projects that align with the team's existing knowledge and expertise. 𝐄𝐧𝐬𝐮𝐫𝐢𝐧𝐠 𝐭𝐞𝐜𝐡𝐧𝐢𝐜𝐚𝐥 𝐬𝐢𝐦𝐩𝐥𝐢𝐜𝐢𝐭𝐲: Evaluate the technical complexity of potential projects. 𝐌𝐢𝐧𝐢𝐦𝐢𝐳𝐢𝐧𝐠 𝐫𝐢𝐬𝐤: Weigh the risks associated with different projects. 𝐒𝐢𝐦𝐩𝐥𝐢𝐟𝐲𝐢𝐧𝐠 𝐨𝐫𝐠𝐚𝐧𝐢𝐳𝐚𝐭𝐢𝐨𝐧𝐚𝐥 𝐬𝐭𝐫𝐮𝐜𝐭𝐮𝐫𝐞: Think about how projects integrate into the organization's structure. Balancing these priorities based on your company's technical capabilities, industry, and goals can be challenging. Consultancy can pave the way for successful launches 🤝 AI Agent use cases extend far beyond customer service automation, offering immense potential to save time for both employees and customers by automating internal processes. Here are a few examples: ✅ Co-pilot AI Agents for Human Agents: A BPO (Business Process Outsourcing) firm uses AI Agents to support financial service consultants, providing quicker, more precise answers and confidently handling complex inquiries. ✅ Executive Summary Generation with AI Agents: A venture capital firm leverages AI Agents to summarize key metrics and insights from pitch decks, enabling investment teams to focus on high-priority opportunities and allocate resources effectively. Discover more AI Agent use cases in the article linked in the comments 👇 Once you have one AI product launched, scaling and adopting more complex use cases becomes easier 💪 If you need help getting started or think you need consultancy first, DM us for a tailored demo session!

Many companies start their AI journey with customer service automation. While this is an excellent initial step, it's important not to stop there. AI has the power to revolutionize various aspects of your business beyond just customer support 👇 If an AI solution can enhance customer service, imagine its potential in other areas like generating and qualifying leads, acting as a sales co-pilot, HR management, booking systems, and more 🔥 By automating complex workflows, your company can streamline operations, minimize errors, and focus on high-value activities. When implementing an AI project, choose a solution that can grow with your organization and support its long-term vision. Tiledesk is an AI agent platform compatible with countless use cases, enabling you to expand AI's benefits across your entire business. Would you like to know how AI can enhance your business? Comment your industry, and we will share some practical use cases 😎 #AI #WorkflowAutomation #Tiledesk #BusinessOperationAutomation

Would you like to know how Trackting saved 30% of its customer service time using the Tiledesk AI Agent? Then keep reading 👇 Before jumping into the process and results, let’s have a brief review of Trackting. Trackting is an Italian company specializing in anti-theft GPS tracking solutions for vehicles, including cars, motorcycles, bicycles, and e-bikes. They realized the importance of automated customer service and began evaluating different AI agent providers based on the following metrics: 1️⃣ Ease of use and user-friendliness of the platform 2️⃣ Human agent handoff feature to provide world-class support 3️⃣ Pricing In the end, they chose Tiledesk 🎉 Implementation Process and Challenges “The implementation was quite simple. The longest part was building the knowledge base from our side and the testing phase,” said Claudio Carnevali, CEO of Trackting. One challenge was that their AI agent was crawling the web to find information. By using Tiledesk's knowledge base system, we were able to prevent this and ensure the bot provided answers based only on company data. The Results The results speak for themselves. After going live with Tiledesk’s AI agent, Trackting was able to: ✅ 30% reduction in human workload. The bot provides responses that customers accept, significantly saving our human efforts. ✅ Improved understanding of user needs. Our AI agent helped us learn what customers want to know, and we used this info to fine-tune our website. A big shout-out to Claudio for sharing his experience with Tiledesk and helping us draft this story. To read the full story, check out the link in the comment below 👇 Hope you enjoy it as much as we do! 😊

If you like startup life and innovation as we do, then you won’t miss Smau 2024 🛩 We're packing our bags to meet you in #Milano once again, where startups and innovative companies gather to share success stories, connect, and explore the latest trends 😎 It’s the perfect opportunity for us to refresh our market insights and exchange achievements and challenges with fellow industry leaders. 🗓️ Mark your calendar: October 29-30 📍 Location: Fiera Milano City We hope to see you there! 👉 Sign up now: https://lnkd.in/dHMJwUHd 🇮🇹 Se ami il mondo delle startup e l'innovazione quanto noi, allora non puoi mancare a SMAU 2024 📣 Ci stiamo preparando per incontrarti di nuovo a Milano, dove startup e aziende innovative si riuniscono per condividere storie di successo, connettersi ed esplorare le ultime tendenze. È l'occasione perfetta per aggiornare le nostre conoscenze di mercato e scambiare risultati e sfide con altri leader del settore. 🗓️ Segna le date: 29-30 ottobre 📍 Luogo: Fiera Milano City Speriamo di vederti lì! 👉 Iscriviti ora: https://lnkd.in/dHMJwUHd #SMAU2024 #BusinessNetworking #DigitalInnovation #Tiledesk

An effective knowledge base system is key to automating customer inquiries. Today, we’re focusing on the importance of managing 𝐦𝐮𝐥𝐭𝐢𝐩𝐥𝐞 𝐊𝐧𝐨𝐰𝐥𝐞𝐝𝐠𝐞 𝐁𝐚𝐬𝐞𝐬 👇 But first, let's see why we need multiple KBs: 1️⃣ - Imagine your business offers various services, such as banking and insurance. You could have separate KBs for banking-related questions and insurance-related queries to keep the information organized and specific to each service. 2️⃣ - Or, if you have an e-commerce website, you can create separate KBs for product information, customer support, and technical issues. This makes it easier to update and maintain each section without affecting the others. There are many more examples, but I believe with these two, the need for multiple knowledge bases is clear 🤓 Watch the 1-minute video below to learn how to create, upload content, and train your AI agent using different knowledge bases 📹 And the best part? We've created and published this template in our community. It's super simple to use—you just need to import the template into your project and upload your content 🤖 The link to the AI agent template is in the comment below 👇 #AI #AIAgent #Tiledesk #CustomerService #AIKnowledgeBase #KnowledgeBase

Unisciti a noi per il nostro prossimo webinar, "𝐈𝐥 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐞𝐫𝐯𝐢𝐜𝐞 𝐝𝐚𝐥 𝐟𝐨𝐠𝐥𝐢𝐨 𝐄𝐱𝐜𝐞𝐥 𝐚𝐥𝐥'𝐈𝐧𝐭𝐞𝐥𝐥𝐢𝐠𝐞𝐧𝐳𝐚 𝐀𝐫𝐭𝐢𝐟𝐢𝐜𝐢𝐚𝐥𝐞". 👇 Nell'ultimo anno, il nostro agente AI generativo ha trasformato il supporto clienti per molte aziende. Abbiamo visto riduzioni di costo, aumento della soddisfazione del cliente, risoluzione al primo contatto e ottimizzazione dei processi interni. 😎 Ora siamo pronti a condividere con te ciò che abbiamo imparato. Insieme a S3C Srl, esploreremo casi d'uso reali per migliorare il tuo business. Questo webinar è perfetto per chiunque voglia aggiornarsi sulle ultime tendenze nell'automazione del servizio clienti. Ringraziamo i nostri relatori: Simona Cattoni, Paolo Pesarin, Matteo Passarella e Michele P. di Tiledesk. 👌 Iscriviti qui: https://lnkd.in/dgDKK5fJ 23 ottobre 2024, ore 11:00 (CET) #Tiledesk #AIAgent #CustomerService #S3C #Webinar