Manhattan Associates Italia

DHL, one of the world's largest logistics leaders, has embraced Manhattan Active® Warehouse Management to break free from the cycle of upgrades. With evergreen, cloud-native technology, DHL gains unmatched agility and real-time innovation. Check out CIO & COO of Supply Chain, Markus Voss, as he discusses their game-changing partnership with Manhattan Associates and how it brings faster, smarter solutions for DHL’s customers. 🔗https://ow.ly/w1iV50U0OGB #SupplyChain #CloudNative #WMS #WarehouseManagement #ManhattanActive

What an incredible week in Barcelona! 🎉 Huge congratulations to Henri Seroux, our European customer speakers, partners, and the entire EMEA team for hosting a truly successful Manhattan Exchange User Conference. The EMEA Marketing Team delivered yet another outstanding event filled with innovative content and unforgettable experiences. Adding to the excitement, we were right in the middle of the 37th America's Cup Louis Vuitton, set against the stunning backdrop of Barcelona. 🏆⛵️ While the U.S. team may have been eliminated in the semi-final, it didn’t stop this proud American from wearing our colors and cheering on Team Britannia—right alongside the victorious kiwis from Emirates Team New Zealand! 🇺🇸🇬🇧🇳🇿 Talk about global community at its best! 👏 Henri Seroux, Sebastien Lefebure, Craig Summers, Pieter Van den Broecke (he/him/his), Martin Lockwood 👏 Tony Wood, Yamina Tassin, James Canham-Ash, Martine Toussaint, Merlinn Busnel, Marina Lisewitsch, Alicia Baker, Caroline Butel, Stefanie H., Ronald Meijerink, Volkan Tansel, Brad Dorfman Manhattan Associates #MAExchange #SupplyChainCommerce #supplychain #omnichannelcommerce #unifiedcommerce #sustainability #PushPossible

I'm pleased to have attended Manhattan Exchange 2024 in Barcelona this week. This event with Manhattan’s clients and partners was packed with valuable insights on topics like Manhattan Active® Supply Chain Planning, the AI roadmap, customer showcases & success stories... A big thank you to the Marketing team and to all speakers for delivering such outstanding quality organization and a great opportunity for sharing. Truly inspiring ! Can’t wait for the 2025 Manhattan Exchange in ... ... Antwerp! #SuppyChain #ManhattanExchange #Barcelone2024 #Innovation #Retail #EMEAExchange #Networking #MAExchange Manhattan Associates France

And that’s a wrap! Another fantastic Manhattan Associates EMEA Exchange event in the bag. Thank you to all our customers, partners, speakers and Manhattan experts for making it the biggest and best yet. And none of it would have been possible without this amazing team, take a bow Yamina Tassin Brad Dorfman Joanna Ilott Merlinn Busnel James Canham-Ash Alicia Baker Lenna Sarantopoulou Martine Toussaint Marina Lisewitsch Elodie MOREL Caroline Butel Ronald Meijerink Stefanie H. Antonella Church Volkan Tansel Michel Mourer François Carriou Brian Holcomb And a special shout out to the whole Dancing Squirrel - The Creative Collective team, you’re quite simply the best. We do it all again next year in Antwerp! #MAExchange #supplychaincommerce #oneteam

EMEA EXchange 2024 Day 1 ✅ 💡-INSIGHTFUL- 💡 Thank you 🙏 to all our best and talented supply chain and commerce customers sharing testimonials, ideas, questions with their peers. Here is what I found interesting to share : 📦 Dufry Group / Avolta has welcomed customers in their biggest DC in Barcelona after implementing a #SAP-#MAWM project. Joan presented their customs challenges as well as tremendous results on picking accuracy and traceability of their processes. 🌍 L'Oréal have now 24 sites lives on #MAWM so Kamil & Nazim explained how the CoE organization is key in the success of their project. 🖥️ Manhattan Associates has demonstrated the ability to support business team extendings UI and Mobile Activities with #MASCALE extend thanks to Cédric. 🤖 Remy part of Exotec has showcased their Robotics and extensive experience they have with Manhattan. 🧮 Great B2B interactions with customers on key #MAO OMS Features thanks to Amy. 💬 Bryant, member of our Product Mgt team had caring #MATM conversations with key customers for taking their feedback and solving their transportation challenges. 🚀 #GenAI is not a buzz word, it is a reality for Manhattan Active platform products. I could not attend to everything, and it is just the beginning… 👏🤩 #MAExchange Manhattan Associates France

Great to present at #emeaexchange with my long time friend Mate Kovacs about the new Yusen Logistics state of the art distribution centre in the UK which will be powered by Manhattan Associates Active Warehouse Management! https://lnkd.in/egqbuMHC

What is one of the biggest reasons shoppers get in touch with a contact centre? They forgot to add a discount code. Sounds like a job for AI, right? Manhattan Associates’ Eddie Capel and Brian Kinsella share some fascinating insights around Gen AI chatbots and why they’re not your typical chatbot. - Manhattan’s Gen AI chatbot Maven can answer a lot more than “Where’s my order?”. You can ask it more complex questions like “What size was that polo shirt I ordered last year?” and “Remind me how much tax I paid on that purchase?” - Post-purchase - shoppers can change their minds and modify their fulfilment method via the chatbot - ie pick up in-store rather than home delivery. - Email remains a very important channel when it comes to customer service queries. Maven saves contact centre employees time by writing a reply which they can tweak if needed and sign off. - It’s also accessible via text and on social platforms like Instagram and TikTok. - Traditional chatbots can handle around 20-30% of inbound queries without human intervention. With Gen AI chatbots, it’s >50%. - This frees up employee time to focus on more valuable customer-facing tasks. - Post-interaction, the Gen AI chatbot will write up the notes, saving employees another 45-50 seconds. #manhattanassociates #maexchange #retail #supplychain #cx #customerexperience #ai #artificialintelligence #genai #generativeai #customerservice

Mind-blowing keynote at #MAExchange with Eddie Capel and Brian Kinsella on stage. 1- Cloud native platform, fully APIsed with quarterly innovation and seamless upgrade is THE key to face pressure of change and new customers expectations 2- Manhattan Active Supply Chain Planning is changing the game by unifying Planning and Execution 3 - Strong innovation around AI with Maven and Manhattan Assist thanks to Manh API architecture 4 - POS accelerating Unified Commerce with new UX, offline mode, increased velocity #omnichannel #supplychainplanning #oms #pos #wms #tms Yamina Tassin Caroline Butel Sebastien Lefebure Jean Veron Mathilde DELIVRÉ Tagir A. Cédric BOREL Fahd Souiba Isabelle PIAT Julien AUDRAIN Michaël Bédoyan David Fontaine

A great way to start the week, and a good start to Exchange 2024! Thanks Joan Maria Jane, David Ibarz Rovira and the whole Avolta team for hosting a group of Manhattan customers with a passion for warehousing and supply chain ❤️ Exchange is first and foremost an event for sharing knowledge and experience of our solutions, so what better way to start than with a little warehouse tour! On to the product council, and 3 more days of sharing with the best experts in their field from the best supply chains in the world, customers, partners and Manhattan specialists ! Can't wait ! #MAExchange #SupplyChainPlanning #SupplyChainCommerce #WarehouseManagement #TransportationManagement #POS

🚀 The Manhattan Associates Solution Consultant Team is ready to welcome you at Exchange 2024 in Barcelona! 🇪🇸 Join us to discover the latest and greatest features of Manhattan Active solutions and experience firsthand how we’re transforming warehouse management, transportation, omnichannel and planning. This year, we’re bringing new innovations to the stage that you won’t want to miss! 📅 Mark your calendars: October 14-16, 2024 📍 Location: Barcelona - Hyatt Regency Tower We can’t wait to connect with you, showcase our cutting-edge technology, and explore how we can help you take your operations to the next level! Mark Vos Sebastian K. Tagir A. James Brindley Bob Romijn Mathilde DELIVRÉ Urban van Loon Isabelle PIAT Cédric BOREL Fahd Souiba #ManhattanAssociates #Exchange2024 #SupplyChainInnovation #WarehouseManagement #Barcelona