We stayed here for one night, passing through on our USA tour. We really loved the place. Reception employee was very friendly at check-inn. They provided us with a litte gift bag (water and mints). Parking place are plenty and free. Location is not very central, but a 20-30 minute walk to downtown. You have to cross a big road, but do-able. Our room was very spacious, there is a room divider which separates the bed from the coach and desk. Coach can be opened to a spare bed. The bathroom is modern, toilet is a separate space. Small minor is the shower was leaking water, we mentioned it at check-out. Breakfast was nice, not too excessive. Overal; nice stay and we can recommend it. Enjoy your stay.
I was excited to try my first stay at a Hilton Garden Inn in Huntsville. Unfortunately, it will be my only stay at this hotel. Due to my Diamond Member status, I was offered a free upgrade to my room before I arrived! I was excited about it because it never happened before. However, my “upgrade” came with a broken refrigerator and inoperable jacuzzi! And when traveling with items needing to be kept cold, this was unacceptable. The jacuzzi was the “upgrade” but I never got a chance to utilize it. I hoped that by twisting the dials, checking the plugs, and wishing a little bit, that the fridge would be working when I returned from dinner….. it didn’t work. I knew calling the front desk was going to be fun. (Sarcasm!) Approximately 5 minutes earlier, I walked in the front door after dinner and saw the front desk employee sitting on her chair between the office and front desk looking like she couldn’t wait to go home. When I approached the desk, and stood there for a minute, she looked up and I was greeted with a look of “why are you bothering me!” I asked for two waters, which was then met with resentment, because she had to get up (I feel like). I was then met with an interrogation about the waters, and if I had gotten some before at check-in. The whole situation was rude and uncalled for. When I called Michelle at the front desk to talk about the fridge as I now knew it wasn’t working at all, I could tell that I was bothering her (once again). I told her the problem and she stated she would TRY and find someone to fix it. She also asked if it was plugged in… lol. Why would it NOT be plugged in? I then requested a room change, but she said she would find someone first. I told her this was supposed to be an “upgrade” to my original room and that was met with a “whatever sigh” and “I’ll call you back.” I was not pleased with the interaction as I’m sure no one would be. Approximately ten minutes later I received a phone call that no one could be found and I would get a new room. (I believe my original room - No upgrade). “Just come down and I’ll get you new key cards.” When I went to the front desk for the new key cards, I waited patiently off to the side as she dealt with another customer. As she was working she looked over to the side, saw me (and recognized me from the early interaction), rolled her eyes and said “here you go” with an attitude. Again, like I was bothering her. I finally got to my new room, and was able to “relax.” Other issues in this room included the bathroom was dirty, their were reddish-brown stains near the trash can and on the wall (you make up your own mind on that substance), the shower was sub-par with weak pressure, and the light to the thermostat wouldn’t dim. (I finally removed the whole thing from the wall at 0400). The entire stay wasn’t worth it. From the stay itself to the employees, I really expected more from Hilton. Save your points and your money! I’d like mine back!
Front desk Anjalesa was very helpful. I wanted a few place to go to while visiting and she went above and beyond any time I task her with something. Great experience. Lobby is clean, free coffee. Breakfast is all you can eat but has a charge. Mary R and nicayah at the front desk was also great. Housekeeping was good. Room was clean.
Room was awesome! Almost full kitchen, beds were comfy, water pressure and temp was on point! All staff I encountered were nice and helpful. I did the app for the room key. After figure of out how to use it, it was neat. Room was ridiculous expensive. I would not pay that much if I wasn’t being reimbursed. While the kitchen was nice I had no real use of it. If you are there 2 weeks - maybe. Ice machine on 2nd floor didn’t work the first night. I got a text the next morning asking if everything was ok. I reported it not working. 2nd night ice machine still didn’t work - I went up to 3rd floor like the night before but it wasn’t working either. Finally 4th (and final) floor had ice. 2nd floor did not have ice the next morning either. I didn’t bother trying others then I didn’t have time to hunt ice. Carpets in the hall were badly stained in several places. Breakfast was good, but unless you count ketchup and mustard it was no where near the 400 item buffet advertised in the elevator. Actually you could probably count each thing they had - 6 biscuits, 2 muffins etc and still not get 400. You have to ask for housekeeping. Really- over $300 a night and you have to ask???
We were in town for my mother-in-law’s funeral and opted to stay at the Marriott. I travel frequently for my job and expected this location to meet the usual standards. Unfortunately it did not and I was thankful we were only there one night. Check-in was interesting as the frazzled staff seemed insufficiently trained to handle the computer system or provide a warm welcome to guests (not just us but the other encounters I witnessed). Granted it was hot outside, but our room was stuffy and humid. The A/C in this aging facility was barely putting out any cool air and it was positioned where the vents would not adequately ventilate the room. I called the front desk and was told someone would come up to see what could be done, but no one came. My husband and I had poor sleep because we were so uncomfortable. The next morning, the front desk was unattended when we went down to checkout. I dropped our keys in the designated place but really wanted to just give some feedback to them so I waited around long enough to know that staff were non-existent or elsewhere. I feel our negative experience reflects on management as it is their job to run a properly functioning hotel. I can’t blame the inexperienced staff. On a positive note, the room was clean and there were plenty of towels in the bathroom.
I cannot express how pleased we were with our stay at this beautiful hotel. We only needed a spot to rest between a long drive home (Florida to Indiana) and Huntsville was the middle point. We arrived at nearly 11pm, and were greeted warmly by the front desk. Check-in was a breeze, and every need was assumed, and assumed correctly. The cleanliness of the hotel, the decor, and room space were all equally impressive. When we woke this morning to enjoy the free breakfast, I was shocked by how many great, healthy options were available (especially at the oatmeal bar!) and how clean the space was. I couldn’t have been prepared though for how absolutely amazing the staff was during our whole stay. Although I haven’t had contact just yet with the lovely lady at the front desk, I truly am inspired to be a kinder, happier person just by the light she shines on others!! She made my heart so happy just hearing her interact with guests and staff alike. This has truly been one of the best experiences staying in any hotel for our family, even if it was only a 12-hour stay! Amazing job, keep up the great work!!
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88件の口コミ
4.6/5
1泊あたり
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No.1
4.1/5
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モーテル 6 ハンツビル アラバマ - ユニバーシティ ドライブ
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4.6/5
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Comfort Inn Near University
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ハンプトン イン & スイーツ ハンツビル ダウンタウン
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No.9
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No.10
3.9/5
53件の口コミ
SureStay by Best Western Huntsville University Area
This hotel had a very nice breakfast and great coffee was available 24/7. Our king suite was spacious with a walk in shower. The front desk and all of the staff were friendly and helpful. A Chick-fil-A and a Hooters are within walking distance. I would stay here again.
ゲゲストThis was my 1st and LAST time staying at an Extended Stay America especially at this location. 1) Dirty floors - crumbs and dirt near the base of the walls. Took a wet towel and spread it on the floor and stepped on it to slide around on the floor. My wife was shocked at how dirty the towel became after doing the floor. 2) Being on the 2nd floor, we heard heavy footsteps through out the night from the guest directly above us. :-( 3) Two trash cans... tiny one for bathroom and a little bigger one for the kitchen. Lazy housekeepers.... I neglected to open up the trash can liners so therefore when you threw your trash in the trash can then it bounced out onto the floor. For petes sake, take an extra 5 seconds to open the liner before placing it inside the trash can. 4) Oh yeah, this hotel DOES NOT have the mounted hair dryer on the wall in the bathroom like the nicer hotels do. So you would need to bring your own hair dryer. 5) Lastly, since 90% of the nicer hotels has separate switches for the exhaust fan and the lights in the restrooms, this hotel only has ONE switch that controls both the lights and exhaust fan. Needless to say we had to endure listening to the exhaust fan all night just so that we could crack the bathroom door open to provide a little light for those little trips to the bathroom in the middle of the night. They ask your review to be at least 200 characters long, well this review is 1454 characters long.
Staff is very helpful, very professional and accommodating. The hotel is older and needs renovation other than that a class “A”with hotel for the price, I was surprise when I arrived at the hotel staff, the GM are so friendly. Thank you for great visit.
Jjmorga532995I enjoyed my stay there and will be back again soon .. the breakfast was good , the pool was fun and clean , the rooms were clean and so comfortable.. I rested so good and it was peaceful!! Great hotel