The staff at Piccolinis restaurant were amazing My husband got lost and all the staff helped in the search . In spite of the fact that the phone number on the sheet in the hotel envelope was wrong and the fact that it said room service was available when we rang the restaurant they said they couldn’t do room service as the credit machine did not work up there They agreed when we said we would pay cash and sent up the most wonderful breakfast. When we left they helped us with our bags and got breakfast ready for us . They were wonderful . The hotel was a different matter . We had left a message saying if they only had stairs please could we have a downstairs room We are in our mid eighties . No reply so I stupidly thought all was OK . When we got there we were confronted with steep wet steps up to the room No reception A young girl took pity on us and got the cases up the stairs . The room itself was poky One chair squashed next to the bed . Bed kept rolling away if you got near it No upstairs bar the impression given by their advertising is totally false. Balcony looks onto next door very close.
The room itself was very good. We were in a PRIVATE room with a shared en-suite. We tried our best to keep our conversations quiet as we didn’t want to bother our neighbours with them being so close. We were in bed by 10.30 and were awoken at 12.50am by loud shouting, our neighbouring guest trying to get into our room, fighting with her partner and vomiting. This lasted for 3 hours and she had locked herself into the bathroom so I had to go use the outside communal bathroom. Likewise, as I brushed my teeth this morning the bathroom was covered in vomit. I brought this to the attention of staff and it was dismissed. Had I wanted to share my stay with other guests, I would have booked a dorm. Hoping my stay in Nomads Sydney is a better experience.
We stayed in room 115, which is a roomy one bedroom suite with a very comfortable king bed, bath and walk-in shower. There is also a kitchen. The room is very close to reception and the lift to the free secure car park, and would be ideal for anyone with mobility issues. Staff are very friendly and helpful. The Sebel is on Hastings Street, so you're right in the middle of the action.