Stayed here as a Diamond Ambassador in an iconic suite - Check in experience was great, warm welcome, benefits acknowledged and welcome drink provided. Amazing room, ridiculous amount of space, comfortable bed, great little office/working area. Unfortunately, the general level of service/care factor is lacking especially when staying in a room costing over 1k a night! One of my complimentary water bottles was open/used and about half empty, yuck. Later that day I wanted to use my $25 credit on the minibar 200ml bottle of gin (which is listed as inclusive of 4 mixers). Gin was missing from the mini bar I couldn't find it. Called down to reception to ask if it was by request, they assured me it should be there and would send someone up. Waited 2 hours and no one came which frustrated me as I was waiting so called down again and was assured someone was on the way. Someone did arrive with a huge bag full of everything except the gin. When questioned didn't seem to know what I was talking about, I had to point to it on the minibar menu and was met with a very confused expression, he left. Then about 30 minutes later a different person arrives with the gin bottle, success. However upon checkout there were a bunch of mini bar items charged which I hadn't consumed, and in fact were not even missing. I hate having to have that conversation but after only 3 words they were ”happy to remove them” which makes me think this isn't an uncommon occurrence. I later noticed that the mixers were charged as well where as they should have been included with the gin purchase cost, but I couldn't be bothered wasting my time to try and sort it out. Club lounge service was attentive but did fill up and get quite busy in the evenings however my drink was always topped up and the staff there were friendly and engaging. Temperature control seems non-existent in the room and I'm convinced it makes no difference what you set it to. I had my do not disturb on until mid morning, so as I was leaving for the day dropped by reception and said I may have missed housekeeping and could they have someone make up the room. Arrived back a few hours later and it hadn't been done. All up a real mixed bag here, but can't help feel my simple requests were a bother and inconvenience.
The hotel itself is lovely and it’s great to read/see the history, but the wifi is poor to nonexistent, so not great if you need to do work etc. Loud noises in the night (from water pipes perhaps) so needed earplugs to sleep through. The staff are not very friendly. The cricketers bar had quite nice food and the gluten-free bakery round the corner was a highlight. I think this hotel is best suited to people who want to do the afternoon tea. Not a 5 star experience at all as a hotel.
Re-visit Melbourne after 10 years !
Melbourne is the kind of town that more than street art and coffee (or beer 🤣), it’s a way of life.
No wonder it won the world’s “most liveable city” award sixth year in a row.
Love the work life balance and “chillax” culture here. Unlike Asian countries, in Melbourne- work is not the most priority stuff in your life, overtime is not work here 🤣!
メルボルン旅行の人気観光スポットと口コミ情報