Recensioni su The Fellows House Cambridge, Curio Collection by Hilton
The Fellows House Cambridge, Curio Collection by Hilton
33A Milton Rd, Cambridge, CB41UZ, United KingdomDettagli hotel
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1 notte
Recensioni degli ospiti
4.3/5
Molto buono
112 recensione
Per garantire l'autenticità delle valutazioni visualizzate, non forniamo semplicemente una media. Al contrario, teniamo in considerazione la credibilità e le date di soggiorno dell'ospite per determinare la valutazione finale.
Recensioni verificate
Ubicazione4.3
Strutture e servizi4.3
Servizio4.0
Pulizia4.4
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Tutte le recensioni(112)
Recensioni positive(107)
Recensioni con foto/video(30)
Soggiorno meraviglioso!(36)
Camere magnifiche(33)
Pulito e ordinato(22)
Ottima colazione(11)
Posizione conveniente(10)
Camere ampie(9)
Letto comodo(8)
Ambiente di classe(7)
Recensioni negative(5)
Baby che
camera con 1 letto king size(the Kipling)
Soggiorno: mag 2024
Coppia
1 recensione
4.5/5
Ottimo
Pubblicata: 11 mag 2024
The hotel room is big .But a bbit far away from central.The overall experience is awesome💯
Traduci
Risposta dalla struttura: Dear Baby che,Thank you for your review! We are glad you enjoyed the spacious room and had an awesome overall experience at our hotel. While we are located a bit away from the central area, we strive to provide a comfortable and enjoyable stay for our guests. Your feedback is valuable to us, and we appreciate you sharing your positive experience. We hope to welcome you back again soon for another great stay! Best regards,Vanessa de NavaFront Office Manager
Utente ospite
Camera Monolocale(the Darwin)
Soggiorno: ott 2024
Lavoro
1 recensione
4.7/5
Fantastico
Pubblicata: 10 nov 2024
Although not in the city centre, it’s really not far from it.
Nicely appointed rooms but more than anything else, great service, especially at reception.
Traduci
Risposta dalla struttura: Dear Valued Guest,Thank you for your thoughtful review! We are glad to hear you appreciated our rooms and the service, particularly at reception. While we are not right in the city center, we are happy to know the location worked well for you—convenient yet peaceful. We truly value your feedback and hope to welcome you again soon!Best Regards,Vanessa de NavaFront Office Manager
JMBF
Monolocale Superior(the Adkins)
Soggiorno: mar 2024
Famiglia
6 recensione
4.7/5
Fantastico
Pubblicata: 1 apr 2024
Great hotel with a cozy atmosphere. The room was large with a nice view out over the surrounding area. Location is great with a 10-15 minute walk into the center. Breakfast was surprisingly good.
Traduci
Risposta dalla struttura: Dear JMBF,Thank you for taking the time to share your feedback about your recent stay at our hotel. We're thrilled to hear that you had a great experience and enjoyed our cozy atmosphere, spacious room, and the nice view from your accommodation. It's wonderful to know that our location was convenient for you, allowing easy access to the city center within a short walk. We're also pleased that you were pleasantly surprised by the quality of our breakfast offerings.Your kind words are greatly appreciated, and we look forward to welcoming you back for another enjoyable stay whenever your travels bring you to the area.If there's anything specific you would like to share or if you have any requests for your next visit, please feel free to let us know. We're here to ensure that each stay with us is memorable and comfortable.Thank you once again for choosing our hotel. We can't wait to host you again soon.Warm regards,Vanessa de NavaFront Office Manager
Inma
Soggiorno: ago 2024
Famiglia
4 recensione
2.2/5
Pubblicata: 8 set 2024
Dear Sir/ madam
Trip.com order no. *********
Name: Cheung wai yan
Check in date: 29 Aug - 30 Aug 2024
I checked into the Hilton Hotel the Fellows House Cambridge on August 29th. When I checked in that day, I wanted to complain. The check-in staff in the lobby had made a mistake and asked me if I could accommodate two adults, and then arranged for us to stay in room 432. The room type is wrong. There are very few rooms, and the sofa bed is not big enough for my daughter to sleep on. It is also very small because the room type we booked is for two adults and one child and the room type I booked is larger, so we asked the hotel staff to change the room I originally booked, but they insisted that the room type I originally booked was already fully booked, and they only compensated us for breakfast. In fact, we were not satisfied, and we did not need breakfast because my daughter It was impossible to sleep on the sofa bed in room 432. It was not enough for my daughter to sleep on because her daughter was already 13 years old and her height was 163 cm. So we asked the hotel again to change the room I originally booked, and they finally changed it. Helped us find other rooms, and finally found a room in Room 104 on the lower floor, which was a larger room. However, since we had requested a high-floor, quiet room when we originally booked the hotel, Room 104 was on the lower floor and nearby. The roadside was very noisy. We couldn't sleep all night that day. We didn't sleep well. Moreover, when we checked in, it took a long time for your staff to change rooms. We didn't enjoy the hotel's facilities at all. For example, the swimming pool and fitness room, this experience is really bad. We really want to complain about the situation you provided to our hotel. We are not satisfied with it. I have called Trip.com to report it, but Trip.com staff helped us follow up and report it to you. , but your hotel staff still insisted that nothing was wrong. I am deeply dissatisfied and disappointed with you. I ask for other compensation. Please handle my case seriously and not be perfunctory. Thank you.
Best regards
Cheung Wai yan
Tel: +852 6680 8414
Traduci
Risposta dalla struttura: Dear Inma,Thank you for sharing your experience with us. We sincerely apologize for the inconvenience and frustrations you encountered during your stay. It is truly disappointing to hear that we fell short of meeting your expectations, especially with the room assignment and the delay in resolving the issue.We understand how important it is to have the correct room type and comfort, particularly when traveling with family. The fact that your initial room did not meet your needs, and that the room change process was slow and resulted in a less-than-ideal accommodation, is unacceptable. We also regret that you were unable to enjoy the hotel's facilities due to these issues.Please be assured that we take your feedback very seriously, and we will be addressing these concerns with our team to ensure that this does not happen again in the future. We will also review the communication process to make sure that guest requests are handled more efficiently and that we provide the appropriate room accommodations as reserved.Once again, we deeply apologize for the inconvenience and dissatisfaction caused, and we hope to have the opportunity to restore your trust in us in the future.Best Regards,Vanessa de NavaFront Office Manager
Nicholas
Camera Monolocale(the Darwin)
Soggiorno: ago 2024
Coppia
3 recensione
3.5/5
Pubblicata: 14 nov 2024
Lovely hotel, slightly outside of city centre. Housekeeping and service not quite there for a 5 star property (room service plates not removed from corridor, dirty towels left in swimming pool area for long periods of time)
Traduci
Risposta dalla struttura: Dear Nicholas,Thank you for taking the time to share your experience at The Fellows House. We are glad you found our hotel lovely and appreciated its unique location just outside the city center.I am truly sorry to hear that housekeeping and service fell short of your expectations during your stay. The delays in clearing room service items and dirty towels in the pool area are not reflective of the high standards we aim to provide. I have addressed these concerns with our team to ensure prompt attention to such details in the future.We value your feedback as it helps us improve, and we hope to welcome you back soon to experience the enhancements we have made.Best regards,Vanessa de NavaFront Office Manager
Utente ospite
Camera Monolocale(the Darwin)
Soggiorno: ago 2024
Famiglia
9 recensione
4.2/5
Molto buono
Pubblicata: 15 ott 2024
Good hotel for families and relative walking distance to town and historical locations.
Traduci
Risposta dalla struttura: Dear Valued Guest,Thank you for your kind review! We are glad to hear that you and your family enjoyed your stay and found our location convenient for exploring the town and historical sites. We hope to welcome you back for another visit soon!Best Regards,Vanessa de NavaFront Office Manager
Utente anonimo
Soggiorno: giu 2024
Coppia
5 recensione
3.7/5
Pubblicata: 28 giu 2024
It’s a bit far from city centre. The shower pressure was a bit weak. The room was spacious.
Traduci
Risposta dalla struttura: Dear Valued Guest,Thank you for your feedback. We are glad to hear that you found your room spacious. However, we are sorry to hear that the shower pressure and the distance from the city centre were not to your satisfaction.We appreciate your comments as they help us improve our services. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Best regards,Vanessa de NavaFront Office Manager
Utente ospite
camera con 1 letto king size(the Kipling)
Soggiorno: apr 2024
Coppia
1 recensione
5.0/5
Eccezionale
Pubblicata: 29 apr 2024
Booked for one night and would definitely return should we go back to Cambridge. The bed was really comfortable and it was so quiet. Lovely place to stay.
Traduci
Risposta dalla struttura: Dear Valued Guest,Thank you for choosing to stay with us and for sharing your experience! We are delighted to hear that you had a comfortable and peaceful night with us. It is wonderful to know that you would definitely return should you visit Cambridge again.Our team strives to provide a welcoming and relaxing environment for our guests, and we are thrilled that you found our accommodations to be lovely and tranquil.We look forward to welcoming you back in the future! If there is anything we can do to make your next stay even more enjoyable, please do not hesitate to let us know.Warm regards,Vanessa de NavaFront Office Manager
Utente ospite
Monolocale Superior(the Newton)
Soggiorno: apr 2024
Famiglia
13 recensione
5.0/5
Eccezionale
Pubblicata: 15 apr 2024
The environment is very clean and new. Staff are polite and helpful. I am impressed by the efficiency of a cleaner worker who set up the sofa bed, changing the linen and bed sheet on my room within 3 min .
Traduci
Risposta dalla struttura: Dear Valued Guest,We are delighted to hear that you had a positive experience during your stay with us! Providing a clean and welcoming environment for our guests is a top priority, and we are pleased to know that our staff's efficiency and helpfulness left a positive impression on you. We will be sure to pass along your kind words to our team, especially the housekeeper who went above and beyond to ensure your comfort. Thank you for choosing to stay with us, and we hope to welcome you back again soon!Best regards,Vanessa de NavaFront Office Manager
Utente ospite
monolocale accessibile(the Hicks)
Soggiorno: dic 2024
Solo
3 recensione
5.0/5
Eccezionale
Pubblicata: 12 dic 2024
pretty good hotel,very friendly service
Traduci
Risposta dalla struttura: Dear Valued Guest,Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed your stay and found our service to be friendly. Your kind words mean a lot to us!We look forward to welcoming you back to The Fellows House, Curio Collection by Hilton in the future.Best Regards,Vanessa de NavaFront Office Manager
Utente ospite
Camera Monolocale(the Darwin)
Soggiorno: mar 2024
Coppia
6 recensione
4.7/5
Fantastico
Pubblicata: 17 mar 2024
Hotel is in great location only a short walk to city.
Rooms are excellent with everything you need and the kitchen area is a great addition.
The breakfast is excellent with good quality food and choice.
The staff are extremely helpful.
I would recommend this hotel
Traduci
Risposta dalla struttura: Dear valued guest,Thank you for choosing to stay with us at The Fellows House, Curio Collection by Hilton and for taking the time to share your experience. We are delighted to hear that you enjoyed your stay and that our hotel's location, rooms, amenities, breakfast, and staff contributed positively to your experience.Our team works hard to ensure that every guest has a comfortable and memorable stay, and it is gratifying to receive such positive feedback. We take pride in offering excellent service, quality food choices, and a welcoming atmosphere to all our guests.Your recommendation means a lot to us, and we look forward to welcoming you back for another enjoyable stay in the future. If there is anything else we can assist you with or if you have any special requests for your next visit, please do not hesitate to let us know.Thank you once again for your kind words, and we hope to see you again soon at The Fellows House.Warm regards,Vanessa de NavaFront Office Manager
Chung Yin
camera con 1 letto king size(the Kipling)
Soggiorno: apr 2024
Solo
27 recensione
3.5/5
Pubblicata: 13 mag 2024
staff quite nice so the customer service is fair enough. Hotel is quite luxury.
Traduci
Risposta dalla struttura: Dear Chung Yin,Thank you for sharing your feedback! We are delighted to hear that you found our staff to be quite nice and that you appreciated the luxury of our hotel. We are committed to providing exceptional customer service and a luxurious experience for all our guests. We look forward to welcoming you back for another enjoyable stay in the future! Best regards,Vanessa de NavaFront Office Manager
PP666
camera con 1 letto king size(the Kipling)
Soggiorno: mag 2024
Coppia
6 recensione
5.0/5
Eccezionale
Pubblicata: 6 mag 2024
Quite good location, walking distance to Cambridge university.
Traduci
Risposta dalla struttura: Dear PP666,Thank you for sharing your feedback about our location. We are glad to hear that you found our hotel to be conveniently located within walking distance to Cambridge University. If there is anything else you would like to share or if you have further comments about your stay, please feel free to let us know. We appreciate your feedback and hope to welcome you back again in the future!Best regards,Vanessa de NavaFront Office Manager
Parisb
Apartment (The Gormley)
Soggiorno: giu 2024
Coppia
4 recensione
5.0/5
Eccezionale
Pubblicata: 24 giu 2024
Great hotel! Definitely recommend staying here!
Traduci
Risposta dalla struttura: Dear Parisb,Thank you for your fantastic review! We are thrilled to hear you enjoyed your stay and would recommend us. We look forward to welcoming you back soon!Best regards,Vanessa de NavaFront Office Manager
Sophie
camera con 1 letto king size(the Kipling)
Soggiorno: set 2023
Coppia
4 recensione
4.7/5
Fantastico
Pubblicata: 24 set 2023
Very nice hotel not far from the city center , the room was amazing everything looks new/neat, the bed was very comfy and we were amazed by the size of the bathroom
+ very Nice staff!
Traduci
Risposta dalla struttura: Dear Sophie,Thank you for sharing your wonderful experience at our hotel! We are delighted to hear that you found it very nice and well-located not far from the city centre. It is great that you enjoyed the amazing room with a fresh and neat appearance, a comfortable bed, and a spacious bathroom. Our staff takes pride in providing excellent service, and we are thrilled to hear that they made your stay even more enjoyable.If you have any more feedback or if there is anything specific you loved about your stay or would like to suggest for improvement, please feel free to let us know. We look forward to welcoming you back in the future and providing you with another exceptional experience!Best regards,Vanessa de NavaFront Office Manager