Hotel Fairfield by Marriott a Salt Lake City

BED BUGS - BEWARE! We stayed two nights in early September 2023. The first morning when we woke up we discovered multiple bed bugs in our room. My wife took one bed bug on a piece of paper to the front desk. The desk clerk on duty stated, ”I don't think that is a bed bug.” My wife then showed him an internet picture of bed bugs and it was an EXACT MATCH. The clerk stated, ”I really don't think that is a bed bug.” Again, it was an exact match. My wife told him we could not stay in a room with bed bugs in it and asked for a new room. He gave her a new room key and we moved into it for our second and final night. We were charged in full for both nights, including the night we were in a room with bed bugs. I have no doubt based on the clerk's response that he did not notify anyone in management about the situation and the room was not professionally cleaned to address the bed bugs before being assigned to another quest. After our visit, I emailed the hotel manager and asked what was done to address the bed bug situation. I received a response email that did not address the bed bugs and what if anything was done, no offer of a refund (I did not ask for one) but extended me 10,000 Bonvoy points (which I have not received). The proper response by hotel management for a customer having bed bugs in their hotel room is to move the customer to a new room, comp their stay, and most importantly, immediately have the bed bug infected room professionally cleaned. The bed bugs were bad enough. The lack of response by the hotel staff was negligent. Will this review post get the canned apology response from the hotel, or that they do not ”think” it was bed bugs, or a lie that the room has now been professionally cleaned? Stay at your own risk!

Il personale di servizio frontale amico e approfondito ha assicurato che abbiamo i nostri cuscini gratis per la feccia prima di consegnarci le chiavi, una sorpresa benvenuta considerando i nostri molti viaggi. Hanno anche spiegato le ore di piscina e lavanderia e hanno menzionato lo sconto per gli ospiti che cenano al ristorante Perkins vicino alla porta. La nostra camera era spaziosa con un divano da tiro e buona A/C. La colazione era le uova, salsa, farina di avena, waffle, bacon, muffin, cereali, latte, yogurt, succo. Appena ha sentito un ospite dire che non c'era caffè, il membro del personale si è immediatamente ripreso con il riempimento; il traghetto complementare era anche conveniente, rendendo per un soggiorno generale tranquillo e senza problemi.