I would give this place 100 stars if I could. Besides the absolute beauty of the hotel location and the excellent amenities, what blew our minds was the service. In Chinese, they call it “服务至上” and I have never experienced it so profoundly except here even compared to the exorbitant hotels I have stayed elsewhere in the world. Some examples include: the chauffeur is always happy and ready to send us to anywhere within the Changpinggou area. When we had to go outside of the area such as back to Chengdu, they very patiently helped us to contact drivers and arrange for our rides. The bidet in my friends’ room was not working well, and they sent mechanics to fix the issue even though it was at night. My partner left his glasses in a bar in the town, and the hotel sent the chauffeur to retrieve it back to the hotel for us. The hotel also offers free photoshoot in traditional costume, and the staff was so patiently helping to send us the photos when we realised we could not access the Baidu cloud system because we are foreigners.
All these were above and beyond anything we expected to receive at most hotels, much less a boutique hotel in a relatively remote area. Communication via Wechat was top notch, from the day before we arrived to after we have checked out - this is especially important for us foreigners who are not familiar with navigating China’s systems.
Food and drinks were excellent as well, we ordered the chicken hotpot and other dishes on our first day, such a fantastic meal especially in the cold. The hotel also replenished our complimentary snacks and beverages every day.
We only wished that we could have stayed longer here. 永远难忘这里的热情和友善,超级感恩,期待下次有机会能回到四姑娘山再住这里!扎西德勒🙏