Recensioni su Hotel Glasgow Monceau by Patrick Hayat

Risposta dalla struttura: Dear Nunziozz, Thank you for choosing the Hotel Glasgow for your romantic stay and for taking the time to write us a review. We are delighted to read that you appreciated our establishment location. Indeed, you can walk to various tourist sites such as the Arc de Triomphe or the Sacré Cœur. We noted your comment on the bedroom and bathroom size, which happens in a historic building in Paris. However, we confirm that their size corresponds to the standard of three-star hotels in France and that we are in the average rooms size of 3-star hotels in Paris. Please accept our most sincere apologies for the noise disturbance you experienced. Next time, when making your reservation, do not hesitate to ask us for a quiet room overlooking the courtyard and on a high floor. In addition, as stipulated on our official website, each of our rooms are equipped with a wardrobe / closet. Finally, regarding the small towel in your bathroom, do not hesitate to ask our teams if you would like an additional one. We will be happy to respond to your request immediately. We hope you can give us a second chance and come and stay at our hotel again during your next stay in Paris, which we will make unforgettable. Sincerely, Muriel The Hotel Glasgow Director, Paris 17

Risposta dalla struttura: Dear Trek551206, Thank you for choosing Hotel Glasgow for your romantic stay and for taking the time to write us a review. We are delighted to read that you had an excellent stay with us and that you appreciated all the facilities and services of our establishment. We thank you very much for your recommendation and we hope to have the pleasure of welcoming you again on your next trip to Paris. Sincerely, Muriel The Hotel Glasgow Director, Paris 17

Risposta dalla struttura: Dear Valentina, Thank you for choosing Hotel Glasgow for your stay in Paris and for taking the time to write us a review. We are delighted to read that you had an excellent stay with us and that you appreciated all the facilities and services of our establishment. We thank you very much for your recommendation ; for us, it is the greatest reward. We hope to have the pleasure of welcoming you again on your next trip to Paris. Sincerely, Muriel Director of the Hotel Glasgow, Paris 17

Risposta dalla struttura: Cher(e) Chiaraxel, Nous vous remercions d’avoir choisi l’Hôtel Glasgow pour votre séjour entre amis et d’avoir pris le temps de nous écrire un commentaire. Nous sommes ravis de lire que vous avez apprécié le gourmandise de notre petit-déjeuner. En effet, notre petit-déjeuner est très varié. Nous proposons aussi bien des produits sucrés (gâteaux maison, confitures artisanales de la région, fruits frais, yaourts et compotes …) que salés (sélection de fromages et de charcuteries, œufs…) ainsi que du pain et des viennoiseries de notre artisan boulanger de quartier, des boissons chaudes et du jus d’orange fraichement pressé le matin même. Nous avons bien noté votre remarque sur la taille de la chambre et de la salle de bain, ce qui arrive dans un immeuble historique à Paris. Cependant, nous vous confirmons que leur taille correspond bien au standard des hôtels trois étoiles en France. Nous avons bien relevé vos remarques concernant l’état vétuste de notre hôtel et de ses chambres. Sachez que nous avons restauré chacune de nos chambres il y a un an, afin de vous offrir la meilleure expérience qu’il soit, dans un environnement neuf et tendance. Nous espérons que vous pourrez nous accorder une seconde chance et de nouveau venir séjourner dans notre hôtel lors de votre prochain séjour à Paris, que nous rendrons inoubliable. Nous aurons le plaisir de vous offrir le petit-déjeuner lorsque vous réservez directement auprès de l'hôtel. Sincèrement, Muriel Directrice de l’Hôtel Glasgow, Paris 17

Risposta dalla struttura: Dear Stefan, We are truly sorry to hear about your disappointing experience during your stay. Your feedback is important, and we apologize for the inconveniences you encountered, from the noise issues to the challenges with the room conditions. Unfortunately, since you took the Romantic package, it was impossible for us to deduce the breakfast from your reservation, and we regret that we fell short of your expectations. We appreciate your honesty and would like to assure you that your concerns will be thoroughly addressed with our team. We are committed to making improvements based on your valuable feedback. If you reconsider staying with us in the future, we would be eager to provide a more positive experience. Sincerely, The Management Team

Risposta dalla struttura: Dear Cerys, Thank you for sharing your experience with us, although we are disappointed to hear that it did not meet your expectations. We apologize for theinconvenience you encountered during your stay and we will address these issues with our team to ensure that our guests receive the level of service they deserve. Regarding the disturbances you encountered, we apologize for any inconvenience caused by our housekeeping staff. If you don’t want to be disturbed, each room is equiped with a « Do Not Disturb » sign. We regret that the quality of the sheets and the bathroom did not meet your expectations. We will look into these matters to ensure that the comfort and satisfaction of our guests are prioritized. Once again, we apologize for the inconvenience you experienced and appreciate your feedback, as it helps us improve our services. We hope to have the opportunity to welcome you back in the future and provide you with a better experience. Best regards, The Management Team

Risposta dalla struttura: Dear client, Thank you for sharing your positive experience. We're thrilled to hear that you had a lovely time and that the hotel met your expectations in various aspects. It's wonderful to know that our staff was friendly and accommodating, and that you found the hotel to be good value for money. We're delighted that the location, contributed to a comfortable and safe experience for you. It's very gratifying to hear that you've recommended us to a friend. We look forward to welcoming you back to our hotel if your travels bring you to Paris. Best regards, The Management Team

Risposta dalla struttura: Dear Maria, Thank you for your kind review! We’re delighted to hear that you felt at home immediately during your stay at our cozy and clean hotel. It’s wonderful to know that you appreciated the stylish and comfortable rooms, as well as the kindness and helpfulness of our staff. We’re also glad that our simple yet satisfying breakfast met your needs and set you up for a great day. We’re happy you enjoyed our location, with its balance of nearby shops and restaurants while still maintaining a peaceful atmosphere. The convenience of being just a 25-minute walk from the Champs-Elysées and having easy metro connections makes exploring Paris a breeze. We hope to welcome you back on your next visit! Best regards, The Management Team