アル・マルファの朝食付きホテル

Some of the staff seem poorly trained, and our experience celebrating my friend’s birthday here was disappointing. The room we were assigned was so bad, and although they claimed all rooms were booked and couldn’t move us, rooms were still available online. The property was informed in advance of the birthday, but no arrangements were made. We ordered a cake ourselves, but it arrived without “Happy Birthday” on it—a detail that was overlooked, making us feel like they didn’t care. When we raised the room issue with Bilal at the front desk, his response was unprofessional and unsuited to hospitality. There was poor communication overall, with the reception and other staff providing inconsistent information. Despite these issues, two staff members went above and beyond to offer exceptional service: Niven and Naser from the F&B department. Naser was incredibly accommodating and welcoming—he provided us with valuable information about the property and handled all our needs during the stay. He even arranged a complimentary cake for my friend’s birthday, even though it was nearly checkout time, clearly doing his best to make us feel valued. Niven was also very kind and professional. Their efforts truly made a positive difference in our experience. Their exceptional service stood out but couldn’t completely offset our disappointment. Not sure if we’ll be back

それは非常に良かった9/10そして私たちは部屋に滞在するのが楽しかったです快適できれいでした 本当に素敵なカスタマーサービスでした:)