Thought I would say a few words about The Imperial Plymouth. Had a family event at short notice and was looking for a hotel centrally based in Plymouth with parking and good value, well i found it with The imperial Plymouth. I contacted reception and asked about late arrival, Rachel could not have done more, she left a key , took photos and sent instructions how to access my room. The room was in fact a fully self contained unit with cooker kettle microwave etc AND was very clean with all tea coffee provided. I will only ever stay in this hotel when visiting Plymouth. Lovely location, lovely room, I arrived at 2am and woke to late for breakfast, at 10am i hot a knock on the door and received a sausage sandwich the lady Rachel had seen i had missed breakfast and brought me something to eat. Fabulous staff. Fabulous service. An excellent customer service team. And excellent hospitality. Thank you Rachel. Thank you The imperial Hotel. You really did go the extra mile. Best wishes Steven Thorne
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