Hotel a {{star}} a Isola di Man, ({{countryName}})

We booked 4 nights bed and breakfast for 2 adults. However, when we went for breakfast on day 1 the restaurant was locked. When we texted the owners we were told they had cancelled breakfasts at the end of September because it was uneconomical. Others also complained as noted in the comment book. We were told no refund was available as the breakfast was ”COMPLIMENTARY”. Also, the shower needs looking at as it could not be adjusted past the level of scorching hot. Not a particular problem with this hotel but in general visitors coming with their own cars should be informed that parking is a problem in Douglas. We were told we could park in the street but this proved impossible and we had to park about 20 minutes away on the promenade and time was limited.

Booked 8 days stay in Douglas IOM at HQ Bar & Restaurant in one of their flat/homes ?? I instructed them I would have 2 senior gentlemen and was looking for easy access, a family room was offered sleeping 6 (so I thought), turned out it would only sleep 5 at a push, 1 king size bed, 2 single and sofa bed. But this had no bearing as we were 3. In booking the accommodation directly with HQ Bar I thought this would be on their premises, not so as mentioned before, a family room offered in a converted house. When we arrived we were told to head down a steep incline to our destination flat/room/ hotel?? On entry through a dodgy front door (which became an issue throughout our stay) then on through a corridor into our room, it be came clear how cold the room was when we entered. 1. No heating in spite of the radiator’s thermostat set at 5, towel radiator not on, was told due to the hot weather they had. 2. No fridge, again told hotel “does not” provide fridge. 3. No Bath mat was told would get one. Point 1. Having mentioned I had seniors radiators SHOULD BE ON especially the towel rail, no one wants damp hand or bath towels not to mention guests catching a cold. This was meant to be a family room catering for families, lack of the basic. Point 2. Having mentioned no fridge surely being a “family room” there would / should have been one especially if there were babies / children ie milk, etc, I’m my case it would be used to keep my insulin in. Point 3. No bath mat essential when having a seniors around was told it be will looked into. All three points made clear to the owners. After my issue were raised on more than one occasion things happened. Heating was turned on, towel rail not working the fix it man turned up and heat in towel rail restored. A fridge suddenly appeared which was a borrowed one which lasted 3 days and broke down, a new replacement arrived 2 days later a day before we were to depart. During the times there was no fridge available my insulin was stored on H&Q premises either in the fridge behind the bar or in the fridge in the kitchen, but a few of the staff didn’t know where when I came to retrieve my medication. The bath mat I found stuck behind the towel rail had seen better days and was filthy but we had to use it for safety reasons. House keeping was a quick replacement of towels and beds made up. The toilet was in desperate need of some bleach or something in fact the all of the bathroom needed a daily cleaning and at a stretch a vacuum around. There is so much more I go could on about especially the breakfast on offer but! This establishment has a 4 star rating but we were very very disappointed throughout our it would have been batter given a 1 star rating.

Stayed at hotel for 5 nights this September. We had a 4th floor room overlooking the rooftops and with sea view. Room was immaculate , as was the en suite. Lift a little bit quirky, but got used to it. Breakfasts of a high standard with piping hot main corses including local bacon and sausages. We dined at the hotel every night and the quality of the food was very good with the roast beef dinner on a Sunday night the highlight. Very comfortable bar with a Happy Hour several nights and good selection of local beer, and gins. Staff very welcoming and catered for all needs. Would have no hesitation in recommending this hotel, which justifies more than its 3 Star Grading.

We stayed here during a coach trip in October. It was excellent, a great base to explore the Island, very close to the Electric Railway and the horse drawn trams. There is also a bus stop right outside to connect with other buses from the town centre and the Steam railway. The sea view from our room was lovely even on rainy days! The hotel was clean, beds were very comfortable, the breakfast was excellent, the staff were friendly and very helpful especially as I have food intolerances. We had a set menu each day but there were plenty of options to choose from, there was always a veggie and fish option too.

We booked 4 nights bed and breakfast for 2 adults. However, when we went for breakfast on day 1 the restaurant was locked. When we texted the owners we were told they had cancelled breakfasts at the end of September because it was uneconomical. Others also complained as noted in the comment book. We were told no refund was available as the breakfast was ”COMPLIMENTARY”. Also, the shower needs looking at as it could not be adjusted past the level of scorching hot. Not a particular problem with this hotel but in general visitors coming with their own cars should be informed that parking is a problem in Douglas. We were told we could park in the street but this proved impossible and we had to park about 20 minutes away on the promenade and time was limited.

Booked 8 days stay in Douglas IOM at HQ Bar & Restaurant in one of their flat/homes ?? I instructed them I would have 2 senior gentlemen and was looking for easy access, a family room was offered sleeping 6 (so I thought), turned out it would only sleep 5 at a push, 1 king size bed, 2 single and sofa bed. But this had no bearing as we were 3. In booking the accommodation directly with HQ Bar I thought this would be on their premises, not so as mentioned before, a family room offered in a converted house. When we arrived we were told to head down a steep incline to our destination flat/room/ hotel?? On entry through a dodgy front door (which became an issue throughout our stay) then on through a corridor into our room, it be came clear how cold the room was when we entered. 1. No heating in spite of the radiator’s thermostat set at 5, towel radiator not on, was told due to the hot weather they had. 2. No fridge, again told hotel “does not” provide fridge. 3. No Bath mat was told would get one. Point 1. Having mentioned I had seniors radiators SHOULD BE ON especially the towel rail, no one wants damp hand or bath towels not to mention guests catching a cold. This was meant to be a family room catering for families, lack of the basic. Point 2. Having mentioned no fridge surely being a “family room” there would / should have been one especially if there were babies / children ie milk, etc, I’m my case it would be used to keep my insulin in. Point 3. No bath mat essential when having a seniors around was told it be will looked into. All three points made clear to the owners. After my issue were raised on more than one occasion things happened. Heating was turned on, towel rail not working the fix it man turned up and heat in towel rail restored. A fridge suddenly appeared which was a borrowed one which lasted 3 days and broke down, a new replacement arrived 2 days later a day before we were to depart. During the times there was no fridge available my insulin was stored on H&Q premises either in the fridge behind the bar or in the fridge in the kitchen, but a few of the staff didn’t know where when I came to retrieve my medication. The bath mat I found stuck behind the towel rail had seen better days and was filthy but we had to use it for safety reasons. House keeping was a quick replacement of towels and beds made up. The toilet was in desperate need of some bleach or something in fact the all of the bathroom needed a daily cleaning and at a stretch a vacuum around. There is so much more I go could on about especially the breakfast on offer but! This establishment has a 4 star rating but we were very very disappointed throughout our it would have been batter given a 1 star rating.

We stayed here during a coach trip in October. It was excellent, a great base to explore the Island, very close to the Electric Railway and the horse drawn trams. There is also a bus stop right outside to connect with other buses from the town centre and the Steam railway. The sea view from our room was lovely even on rainy days! The hotel was clean, beds were very comfortable, the breakfast was excellent, the staff were friendly and very helpful especially as I have food intolerances. We had a set menu each day but there were plenty of options to choose from, there was always a veggie and fish option too.

Stayed at hotel for 5 nights this September. We had a 4th floor room overlooking the rooftops and with sea view. Room was immaculate , as was the en suite. Lift a little bit quirky, but got used to it. Breakfasts of a high standard with piping hot main corses including local bacon and sausages. We dined at the hotel every night and the quality of the food was very good with the roast beef dinner on a Sunday night the highlight. Very comfortable bar with a Happy Hour several nights and good selection of local beer, and gins. Staff very welcoming and catered for all needs. Would have no hesitation in recommending this hotel, which justifies more than its 3 Star Grading.