booked for 3 days. Unfortunately due to visa problem unable to travel to Bogota. I had cancel the booking on the travel date and requested if the hotel able to make any refund for the 2nd and 3rd day however was deny
翻訳
Kamibella
エグゼクティブ クイーンルーム
宿泊: 2023年10月
家族旅行
13件の口コミ
3.5/5
投稿: 2023年11月26日
Our experience was really disappointing, I paid in this platform the full price including taxes and the receptionist charged a double taxes saying was not hee Douro and hotel’s fault just law, here I’ll be adding the capture I took when I bought my service here and it said including taxes, she was so rude and also blaming me for don’t “understand”, read good , don’t understand I had to know they will be charging it , so unprofessional and gross with a client, I’ve been travelling for more than 10 years so try this platform and never had a bad experience till now, I recommend the hotel change their administrative staff they are not the people to treat with other humans. But I have to say the service staff I mean maids and the people in charge of breakfast were awesome, they would fix better in the reception they are so polite and clean, they k it how to respect other people. Gym is so basic but useful, breakfast so delicious, the fudge in the room was broken and no useful and nobody did nothing… last thing they referred my sisters iD, promised to deliver in the room and never did it so we had to go to claim it, this details from the receptionist, that rude woman and the unuseful manager too who said would be reviewing the reservation and who also said we have to claim to the website trip because was trip fault
翻訳
Angela Puémape
エグゼクティブツイン2ベッド
宿泊: 2024年4月
友人との旅行
2件の口コミ
5.0/5
とても素晴らしい
投稿: 2024年5月27日
Muy bonito el hotel, limpio y el personal muy amable, ubicado en una zona bonita y tranquila
翻訳
Carlos3D
エグゼクティブ クイーンルーム
宿泊: 2023年12月
出張・ビジネス
7件の口コミ
4.5/5
非常に良い
投稿: 2024年3月8日
En general muy bien, lo necesario para un viaje ágil de negocios. Buena ubicación